Driveway - Online Convenience Delivered

I bought my car from driveway and traded my current vehicle in. I’ve had my new car since July 7th and the took my other car that I traded the next day and my trade still hasn’t been paid off. I have a vehicle in. I’ve had my new car since July 7th and the took my other car that I traded the next day and my trade still hasn’t been paid off. I have another payment due on the 6th of August and I can’t afford 2 vehicle payments. I’ve called and emailed the past 4 days straight with promises that I will get a call back and still nothing. I even cc’d the manager in one of the emails and still nothing. More

I wanted to love Driveway and I did until it came down to registration. I am beyond frustrated because I am getting No resolution and I am only able to speak to ONE agent named Ann regarding this. I honestl registration. I am beyond frustrated because I am getting No resolution and I am only able to speak to ONE agent named Ann regarding this. I honestly do not feel that it is fair to have one outlet for a problem that I should not have. I live in a smaller town and they are very strict about license and registration. Also, after purchasing a 40k plus car I should not have these issues. I just want my car registered in my state so I can move on with my life. i even called the dealership where the car came from and they said they were complete with their process and I still have not heard back from Driveway! I am not happy and no matter how much I ask to speak with a manager I have yet to hear anything back. I even tried to reach out to Corporate which is Lithia and although their website says Lithia cares they DO NOT CARE. I will say this, if you decide to purchase car online use Vroom or Carvana because Driveway is absolutely TERRIBLE! If I could give 0 stars I would. More

When received the vehicle it had the strongest smoke odor. Also inside at the top were burn marks from the cigarettes. None of these were in the interior pics nor was it made knowledgeable it was smoke odor. Also inside at the top were burn marks from the cigarettes. None of these were in the interior pics nor was it made knowledgeable it was smoked in. I asked for a video walk around of the vehicle inside and outside and received it over a week in half after I asked for it and 2 days before delivery. When told about it. They took forever to respond. Just shady on their part. Get videos or FaceTime them of the vehicle and make sure and ask about smoke or any other detailed questions. For these reasons would not recommend. More

If you think that purchasing a car online will save you the stress of going to a dealership, you'd be wrong. I purchased the car June 9th and I still don't have my permanent tag and registration. My sec the stress of going to a dealership, you'd be wrong. I purchased the car June 9th and I still don't have my permanent tag and registration. My second temporary tag I had to get with them will expire July 28th. I won't be able to drive my car after that. It's the worst feeling. In a situation that should be exciting, I'm just filled with regret for trusting this company. They don't seem concerned about my issue. I'm not the one who should have to be making phonecalls and sending texts to rectify this issue. I paid for a service I'm not getting.. and from all the 1 star reviews I see, leaving this review won't matter. More

Started transaction, said that the order was on it's way. Then a few days, I logged back in and the order was overall canceled. Auto was sold, very disappointed. Then a few days, I logged back in and the order was overall canceled. Auto was sold, very disappointed. More

This service is terrible; while they advertise the ability to deliver to a different location or Driveway pickup location, they actually cannot. I opted for this option as we are in a different state ability to deliver to a different location or Driveway pickup location, they actually cannot. I opted for this option as we are in a different state for the summer and wanted to register in our home state, but obviously have the car delivered to our vacation spot for use during the summer. After 3 weeks it became apparent that Carli, our Driveway advisor, and her superior Kurt, actually did not know how to make this work. They stopped returning my phone calls for another two weeks, and then just cancelled my order. No email, no phone call, no return of my deposit. DO NOT USE. More

Haven't received tags/plates yet. This is going on 3 months and every time we call, we get told we will receive a call back from their team and it doesn't happen. I've emailed them an This is going on 3 months and every time we call, we get told we will receive a call back from their team and it doesn't happen. I've emailed them and no response. I don't know what to do. I'm not even sure the paperwork has been submitted to our DMV, and the truck was shipped over from Michigan (I'm in Oregon). More

Hello I haven't received my tags/plates yet? ???where are they anyone would like to respond to your emails please ???where are they anyone would like to respond to your emails please More

