DuPage Chrysler Dodge Jeep RAM

Horrible Customer Service Wanted to purchase a new Grand Cherokee. Reached out to dealership online, and received an email from JR. Asked for some simple info, and was given Wanted to purchase a new Grand Cherokee. Reached out to dealership online, and received an email from JR. Asked for some simple info, and was given wrong data twice. After several emails back and forth, I was told I would be contacted by his supervisor. Never received call back, or email, so I called and left several messages for Angel - supervisor. Called again and spoke with JR, and he said they were too busy. Never received call back again. Went to another dealership, and received excellent service, and purchased a car the same day. This dealership lacks simple follow up, and respect for potential buyers. Don't waste your time! More

Unfriendly I wanted a quote on a new 2016 vehicle, they will not give a quote over email, period, they only will talk to you if you "come in". This is the 21st c I wanted a quote on a new 2016 vehicle, they will not give a quote over email, period, they only will talk to you if you "come in". This is the 21st century people.... More

Frauds & liars Selected this dealer because of inventory & ADVERTISED price. Visited dealer (+), verified car was still available (yes), confirmed advertised price w Selected this dealer because of inventory & ADVERTISED price. Visited dealer (+), verified car was still available (yes), confirmed advertised price was accurate (yes), test drove (+), discussed trade value ($3k off). Could not come to an agreement, so we left. This happens all the time, no big deal...regroup & keep looking. Dealership called us 2 days later to follow up, but the numbers remained unchanged and repectfully declined. This is where it went to fraudulent behavior, lying & flat out weird. Another 2 days past & then 2 different people from the Dealership invited us back to get the deal done at the advertised price & the agreed trade value. They explained that it was the end of the month and they need to move inventory & hit numbers. We gathered the title, $ and arrived at the dealership 3 hours later. We thought: sign papers, exchange $ & keys...in & out 30 minutes. NOPE. Salesman was with a client (understandable), so we test drove the car again instead of waiting. Got back 10 minutes later & everyone is ready to go. Then...apparently everyone got amnesia & the negotiating started all over again. Salesman busted out his magic marker & white paper to sketch out new numbers and what discounts applied, then the trade value went back down to the initial offer. Then the sales manager came out to explain the numbers. We laughed & responded "YOU CALLED US"! We had a good impression with our 1st visit and left respectfully. But, WHY would the Dealership agree to our terms & invite you back just to renege. Never cared about not getting the car, I cared about wasting my time. Dishonest, disrespectful & disgusting. The only positive coming from this is to inform the public & hopefully avoid our experience. Good luck More

false advertising and they could care less about customers called dealer about ad in auto trader. i talked to salesman brian (did not give last name i now know why) checked on availability and price on thurs. called dealer about ad in auto trader. i talked to salesman brian (did not give last name i now know why) checked on availability and price on thurs. called back on friday to check to see if jeep was still available and asked about price again and i specifically asked brian about any extra fees or suprises about the price that may come up. he said no just pay for tax, title and doc fee and should be fine, a questioned him a second time are you sure. he said same as before. i then asked about holding the vehicle becouse i am 2.5 hours away. he said let me check. i then talked to a greg he said he was brians boss (greg did not give last name either i see why) i asked greg about holding vehicle he said not a problem. greg also said to ask for him when we got there. i also asked greg about the price and about fees he said the same thing brian said, i even repeated myself to him just to make sure. i drove 2.5hours to look at the jeep on the way there i got a call from mr youngblood telling me to ask for him when we got to the dealership. after test drive with youngblood we sat down to go over price and paperwork. he brought out paperwork and asked several questions pertaining to rebates and incentives, he then came back with a higher price than in the ad on autotrader's site. we told him we had already talked to two people about the price and that we where only going to pay the price listed on autotrader and showed him the ad. he then left and a guy named tony (again no last name) came over and pretty much told me that we didnt qualify for that price and rudely asked if i could read. tony stated the dealer website states in fine print about the rebates and incentives. i repeatedly told him we got the price off of autotrader and had already talked to two other people about the price. he really couldnt care less and got very rude and repeatedly asked if i could read. i have never been so disgusted about trying to buy a new vehicle in all my life. i am not the only one that this has happened to. i wish i would have checked their facebook page customer reviews. allowing a dealer to do this repeatedly is wrong. More