Driveway - Online Convenience Delivered

Bad call back and very poor communication. Once i uploaded all docs and pics to sell my car they all of a sudden do not buy in my area. Sounds like a scam. Not reputable Once i uploaded all docs and pics to sell my car they all of a sudden do not buy in my area. Sounds like a scam. Not reputable More

The whole process of vinyl automobile online was a lot easier and smoothly smoother than I imagined driveway guide to me through the whole process and made it simple and easy for me easier and smoothly smoother than I imagined driveway guide to me through the whole process and made it simple and easy for me More

They were unwilling to call back when they stated that they would. Wasn’t until ready to cancel did they inform that it takes 2-3 weeks for the process to work. Already had been 1 week and they said the they would. Wasn’t until ready to cancel did they inform that it takes 2-3 weeks for the process to work. Already had been 1 week and they said they were still waiting on paperwork and that they got a new system and couldn’t provide any updates on how long it would take to complete the process. More

If I could give a negative 100 rating I would! The process of buying a vehicle with Driveway.com has been nothing short of miserable. I began the buying process in early June of this year but the The process of buying a vehicle with Driveway.com has been nothing short of miserable. I began the buying process in early June of this year but the vehicle did not ship until late July, I received it on August 1st! I was told it would come with temp tags which it did not. Driveway neglected to tell me that because the vehicle was shipped from CA to NH we could not have temp tags. I went to the DMV to get my temp tags and received a 20 day plate. Anne at Driveway assured me that I would have the title before those expired. They also said that the state of NH will give me a second 20 day temp plate if the title did not arrive, this is completely untrue! The state of NH issues a one time temp tag on a vehicle. I was told by the NH DMV if I do not have the title by the time the temp plates run out I will need to park the vehicle as I will be driving illegally. This car was a gift for my son, we sold his previous vehicle so now he will be without transportation until we receive the title. He works 5 days a week and needs transportation to get to and from his job. Now we are inconvenienced further because we need to shuffle vehicles around to get him to and from his place of employment. The communication with Driveway is extremely poor. My email, text and phone messages continuously go unanswered for days. To say their customer service needs a complete overhaul is an understatement. Nick Aubel was my first contact at Driveway.com and at first I have some confidence in him but as the days, weeks and now months pass I no longer have that confidence. Nick is slow to respond if at all. Anne ? unfortunately at the time of this review I don’t have her name, her contact info is +1 (541) 229-9168 is also slow to respond if at all. Anne has given me misinformation time and time again. Today I spoke with Mike from Lithia Motors in CA who informed me that Driveways is having some growing pains and doesn’t know the process in different states”, he also stated that Lithia Motors has sent the Title to Driveway. Driveway tells me they are awaiting the title from Lithia. Another issue was a day after taking delivery of the vehicle the carrier company called me asking for a $2200 payment and said the delivery should have been COD??? I paid a $1200 delivery fee to Driveway directly. This was resolved but not until after several repeat phone calls, texts and emails falling upon deaf ears for a bit. Nick so graciously mailed me two $50 visa gift cards for my trouble. $100 for the BS that I have put up with from start to well almost finish as we are not exactly finished are we… I still don’t have a title - $100 does t cover my wasted time, effort and aggravation. My advice to anyone looking to purchase a vehicle from Driveway is to RUN don’t walk, DO NOT BUY FROM THEM!!! I’ll keep you posted if when and if I ever get a title or response from Driveway. In the meantime I will warn anyone and everyone on every social media site and outlet to BEWARE of this company. My next step is small claims court, I’m retired and have all the time in the world to do so! More

My wife and I purchased a vehicle from Driveway in June 2022. The acquisition process was a little lengthy and took about 2 weeks to complete but we were patient with it. When the vehicle was delivered, th 2022. The acquisition process was a little lengthy and took about 2 weeks to complete but we were patient with it. When the vehicle was delivered, the representative said that in the event that our temporary plate expires, give them a heads up and it would take about a week to receive a new temporary plate. We are on week 3 and still don’t have a new temporary plate and they seem to have no desire to provide another temporary plate. I’ve spoken with at least 6 different people on this issue at Driveway. I’ve had one customer service agent leave me on hold for at least 45 minutes at which point I called from another phone. Their customer service is deplorable. I will not be purchasing another vehicle from Driveway and regret doing so. More