Where do I begin with Driveway? First, let me first say that we purchased our previous car from Carvana just over two years ago and was impressed with the experience. Communicatio First, let me first say that we purchased our previous car from Carvana just over two years ago and was impressed with the experience. Communication was good via text and email, everything was straightforward, delivery was exceptional, even to the point that the delivery person identified some body imperfections that he self-reported and the body work was completely paid for. Registration came through quickly and efficiently. Just a great experience. We purchased through them again but alas, Illinois revoked Carvana’s license to sell in Illinois due to apparent registration issues. We decided to give Driveway a try. The website was similar to Carvana’s although there wasn’t the 360 degree viewing technology and the blemishes from the car were not specifically shown in the listing. The Carfax was available and it had one owner and no accidents, making the vehicle attractive to buy so we decided to purchase. We pulled the trigger on May 19, 2022 and waited for what was next. We were told via text by sales associate Amy that we would be receiving “dealer photos” of every flaw that the van may have had. She also said we would be receiving paperwork to sign from the dealer and that payment was expected after that paperwork was filled out. We were paying cash and were shocked that we were required to pay IN FULL before delivery was to be scheduled . I told them I was uncomfortable with this and Amy ended up forwarding my concerns to a manager. Joel, a manager, called me and confirmed that full payment was required at the time because their company did not want to risk delivering a car and having to pay to repossess it if a person didn’t pony up the cash. I get that but IMO there needs to be some shared risk here, perhaps allowing for a wire transfer at the time the car has been delivered. At the end of the day, I’m handing over $20,000 in cash to someone and the burden is on me to get it back if things go sideways. Joel tried to reassure me with the 7 day free trial and that Driveway was backed by Lithia, Inc., one of the largest consortium of car dealerships in the United States, with over 300 dealerships nationwide. Since communication was prompt and courteous, I went ahead with the purchase, noting my discomfort with it to Joel. Over the next five days, almost all communication in the process was done through text and after a while I started to feel uncomfortable not having spoken to another human being, other than Joel. I spent the next day confirming that the people I was dealing with all existed: I google searched the names of sales reps and processing specialists and even called to hear a voice and confirm above-mentioned existence. It was not a good feeling having my money just floating out there. I felt better when I received a text from the delivery coordinator, confirming to me the car was being transported and an ETA given. I would have received delivery May 26 but I was not available to the transport company that day. I scheduled the delivery for the following Tuesday, May 31. I was a bit nervous when the day came having not heard anything until 15 minutes before delivery time. I got a text saying that they would arrive at my home in 15 minutes. When he arrived, the delivery person pulled up in the actual vehicle with another vehicle following him to take him home. He told me to sign on the line indicating that the car was delivered. I asked if I can take it for a test drive and/or do a walkthrough. He said I could if I wanted but that he was only there to deliver the vehicle. I went ahead and signed although I should have looked the paper a little closer. (After he left, I looked at my customer copy and it indicated that by signing I had done a walkthrough with a rep!) I was a bit in a haze checking out the vehicle when the delivery driver asked before leaving if I needed a temporary plate. I said,”Of course! I thought it would have already been on there.” He ducked into his other vehicle for about 5 minutes and filled out a temp plate. After they left, my wife and I were about to take the van for a test drive when my neighbor noticed the right rear taillight was broken! We drove the car around the block and it seemed to be fine (although we had made an appointment with our mechanic to look at it.) After the test drive, we examined the van and it was immediately clear that no one had remotely cleaned the vehicle. Both seat pockets behind the front seats had garbage in them! There was grass and leaves on the floor in the back seat, greasy fingerprints all over the vehicle, dirt and grime on the plastic (some ketchup stains on the plastic parts of the seats, and a smashed brownie or chocolate bar in a seat bracket on the floor. It was clear the van was not cared for, including the wear on the cloth seats seemingly greater than in our 2010 Odyssey. The van also was missing the middle seat, which was supposed to be standard in the EX trim. I immediately texted pictures of all these problems to the delivery coordinator Krista and the sales associate Amy. Krista responded immediately, apologizing and saying it should have been detailed and that the taillight would be fixed. She said she was referring me to the “escalation team”. Alexander from the escalation team immediately texted and assured that they would take care of the issues. I was a bit upset when he said, “Besides the broken taillight, cleanliness of the van, and the missing seat, do you love your new van?” I was pretty blunt in saying I wasn’t pleased with the sales transaction at that point. At that point, I realized it would be a negotiation since at that point, neither one of us wanted to go through the hassle of the return of the vehicle. Ultimately, Alexander assured that if I sent him an invoice/receipt saying the work done and the job paid for, he would cut a check to send reimbursing us. So I did have to shop around over the next week for interior detailing and someone to fix the taillight. As far as the middle seat was concerned, it was not available for purchase at the dealer and could only be found on ebay. To save time for us both, I decided to ask for $200 compensation for the missing seat which Alexander agreed to. (If we really needed the seat, we probably would have made a bigger deal of it). We were without the vehicle for several days for those services to be done and true to his word, Alexander did send us a check covering it all. Then on June 27, I started to notice a couple hard shifts, both upshifting and downshifting through second gear. I brought it to a mechanic and they couldn’t replicate it so they chalked it up to a computer glitch. However, a day later my daughter noticed the same issue and it continued as I brought the van back to the mechanic. He did some more investigation and it ended up being a transmission solenoid which ended up costing $589.00. Driveway provides a 4000 miles, 60 day warranty so I reached out to Alexander and he assured that he would reimburse us and to keep him in the loop. We eventually also received reimbursement for this repair. In summary, Lithia is a nationwide car company who apparently decided that their access to a large inventory of vehicles from their 300 dealerships would make them ideal competition for Carvana, Vroom, Shift, etc. However, they have only been doing it for around a year and apparently still need to iron out the kinks. The website looked good but provided information that was less specific than I thought it should be. No information about the condition of the vehicle was immediately available and it require the dealership to send photos when a purchase was made (and even then, they left out several problems) The greatest weakness appears to be the minions of the individual local dealerships playing nicely with and responding to the demands of the online wing (aka Driveway) of the mothership company (Lithia). In our case, the standards for the vehicle’s detailing at the dealership were not the same as the mother company’s. For sure, I could never imagine going to a dealership and being presented a van that has garbage in the seatback pockets let alone having it delivered that way. Everyone from the Lithia/Driveway side seemed to be much more in order. The manager Joel explained to me that they have been gradually improving their operations, having put together APC processing centers to take care of processing registrations. Our temporary registration was due to expire July 13 and we received the plates July 6. It must be noted that I had made numerous phone calls wanting assurances that my plates would arrive in a timely fashion and I eventually contacted their Lead Title specialist Audrey Gist, who emailed me that they paid for expedited title service fee with no charge to me. Overall, I appreciated the customer service I received; they were professional, helpful, and friendly. They showed understanding of my frustration and eventually made it right. I was disappointed with the web profile of the vehicle, the delivery process, and the condition of the vehicle. At the end of the day, I did receive a good van for the price but I paid for it through having to put in time and effort to receive a “whole” van. I purchased May 17, received delivery May 31, received registration on July 6, and received the final reimbursement check for warranty repairs to transmission on July 20. That’s about a two months from purchase to resolution. Prospective customers of Driveway.com need to decide if it’s worth going through so much to get a deal on a vehicle. More

