DuPage Chrysler Dodge Jeep RAM

All associates were very friendly and knowledgeable. Even the salespeople in the showroom that I wasn't working with took the time to talk with my family and got to know us. Both times I went to look a Even the salespeople in the showroom that I wasn't working with took the time to talk with my family and got to know us. Both times I went to look at the Jeep's it was in the middle of a snowstorm. And Craig helped me pick out a couple, and pulled them inside for my family to evaluate. Overall the customer service was great, and a very friendly atmosphere. I got the sense that I might have saved a couple bucks at another dealer, but I valued the relationship and friendliness of DuPage Jeep. Craig is a REAL Jeep Freak! More

Brought my Jeep in for service. First they argued that my warranty was expired when in fact it wasn't. When I went to pick up the jeep I noticed the bumper had a tear in it. After calling them to let them kn warranty was expired when in fact it wasn't. When I went to pick up the jeep I noticed the bumper had a tear in it. After calling them to let them know they directed me to take it to the bodyshop for an estimate, leading me to believe they were going to take care of the situation. Well, no such luck. Lou from the service dept informed me this was not something they were going to assume responibility for. I then Spoke with the service manager Mark Rupprrecht who said the decision was based on the fact that he had asked his techs, porters and car wash hands if they had done the damage. What do you think they said? Of course no one in the shop had anything to do with the damage. How ironic. I then decided to take the matter to the general manager Andy Davis. After speaking with Andy I figured the matter was then in capable hands. Again no such luck. His decision to not pay for the damages were just as idiotic as the service managers. The only difference was that he said he actually called the body shop that wrote the estimate and they said someone had hit the jeep and because of the cold it actually would have caused the tear that had happened, unfortunately for me they dont cover damage that is caused in their lot from someone hitting the vehicle even though it is parked in a section where they stage their service vehicles for repairs. In any event I believe this dealership has some of the worst managementi have ever seen. This of course is passed on down to the employees who argue with you about situations the have no clue about. Terrible Terrible experience with this dealer. And to think my hard earned money went into the pockets of these crooks makes me sick. More