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DuPage Chrysler Dodge Jeep RAM
Glendale Heights , IL
1,065 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 1,065 reviews
January 21, 2018
Dishonest is being nice We originally went in to look at a Durango we saw online, then found out the price was with every rebate included. Not a big deal, we tried to come up We originally went in to look at a Durango we saw online, then found out the price was with every rebate included. Not a big deal, we tried to come up with a deal, and didn't agree upon the price, so we left. A few days later we received a text message from our sales person, Erik. He was asking how we could make the deal possible. We told him our bottom line, he said he would have to check with his sales manager. He later responded that the manager had agreed, he stated he would have all of our paperwork ready so we would not have to wait. After waiting almost 2 hours, Erik had asked us to write the check for the car without seeing any of the financial information in order to "expedite" the process. I declined. After another hour, we finally saw financing and the price was not what we agreed upon. Erik came into the office and acknowledged that was not the price we agreed upon. He then went to the sales manager and showed him the text messages were we all came to an agreement, and the sales manager declined to honor the agreement that he had originally agreed to. More
by Krista
Employees Worked With
Erik
January 20, 2018
Excellent The staff at Dupage Dodge is wonderful and so helpful. Bob Willians is the best salesman ever. I would definitely recommend a friend to this dealersh The staff at Dupage Dodge is wonderful and so helpful. Bob Willians is the best salesman ever. I would definitely recommend a friend to this dealership. More
by darobin
January 16, 2018
Awesome Experience This was the best sales experience I have ever had. Bob Williams and Donnie in F&I are the best people I have ever worked with. They made our car buyi This was the best sales experience I have ever had. Bob Williams and Donnie in F&I are the best people I have ever worked with. They made our car buying experience so pleasant. From helping us make the best decision to Getting our payments where we wanted them. We will definitely shop here again and send our friends and family. More
by Naisha Flores
Employees Worked With
Donnie Kostecki, Bob Williams
January 13, 2018
Works for the consumer Overall I had a great experience with Dupage. Bob Williams did a great job! He worked hard on my trade and monthly payments. Donnie wrapped the sale Overall I had a great experience with Dupage. Bob Williams did a great job! He worked hard on my trade and monthly payments. Donnie wrapped the sale up with me and made me feel comfortable with my decision. I would definitely recommend Dupage. More
by mrhk5382
Employees Worked With
Donnie Kostecki, Bob Williams
January 13, 2018
Patient and Flexible Came in looking for a vehicle and Bob and Rose did their best to accommodate. Bob was nice enough to spend time (lots of it) and go over the numbers w Came in looking for a vehicle and Bob and Rose did their best to accommodate. Bob was nice enough to spend time (lots of it) and go over the numbers with me and was amazing at getting me darn close to where I needed to be. The car is awesome, the deal was amazing, and I drove out of there with a noticeable upgrade to my previous vehicle (literally years ahead of what I drove). They worked with me step by step and after everything was said and done I feel more than happy with my experience there. Would recommend you b-line it to their desk if you want a great ride. More
by AEM19
January 13, 2018
New Jeep The guys at Dupage took care of me from finding the right vehicle to getting financed at a better deal than their competitors. Thank you, John N The guys at Dupage took care of me from finding the right vehicle to getting financed at a better deal than their competitors. Thank you, John N. More
by Jnash
January 09, 2018
Excellent sales staff Friendly likeable sales. Greg was a pleasure to work with. No pressure on me or my daughter. Took everything we said and made the sale happen. Would r Friendly likeable sales. Greg was a pleasure to work with. No pressure on me or my daughter. Took everything we said and made the sale happen. Would recommend Greg to all my friends. More
by Mr.67 cents
Employees Worked With
Greg Harshbarger
January 08, 2018
Fair price but do your homework Bob took excellent care of us and has followed up several times making sure everything is okay. Was honest and didnt try to upsell. Will be back for s Bob took excellent care of us and has followed up several times making sure everything is okay. Was honest and didnt try to upsell. Will be back for sure. More
by Jeep2323
Employees Worked With
Bob Williams
January 07, 2018
Poor service quality I used to have a high regard for this dealership, having bought my 2009 RAM 1500 there and have had it solely serviced by DuPage. Recently, I had a v I used to have a high regard for this dealership, having bought my 2009 RAM 1500 there and have had it solely serviced by DuPage. Recently, I had a very serious issue arise where the gas tank detached from the vehicle due to the tank strap and rust. I was able to get it to DuPage Dodge and was anticipating that either my lifetime warranty or Chrysler would cover the cost of this since Ford in 2011 instituted a recall on this same issue. I was told that I would have to pay for the repair out of my own pocket ($900) so not having another option at the time, I agreed. I got the truck back but in the mean time I had contacted the NTSB about the problem because a gas tank detaching at highway speed (which I mostly do) could have been devastating to me or another car behind me. The NTSB asked me take photos of the repair so I got a special camera (bore scope) to look into where the weld was done. To my shock, the weld was terrible (the work was outsourced to a mobile welding shop that has a very poor reputation). I contacted the service manager (Nick) to have them review the work. After review, he stated that this was the best they could do and that I was on my own. A really poor decision by the manager because washing his hands of the issue put other people's lives at risk. The good news is that Chrysler and the NTSB had me go to Ziegler Dodge where they stated the truck was not road-worthy (the techs said this was some of the worst welding they had ever seen) and began working on a proper fix (at Chrysler's expense this time). Had I not checked on the quality of the work, this could have led to tragedy (I keep thinking of the minivan where all of those kids lost their lives when the tank exploded). So, I am out of $900 for worthless work, but will be more selective of my dealership going forward. I am disappointed because I put a lot of miles on my truck and thus was in for service at least once a month and I generally liked the service there until this incident. The RAM 1500 btw is amazing; the best car I have ever owned in spite of this. I am due for a new one and it will be a RAM but not at this dealership. More
by linuxbynight
Employees Worked With
Service manager Nick
January 05, 2018
Amazingly Friendly Staff! Just bought my 2018 Dodge Charger from Joe Segreti and Jorge! Robert in Finance got us in and out with the paperwork, we handled all the details befor Just bought my 2018 Dodge Charger from Joe Segreti and Jorge! Robert in Finance got us in and out with the paperwork, we handled all the details before we even arrived at the dealership which made the purchase even faster! Franklin greeted us when we came to pick up our car and was extremely friendly offering us snacks and refreshments. The next day at 7am when my brain starts working I had a few questions that I knew I would forget if I didn't ask someone right away. Joe in service was there to answer any and all questions I had quickly and knowledgeably! Thank you all for yet another amazing car purchase and as always I will send my friends and family in. Have an amazing 2018! More
by micha75
