Driveway Subaru of Moon Township

Great for my first two Subaru's, but MEH! after that. I first purchased a 2012 Impreza from Day Apollo and the deal was great. I eventually traded the Impreza in on a new 2015 Outback. This is when th I first purchased a 2012 Impreza from Day Apollo and the deal was great. I eventually traded the Impreza in on a new 2015 Outback. This is when the issues started with Day Apollo. The Outback still under 3 years 36k bumper to bumper warranty, had an issue where is stalled, all the warning lights came on and the warning lights would not go off. I took it in to see what they problem was. They proceed to check the computer read out/error codes. They inform me a bunch of codes were indicating. They reset them and then charge me $120 for resetting the codes. I had the understanding that BUMPER TO BUMPER should cover this xx charge of $120 bucks. That is a whole another issue I have with Day Apollo. However, I would of been fine if that had resolved my problem. However when I asked the technician what caused the initial error to occur? he respond, " I DON"T KNOW." I say so if I drive it home and it happens again you are going to continue to reset the error codes not knowing what caused the initial error and charge me another $120 bucks? He tells me no, he would not charge me a second time. Regardless he was not instilling a lot of confidence in his solution to the vehicle error codes because he did essentially nothing other the reset the system and he admitted he had NO CLUE what caused the error codes in the first place. This vehicle is my elderly mothers vehicle so I was concerned it would leave her stranded so I decided to unload it. I narrowed my next vehicle down to either a new 2018 Honda CRV or another Subaru, leaning towards the 2018 Crosstrek. I test drove both vehicles and liked them equally so I try Day Apollo and see what deal they would give me. I figured I am trading in one of their vehicles they should beat the offer I got for the Subaru Outback from the Honda dealership, right? WRONG! They low ball my trade and actually offer less. When I tell them what Honda offered, they offered the same. The CRV and the Crosstrek I was looking at were both fairly loaded up. Both were at about the same price point. The only difference the Honda dealership gave me a better trade offer initially and knocked off 3k from the sticker. Day Apollo only took off about 2300 from the sticker. I am guessing if I told them the deals I was offered by the Honda dealership they would of matched it. My issue with the Day Apollo is this would of been the 3rd brand new vehicle I would have purchased from them. They should of been trying to beat the competition not tie them, after all I was a repeat customer and I was very happy with my first two purchases. Offering less for their product than the competition was not good either, and only willing to match their offer was just as bad. IT IS YOUR PRODUCT! When all was said and done the service department was crap on the above visit, charging me for a vehicle still under 3 yrs 36k bumper to bumper warranty. Then the low ball offer initially for my trade, and even the deal on the sticker. I ultimately bought the Honda CRV, and so far its been great. I may come back to Subaru someday because I still think they make a good product, just unsure if it will be Day Apollo again. I should also note my sister also bought two Subaru's from Day Apollo due to my initial recommendation. More

Highly Recommend Brandon Denk I was in search for a WRX CVT. Found one here, a 2016. Brandon was helpful, professional, friendly, and definitely went to bat for me. Unfortunately, I was in search for a WRX CVT. Found one here, a 2016. Brandon was helpful, professional, friendly, and definitely went to bat for me. Unfortunately, the car was out of my price range for a monthly payment, not the dealer's fault. He tried to make the numbers work and spend more than an hour helping me price out my options, and we considered leasing as well. He offered me water and we went on a test ride. He was easy to talk to and showed me all the features of the car. He answered all my questions honestly and kindly. I ended up not buying the car because it was over my monthly budget, however, it was a good experience. He didn't make me feel bad or get angry with me because I didn't buy, he just was genuinely interested in helping and providing good customer service. If you go to this dealer, ask for Bradon Denk, he will take care of you. More

First Impressions are everything I had been shopping around the city for a new vehicle and was not impressed with the vehicles and especially not with the customer service UNTIL I vis I had been shopping around the city for a new vehicle and was not impressed with the vehicles and especially not with the customer service UNTIL I visited Apollo Subaru and met Frank Moyer. His warm, energetic and not-too-pushy personality brought me back in the door. He helped me decide on the prefect vehicle for me. More

Great buying experience. Bill Bacon provided great customer service and and made our buying experience quick and easy. He was very knowledgeable and able to answer all of our Bill Bacon provided great customer service and and made our buying experience quick and easy. He was very knowledgeable and able to answer all of our questions - he definitely has a ‘customer first’ attitude. Maureen Bailey was also extremely helpful in setting us up with the online express tool which saved us tons of time without any feeling of pressure to buy. Great experience at Day Apollo overall. More

Purchased a used Subaru for my Daughter This has been the best experience buying a car we have ever had. there was no pressure, everyone was pleasant and knowledgeable. We had a few good l This has been the best experience buying a car we have ever had. there was no pressure, everyone was pleasant and knowledgeable. We had a few good laughs. And most importantly, my daughter got a car she absolutely loves. Thank you very much!! More

A very pleasant experience I just purchased my new Subaru from Day Apollo and it was a pleasant experience. The sales representative Brandon provided professional service. And h I just purchased my new Subaru from Day Apollo and it was a pleasant experience. The sales representative Brandon provided professional service. And he's very patient and friendly in the whole process to find out the right car for me. More

Courteous, professional, and a great experience. I've been looking at purchasing a new (to me) car almost a year ago, and found the one I wanted at Day Apollo Subaru. I'm glad that I made the drive I've been looking at purchasing a new (to me) car almost a year ago, and found the one I wanted at Day Apollo Subaru. I'm glad that I made the drive there. Everyone I interacted with that afternoon made me feel that my business was important to them. More