RUN! ! RUN!! Run away! Do not, I repeat do not purchase a vehicle from this company. I purchased a 2016 Durango with 85,000 miles. I took delivered early J ! RUN!! Run away! Do not, I repeat do not purchase a vehicle from this company. I purchased a 2016 Durango with 85,000 miles. I took delivered early June, within 2 days I start having issues. First, the start/stop warning light came on, then the very next day or two the vehicle just would not start. Driveway supposedly had the vehicle repaired,(keep in mind it was at the dealership for 3 weeks) not even 2 days later the vehicle did the exact same thing. Now, another 3 weeks later I pick up the vehicle and the part that I was informed was to be replacing were in the trunk of my vehicle still in the box wrapped in plastic...NEVER were installed. I'm furious!!! In the meantime car payment and car insurance is coming due again... for a vehicle I haven't had in my possession for 7 days. Not to mention, the manager at driveway Gerald felt because they put me in a rental vehicle and paid the 1st car payment that I should be satisfied... HECK NO!! THIS SHOULD NOT HAVE EVER HAPPEN...now that I've sent pictures of the parts still in the vehicles trunk no one s responding!!!! NEVER AGAIN will I purchase another vehicle from them nor will I refer anyone!! More

Driveway offers the convenience of searching cars on a national level and then attempting to complete the transaction. The dealers however do not work well with Driveway. The dealer recalculated my tota national level and then attempting to complete the transaction. The dealers however do not work well with Driveway. The dealer recalculated my total cost (in my case it was cheaper) and because they receive no or reduced fees you are treated as a second rate customer. When complaining about the poor transaction experience with the dealer they kept telling me it was because I went thru driveway. I would definitely go direct to the dealer. The dealer offers their own options on home delivery that are equal to Driveway and they end of doing the whole transaction anyhow. More

TERRIBLE! !!!!! Absolutely one of my worst decisions in a long time was to purchase through Driveway... The complete process is very frustrating !!!! I starte !!!!! Absolutely one of my worst decisions in a long time was to purchase through Driveway... The complete process is very frustrating !!!! I started this process around the middle of June finally signed all the paperwork June 30th received my vehicle July 20th as to where they picked up my trade in that was my everyday driver now I have a $40k lawn ornament ... It did not come with a temp tag apparently California does not issue temp tags and Driveway told me to just drive it and if I get pulled over to just show my paperwork ,Well I live in Florida and my brother in-law is Florida Highway Patrol and that is against the law to drive a vehicle without a tag registered to the vehicle, Driveway then told me to take the paperwork that I have to my local DMV and get a temp tag, so I went to the DMV and that is a NO GO ,so I call Driveway again and explain everything that the DMV explained to me they said that they would call the dealership to where the vehicle came from and see if the dealership would send me all the necessary paperwork so I could get a tag, Well the lady messaged me back a short time later stating that since my vehicle is financed through Driveway Finance they have to use FIVE64 title agency and that i just have to wait..... WHAT KIND OF PURE B@!!$** is this ?????You are giving a 7 day return policy sounds good unless you can not drive it So lucky me I have a vehicle payment in less than 2 weeks for lawn ornament.. Every time I talk to someone at Driveway they seem nice , But being nice to me does not solve my issue... My wife purchased a vehicle from VROOM she started her process a day before I started mine with Driveway she has been driving her vehicle for over a month now so I know how things should go you definitely will not get fast service with Driveway... and most Negative reviews get deleted from driveway, I do not need a response from Driveway saying the same old BULL CRAP response or automated response that it always gives .. So all in all I definitely would not recommend Driveway if you are looking to purchase a vehicle online , they have friendly staff but apparently not the right resources to do their job properly and do not expect to be kept informed of the process that does not happen , it is up to the customer to spend hours on the phone to get through to someone oh 15 minutes at a time because after 15 minutes being on hold it sends you to voicemail More

DON'T DO IT! I bought a car from driveway with a trade in, they delivered the car with NO TAGS, highway patrol said the car is NOT LEGAL to be driven. The dealers I bought a car from driveway with a trade in, they delivered the car with NO TAGS, highway patrol said the car is NOT LEGAL to be driven. The dealership that delivered the car told me if i get pulled over just to explain the situation and hope you don't get a ticket!!! Now i am stuck with a car that is not legal to be driven!! As far as my trade in, its sitting in my driveway, still not paid off, no one has contacted me on who's going to pick it up. I tried contacting driveway, the dealership, no one knows what's going on, everyone says they will call me back yet no one has contacted me. I wish i never bought this car the stress it has caused was not worth it. I am now taking ubers to work, they don't care, no one at this company cares. They will just say "we will call you back" and never do. If anyone else is going thru this i advise you to report driveway to the state, get their dealer license pulled. DON'T MAKE THE SAME MISTAKE I DID. LOOK ELSEWHERE. More

Wonderful experience with Driveway, would recommend! !! Matthew Amthor was great getting back to me with emails, and had the deal done in less than 3.5 weeks. !! Matthew Amthor was great getting back to me with emails, and had the deal done in less than 3.5 weeks. More