DuPage Chrysler Dodge Jeep RAM

Have bought from them before, but So the story goes they offered me somethING, and didn't honor it. Our salesman was a nice guy and tried everything in his power the deal, but Tom didn So the story goes they offered me somethING, and didn't honor it. Our salesman was a nice guy and tried everything in his power the deal, but Tom didn't believe in it. Literally after I told them that that was what I was offered they said they couldn't do it and no one offers it... Their own Internet Department calls me on the phone and confirms the deal I told them. they still don't do it. Everything in life goes back to your word, and there's don't mean much. Edit. Today I bought a 2016 jeep wrangler from an official jeep dealer in Elgin. These people are not autherized dealers for a reason. More

Stay Away Very unethical dealership. Will offer you one price, then retract the offer. Then after telling them to remove me from their mailing list, they keep h Very unethical dealership. Will offer you one price, then retract the offer. Then after telling them to remove me from their mailing list, they keep harassing me with e-mails and phone calls. My recommendation is to stay away from DiPage Chrysler Dodge Jeep Ram. More

Horrible Customer Service Wanted to purchase a new Grand Cherokee. Reached out to dealership online, and received an email from JR. Asked for some simple info, and was given Wanted to purchase a new Grand Cherokee. Reached out to dealership online, and received an email from JR. Asked for some simple info, and was given wrong data twice. After several emails back and forth, I was told I would be contacted by his supervisor. Never received call back, or email, so I called and left several messages for Angel - supervisor. Called again and spoke with JR, and he said they were too busy. Never received call back again. Went to another dealership, and received excellent service, and purchased a car the same day. This dealership lacks simple follow up, and respect for potential buyers. Don't waste your time! More

Unfriendly I wanted a quote on a new 2016 vehicle, they will not give a quote over email, period, they only will talk to you if you "come in". This is the 21st c I wanted a quote on a new 2016 vehicle, they will not give a quote over email, period, they only will talk to you if you "come in". This is the 21st century people.... More

Frauds & liars Selected this dealer because of inventory & ADVERTISED price. Visited dealer (+), verified car was still available (yes), confirmed advertised price w Selected this dealer because of inventory & ADVERTISED price. Visited dealer (+), verified car was still available (yes), confirmed advertised price was accurate (yes), test drove (+), discussed trade value ($3k off). Could not come to an agreement, so we left. This happens all the time, no big deal...regroup & keep looking. Dealership called us 2 days later to follow up, but the numbers remained unchanged and repectfully declined. This is where it went to fraudulent behavior, lying & flat out weird. Another 2 days past & then 2 different people from the Dealership invited us back to get the deal done at the advertised price & the agreed trade value. They explained that it was the end of the month and they need to move inventory & hit numbers. We gathered the title, $ and arrived at the dealership 3 hours later. We thought: sign papers, exchange $ & keys...in & out 30 minutes. NOPE. Salesman was with a client (understandable), so we test drove the car again instead of waiting. Got back 10 minutes later & everyone is ready to go. Then...apparently everyone got amnesia & the negotiating started all over again. Salesman busted out his magic marker & white paper to sketch out new numbers and what discounts applied, then the trade value went back down to the initial offer. Then the sales manager came out to explain the numbers. We laughed & responded "YOU CALLED US"! We had a good impression with our 1st visit and left respectfully. But, WHY would the Dealership agree to our terms & invite you back just to renege. Never cared about not getting the car, I cared about wasting my time. Dishonest, disrespectful & disgusting. The only positive coming from this is to inform the public & hopefully avoid our experience. Good luck More