Happy! Wonderful, no pressure experience. Our salesman was very relatable and committed to getting us the best car for us. We spent two days with Jason and t Wonderful, no pressure experience. Our salesman was very relatable and committed to getting us the best car for us. We spent two days with Jason and the first day we had our one year old wth us who was very active and at no point did anyone make us feel she was an imposition. In fact pretty much everyone there helped to entertain her! We felt very comfortable here. More

Used Car This letter is to express my anger towards this company and to warn others who are thinking of buying a car here. I would like to share my experience This letter is to express my anger towards this company and to warn others who are thinking of buying a car here. I would like to share my experience with Day Apollo Subaru in Moon Township, Pennsylvania. I purchased a used vehicle in 2018. I was working with a budget of getting a monthly payment under $200.00 dollars. I have great credit and they said I would be able to get a rate lower than 5.69 %. If my score was 744 when they check it. They said they had 30 different banks and Credit unions to work with. So I purchased the car, and after signing all the papers they finally show me the interest rate and it was at 7.14 %. I was so frustrated after sitting there for two hours, and the lady said that won't make much of a difference with your payment because you are only financing around 9,000 dollars for four years, its not like a house. So drove the car home and the next day I call another financial loan bank and told them what happened and they check my credit score and said it was 821 and they can give me a four-year loan at 5.5%. I was so pissed off I had to go through the whole process again and refinance the time the money wasted the headaches. More

Classic Bait and Switch As a female consumer, who has purchased many items (big and small) in my years, I have NEVER had “customer service” like I did on Oct. 11, 2018. Speak As a female consumer, who has purchased many items (big and small) in my years, I have NEVER had “customer service” like I did on Oct. 11, 2018. Speaking to the General Manager of Day-Apollo Subaru, Bill Eggert, regarding a classic bait-and-switch that happened the night prior on a car I was purchasing, I was yelled at, belittled, told that I don’t call the shots in the purchase of my own new vehicle, and hung up on. During this call, I kept a level, assertive temperament, and I even stated I was willing to renegotiate, but Bill was unwilling to budge. As we talked, I requested the name and contact information of his supervisor, and I was told that he didn’t have that information, and if I wanted it I could call Medford, OR and ask their parent company Lithia Motors. Bill was arrogant, condescending, and rude to me. I even said to him that I had not raised my voice, called names, or gotten nasty in any way during our conversation, and he had done all three to me. In the end, he told me he would send my deposit check back and hung up on me. So, what transpired? Prior to this date, on Oct. 6, 2018, I asked my parents if they wanted to go car shopping with me. I figured as a female it was good practice to have a male with me. They agreed, and we headed off to look at the new 2019 Subaru Ascent. After a test drive, I decided to sit down and start to talk numbers. Together, with my father, I negotiated the purchase price of a new 2019 Subaru Acsent with a sales associate and manager at the dealership in Moon Township, PA. During our negotiations, we addressed the cost of some additional packages. The Sales Manager, Adam Peterson, supported the Sales Associate, Thomas Debelak, throughout the entire process (I assumed Thomas was new, and I was pleased to have someone higher up calling the shots). Adam indicated that the new Ascents were no longer selling “at cost” like they were in the summer, but they hadn’t increased the price much yet (as the car is still very new). After a lengthy discussion, we agreed upon a sales price for the car, and a Purchase Proposal was crafted. After reviewing it in detail, I was willing to walk away from the car based on the amount they offered me for my trade-in. The Sales Manager was called in again, and he asked what it would take. I asserted that if he increased by trade value by $1000, we had a deal. He immediately said “deal” and shook my hand. Again, my mother and father witnessed this! He and Thomas went back to their computer and typed up a new Purchase Proposal. This indicated the original negotiated price on the vehicle and had the increased amount for my trade. Not having the car in stock, they had me fill out all the finance information and asked for a deposit on the vehicle, so they could do a dealer swap. In good faith I did both. They told me the car would be available on Wednesday, Oct. 10, 2018 for pick-up. On Oct. 10, just a few hours before I was to go pick up my new car, the dealership called and said they made a terrible mistake. They asserted they typed up the incorrect sales amount in the Purchase Proposal and that I would owe an additional $4200+. At that moment, I shared that we had an agreement in writing. They said it didn’t matter. They told me my only options were to pay the additional cost or walk away from the car. I chose neither as an option and told them I wanted the car, it was their mistake, and that I should not be held accountable for their mix up. The conversation was abruptly cut off when I questioned the legalities of the situation. Adam, the Sales Manager, told me he could no longer talk to me but that he would talk to the General Manager and have him call me. I waited for hours and they never called. Eventually, I told Adam not to call late that night, but that I would talk to both of them in the morning. Adam texted me saying he talked to the GM and had information ready for me. On the morning of Oct. 11, I called and spoke to Adam, the Sales Manager, and he told me he would discount the car a tad more (not nearly enough). I was unhappy with this, and asked to talk to the GM, Bill, myself. Moments later, Bill called me. At first, he said Adam told him about the situation that morning, but when I stated that Adam said they talked last night, he said he talked with him the afternoon before (the conversation I had with Adam was at 8:00 PM). Knowing he was lying, and I ignored it and proceeded to explain what transpired. I shared with Bill that I buy a car once every 8-10 years, and they fill out Purchase Proposals daily; it is their responsibility to do it right. Bill told me it was human error, and I said that I could understand and forgive that, but that it is not my responsibility to be accountable for it. As I indicated before, the conversation went downhill from there. Bill yelled, called me names, told me that I wasn’t in control of the sale, stated that his boss would never override his decision, and hung up on me. His unethical, arrogant, insulting behavior cannot be rewarded. DO NOT BUY FROM THIS DEALERSHIP! More