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DuPage Chrysler Dodge Jeep RAM
Glendale Heights , IL
1,065 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 1,065 reviews
April 07, 2018
If you looking for a Jeep this is the place to go!! Went in searching for a used Jeep, Bob Williams greated me at the door with a smile on his face. Took a test drive within 10 minutes, then ended up ta Went in searching for a used Jeep, Bob Williams greated me at the door with a smile on his face. Took a test drive within 10 minutes, then ended up taking advantage of some great discounts and driving away in a 2018 Jeep Wrangler. Staff was great, Bob even called me when I left my Ipass in my old trade in, had it waiting for me at the door. More
by Bd2018
Employees Worked With
Bob Williams
April 06, 2018
Great Place to buy a vehicle!!! I've purchased more cars in my life time times 2 for most people. I must say this has been the best experience of all. Bob Williams really takes the t I've purchased more cars in my life time times 2 for most people. I must say this has been the best experience of all. Bob Williams really takes the time with you and delivered what was promised. More
by robertcgreen
Employees Worked With
Alex Sandoval, Bob Williams
April 02, 2018
Great from the Top Down The team from ownership, management through sales and financing are always a pleasure to deal with. Go buy a car there and you will see. The team from ownership, management through sales and financing are always a pleasure to deal with. Go buy a car there and you will see. More
by Brian Paulsen
April 02, 2018
Impressive car buying experience Bob was well informed on the JK Wrangler unlimited. If you are looking for an expert on this type of vehicle, ask for Bob Williams. Bob was well informed on the JK Wrangler unlimited. If you are looking for an expert on this type of vehicle, ask for Bob Williams. More
by Bob Garecht
Employees Worked With
Bob Caputo, Bob Williams
April 02, 2018
Love my new car. Very clean and displays were great to see all different models. Very professional and friendly staff. Answered all of my questions and was patient wit Very clean and displays were great to see all different models. Very professional and friendly staff. Answered all of my questions and was patient with me. More
by marymaki
March 27, 2018
Waste of a day Horrible experience. Went in a few weeks ago to look at a dealer demo. Being that the vehicles were 2017's with mileage on them, I called first and as Horrible experience. Went in a few weeks ago to look at a dealer demo. Being that the vehicles were 2017's with mileage on them, I called first and asked if those prices would honor 0%. Was told yes on the phone and in person when I got there that they would. There were about 4 vans I was interested in looking at and they claimed all but two were sold already. Funny because as i look at their website today, they still have all of them in stock???? Then after an insultingly low offer for my trade (for comparisons sake, Tyson Motors in Shorewood gave me $5500 more than Dupage offered me. I took my trade to car max where i got an offer 3500 more so i e mailed the dealership letting them know i'd be back to buy it for the agreed price and 0% financing. I was then told they could not honor the 0%. What a wasted day. For comparisons sake, as I said, Tyson in Shorewood gave me WAY MORE for my trade and got me into a brand new 2018, fully loaded with 0 miles for only $3k more than Dupage wanted for a basic 2017 with almost 6k miles on it. I actually purchased a Jeep from DuPage years ago before they moved. I'll never step foot in that place again. More
by jusgen18
March 27, 2018
Bad customer service They had very bad customer service from manager to service advisor! My vehicle had some sort of electrical problem but they couldn’t pin point the pro They had very bad customer service from manager to service advisor! My vehicle had some sort of electrical problem but they couldn’t pin point the problem. Three weeks later they were still dumb founded! Eventually I took my vehicle to another Chrysler dealership in Elmhurst. It took them about a day to pint point the issue! Dupage Chrysler in Glendale heights is horrible! More
by 5555
Employees Worked With
Kristina Winger
March 27, 2018
Regretful experience WARNING #1 - ONLINE SALES PRICES ARE ARTIFICIAL - They use a very deceptive online marketing tactic to lure unsuspecting “victims” into their trap...e WARNING #1 - ONLINE SALES PRICES ARE ARTIFICIAL - They use a very deceptive online marketing tactic to lure unsuspecting “victims” into their trap...eh, I mean store. If you use their pricing calculator on their website, you are put under the impression that they are the best and most competitively priced dealership in Illinois, however once you get to the store, all of the savings go down the drain. When I asked my salesperson, Matt, about the difference, he stated that they apply every available rebate and incentive offered by the manufacturer (e.g., AARP, military, union, etc.) which, in fact, is very deceptive because in some cases, incentives and rebates may not be compounded to increase savings. WARNING #2 - IF YOU ARE EAST INDIAN, STAY AWAY. The worst part of it all is that my salesperson, Matt, knew that I am of East Indian origin before he shared with me stories about how dealing with Indians was always such a “drag” and how they always “expected to leave the store with a $100 a month car payment”. If that wasn’t bad enough, he was using this as some sort of comparative analysis to illustrate how easy it was to work with me - he actually thought this was a kind gesture, which is even more disturbing. WARNING #3 DO NOT RING THE BELL UNTIL YOU ARE COMPLETELY SATISFIED - because once you do, that is where customer service ends. After my wife and I rang the “I was fooled in to buying from DuPage” bell, our salesperson, Matt, was nowhere to be found. In my experience, with even a marginally higher quality dealership, the salesperson typically sits with you after the negotiations to help you understand nexts steps in the purchase, walk you through the features of your new vehicle, etc. Let me bare witness to the fact there was NONE of that. Rather, it was - sit here for 2 hours while we “prep” your vehicle and by the way you have access to our premium coffee that tastes like it was grown in the basement of a car garage. After “prepping” was done - out the door you go. They paired us up with another salesperson that was attempting to walk us through the features but, let me tell you something, I don’t think she would’ve known any better than my 5 year-old. WARNING #4 DO NOT COMPLAIN ABOUT THE QUALITY OF YOUR SERVICE - the assistant GM will play his tiny violin while you lament and give you his most “heart-felt” apologizes clamoring on about how he “could NEVER believe” that his staff would act in such and manner and how this will “get taken care of RIGHT AWAY!” Just a huge waste of time with no results. All-in-all, the below is a summary of reasons why you should avoid shopping at DuPage: - Management encourages a churn and burn culture with no sensitivity to ethnicity or race - The sales staff is poorly trained and has no regard for quality in customer service - Quality management overall is lacking and there seems to be a lack of genuine care by management - Their marketing tactics are deceiving and dishonest Stay away. More
by Nickdhjdb
March 26, 2018
Amazingly stress free My experience was so amazing i was helped without personally critical opinons i was totally in formed with in and outs concerning my car i felt like i My experience was so amazing i was helped without personally critical opinons i was totally in formed with in and outs concerning my car i felt like i mattered really great sales man Bob Williams . More
by Shirley mac
Employees Worked With
Julie Stracke, Bob Williams
March 25, 2018
New Jeep We downsized from a Jeep Wrangler to a Jeep Compass Limited. Still getting use to the difference in size..the compass is a beautiful jeep and ride... We downsized from a Jeep Wrangler to a Jeep Compass Limited. Still getting use to the difference in size..the compass is a beautiful jeep and ride...our salesperson Rose was awesome! Joe segreti the general manager is great and so is Jeff Kosek. This is our second Jeep and we will be back in three years for another Wrangler or the new Jeep Scrambler! More
by Jeeplover