Before you decide to buy a car from Driveway read the reviews and believe them. Especially the one stars. I read the reviews, but decided to take a chance because the truck was a good deal. As of today I reviews and believe them. Especially the one stars. I read the reviews, but decided to take a chance because the truck was a good deal. As of today I am regretting my actions. Upon inspection the truck had a decent dent in the front driver side bumper. You could no see this in the pictures/video nor was it disclosed. The driver that delivered the truck took pictures and reported it to whoever. I am still waiting for someone to respond about this matter. I took the car for an inspection and there is some undercarriage rust that brought some concerns, but I know how to deal with that. Now for the big issue. I text the rep. that help set up the deal and explained that the temporary plate was going to expire in 4 days. The rep. text letting me know that she was going to escalate the issue and someone was going to call me. Two days later text the rep. again. The rep. reply with the same message: I will escalate and someone will call. No one call. Now, the temporary plate expired two days ago, and I cannot use my truck. I called the DMV and they informed me they have no record of the truck. Which means they haven’t start the registration. Today (July 18, 2022), I made three phone calls. After waiting online until I was the next caller, I was sent directly to the voicemail. Of course I left them a nice message. But it gets better, the first payment is due in 9 days, and I don’t have an account number for the loan. Maybe I don’t have to make a payment until my registration is confirmed and I can drive the truck. More