DuPage Chrysler Dodge Jeep RAM

I would give 0 stars if I could. On my hunt for a new Renegade,I noticed that Dupage had the best pricing available. I contacted Matt Falkiewicz to set up an appointment. When I arriv On my hunt for a new Renegade,I noticed that Dupage had the best pricing available. I contacted Matt Falkiewicz to set up an appointment. When I arrived, Matt was not there. Instead I was given a salesperson (Alex Godinez)that wanted to do anything but sell a vehicle. After I overheard him complaining about negotiations fro an other customer,he found the vehicle I was looking at and pushed me off to a trainee for the test drive. The trainee was very polite and knew a great deal about the vehicle. When I was brought back to the salesman, he spoke to the trainee in front of us in a very unprofessional manner. When we began negotiating,he pointed out that the E-price I was quoted involved incentives that I was unqualified for(military incentive,ect.). Then, when I politely questioned him on the fact that there were no disclaimer on their website or E-price in reference to their discounts, he became extremely rude, argumentative and defensive. He asked me where I want to be on the vehicle/trade in. When I gave him my first offer, he tore up his pricing sheet, said we offended him and walked away from his desk. My father and I were stunned by this treatment. I may have been a bit conservative on my pricing of the vehicle. I certainly did not deserve to be treated in that fashion.Honestly, I felt like he stuck his middle finger in my face.I went to Zeigler in Schaumburg and bought a brand new Renegade the same day.I walked in and got a better deal than their advertised price. I also got a good trade value. More importantly, they treated me like customers should be treated. No fake B.S.. Just a great deal. Dupage could have negotiated me up a couple grand on the price if they would have acted professionally. I will never step foot into that dealership again. Too bad, they have a huge inventory of vehicles. Maybe because they never sell anything! More

Great service no hassle great price The sales person Alex Godinez was awesome!! He had us in and out in under 2 hours. He found me the exact car I was looking for at a great price. The sales person Alex Godinez was awesome!! He had us in and out in under 2 hours. He found me the exact car I was looking for at a great price. More

EASY PEASY I had been in the market for a new car for some time. I found EXACTLY what I was looking for on their website in my price point. I was able to call I had been in the market for a new car for some time. I found EXACTLY what I was looking for on their website in my price point. I was able to call and schedule an appointment to come in. They had the car waiting for me to test drive when I got there. It was perfect. I loved it and the entire process was actually effortless. Bob Segreti was patient and kind while I asked questions about the vehicle. After we worked out the details of price, I was able to get into the finance office right away. I would definitely advise that if you are in the market for a Jeep/Dodge/Chrysler this is the place to go! More

Quick and friendly service. Alex Godinez, we make him walk back and forth to get keys for different vehicles, never give us a negative attitude very friendly to work with. We got Alex Godinez, we make him walk back and forth to get keys for different vehicles, never give us a negative attitude very friendly to work with. We got there around 1 o'clock, left the dealership by 4:30 with a Sahara, thanks to the online option to apply for financing, less time to spend. Definitely recommend this dealership. More

GREAT PLACE I have been a customer for service and parts for many years so when it came do buying a new car; it was the only place to go. I worked with Jorge and I have been a customer for service and parts for many years so when it came do buying a new car; it was the only place to go. I worked with Jorge and he was patient and very knowledgeable about the vehicles that were in stock with the options I wanted. I'm glad I went to DuPage Chrysler Dodge Jeep and Ram for my new vehicle. More

Buying a car is painful....they made it a little easier Buying a car is painful. You always feel like you could have done better. But that being said, the people I dealt with this time were all polite and Buying a car is painful. You always feel like you could have done better. But that being said, the people I dealt with this time were all polite and listened to what we wanted and what was important to us. I never felt pressured or like they were trying to sell us more than we could afford. More

Great...then terrible I purchased a Jeep Cherokee for my wife a month ago. Within the same week I brought in my mother in law to buy one as well. 2 deals for these guys a I purchased a Jeep Cherokee for my wife a month ago. Within the same week I brought in my mother in law to buy one as well. 2 deals for these guys and I cannot believe the awful customer service I am receiving. When I traded in my car, $300 Weather Tech mats were left in my vehicle on accident. I have called, emailed and left messages for the GM to get them back. Initially I was told that the detail company who had the car, could not find them and even checked the dumpster. So where are they?? If they threw them out, then give me my money back. The GM wont even call me. I am owed $300. I deserve some kind of communication and consideration and I have gotten nothing. They got 2 sales from me. This is absurd. More

Poor sales experience After looking at cars on the dealers website, I knew exactly what I wanted to test drive. I went to the dealer around 7:30PM on a Friday night. Sales After looking at cars on the dealers website, I knew exactly what I wanted to test drive. I went to the dealer around 7:30PM on a Friday night. Sales guy Ryan helped me by pulling the car up ..I already knew the stock number. Went on my test drive, but wasn't impressed with the car. So I asked what else he had that met my criteria. He said he had two more vehicles to look at, he went inside to get the keys. About 4 minutes later he comes out and says both cars are no longer on the lot. Basically the dealer had nothing else for me. I don't know if I was treated that way because it was close to closing time, maybe he didn't think I had the money for the car. Who knows, so the next day I went to another dealer and purchased a car. There are to many dealers out there to be dealing with a sales guys attitude. More

Amazing service I went in to look at a new car and ended up walking be out with an amazing deal on a new Jeep thanks to Mike or Mr. M. All the employees there were we I went in to look at a new car and ended up walking be out with an amazing deal on a new Jeep thanks to Mike or Mr. M. All the employees there were welcoming and I didn't feel pressured to make a decision. Would definitely recommend anyone to these guys! More