Driveway - Online Convenience Delivered

Purchased my vehicle at the end of January 2022 and have had nothing but issues ever since. I am over $8k out of pocket and twice that amount if not more from financing the rest. Now it have been 12 days si had nothing but issues ever since. I am over $8k out of pocket and twice that amount if not more from financing the rest. Now it have been 12 days since I could legally drive my vehicle I purchased from Driveway.com because as of April 28th they still had not filed my registration that was already paid for by me. I cannot recevie anymore temporary tags for the lift of the vehicle and my apartments are going to tow it from it not having current tags on the vehicle. I spoke to my finance company and have stopped making payments seeing how I am now drained of my savings and missing work due to not having a legal vehicle to drive now 5 months after purchasing it through Driveway. No one is calling me or my financial company back to resolve this issue and I am now about to have a repo on my credit because of this. So I will not be able to purchase another vehicle without out money and with a repo on my credit. I do not recommend using this company!!! More

I sold my car to driveway last month. Their offer was more than any other offer I received so I gave it a shot. The communication with the reps was pretty good although it seems like they Their offer was more than any other offer I received so I gave it a shot. The communication with the reps was pretty good although it seems like they’re all pretty busy so it sometimes takes a little time to hear back. Regardless it’s a smooth process… they inspected my car, I signed some papers, they gave me a check, and took the keys. Simple as that. There were some negative reviews I found while researching driveway before I agreed to sell to them so I was slightly skeptical at first but I’m happy I went forward with it because it was an overall good experience. Also, I had a loan on my car when I sold to driveway and I’m happy to report driveway paid off my loan quick and I got a letter from the lender that my loan was paid in full within two weeks of signing the paperwork with driveway. I’ll come back to driveway when I sell my next car. More

I was EXTREMELY impressed with the ATTENTION to provide me with detailed information concerning my claim. The DEDICATION to follow-up quickly with any questions I may have had & the PERSONABLE CARE with CU me with detailed information concerning my claim. The DEDICATION to follow-up quickly with any questions I may have had & the PERSONABLE CARE with CUSTOMER SERVICE being SUPERB. More

Working with the driveway people was pretty easy. They gave me the best price for my car with zero haggling. I have two complaints: 1) t it took a couple of weeks to get an appointment scheduled. Onc They gave me the best price for my car with zero haggling. I have two complaints: 1) t it took a couple of weeks to get an appointment scheduled. Once scheduled it took another 3-weeks for the car to be picked up and transaction to close. 2) documents and personal information was sent over email and text. Next time I'd prefer a more secure way to upload personal info. The customer service people were very nice and responsive. This was the first time i used an online service to sell a car. I'd definitely recommend and would use it again. More

Driveway sells unsafe cars without disclosing issues related to the car. I purchased my vehicle from them in November 2021. After they dropped of the vehicle, I soon found a multitude of issues. 1. The related to the car. I purchased my vehicle from them in November 2021. After they dropped of the vehicle, I soon found a multitude of issues. 1. The driver’s side visor doesn’t stay in place, creating a hazard because it fell off while driving. 2. The tire guards were missing screws, so they don’t stay in place 3. The hazards lights did not function as the entire wiring harness was missing. 4. One of the AC knobs was broken when the car was delivered, and the AC only barely works. 5. The temporary plates on the car turned out to have been issued in my name for commercial vehicles only resulting in me paying out of pocket for 3 sets of temporary tags while waiting on the permanent ones to come in. Driveway only partially refunded this cost on my end. 6. Front and rear quarter panels were loose because of missing bolts 7. The sunroof didn’t function and was not on the track, resulting in the sunroof being unable to completely close 8. The radio didn’t function correctly 9. Other minor issues here and there that I took care of myself. While Driveway attempted to have some of these issues fixed at my local Lithia dealership, the dealership didn’t fix all the issue despite having my car for about 6 weeks. I ended up having to pay out of pocket for rental cars and ended up only being partially reimbursed. When I went to pick up the car, the battery was dead, and a tire was flat. A few days after getting the car back, the visor fell off again while I was driving on a highway. Communication with both Driveway and my local dealership was incredibly slow. I was told the local dealership would call when they had parts, but I never received the call. After contacting Driveway, it took over a week to be told they were no longer responsible. It’s clear Lithia/Driveway don’t actually perform the inspections required their vehicles to ensure customer safety, that their vehicles will actually pass state inspections to ensure you can legally drive the car in your state, and will not disclose relevant issues when purchasing from them. I deeply regret trusting this company with my safety and am sad to say they are refusing to take responsibility now for the dealership not completing all the repairs. More

Excellent way to sell your car. Be aware that with the current backlog/used car prices, it will take about six weeks for the complete process (quote, paperwork, picking up your car Be aware that with the current backlog/used car prices, it will take about six weeks for the complete process (quote, paperwork, picking up your car). I had no issues with the payment matching the quote, I even had the exact amount of money in my account before the car was picked up! (That may depend on your bank, of course!) Best quote I got from four places (Carvana, Carguru, etc.). Highly recommended, But let the process play out, and you will be rewarded! More

Sold my vehicle to Driveway. Although the process took about a month (due to a high volume of sales they were facilitating), the process it self was easy, and there we no surpris Although the process took about a month (due to a high volume of sales they were facilitating), the process it self was easy, and there we no surprises when they came to pick up my car. I would use Driveway again. More

My husband and I sold 2 vehicles to them and the entire process took just over a week and was so smooth. I was a bit of a skeptic at 1st as they were much higher than Carvana, but payment and payoffs were process took just over a week and was so smooth. I was a bit of a skeptic at 1st as they were much higher than Carvana, but payment and payoffs were complete in 4 business days. Everyone we dealt with like Bonnie, Crystal and Tony were friendly and knowledgeable! More

Bait and switch company please beware, before purchasing with them! I recommend carvana or Carmax! I insisted twice for a price of vehicle structure I was ignored, and told I would get this information afte with them! I recommend carvana or Carmax! I insisted twice for a price of vehicle structure I was ignored, and told I would get this information after purchasing a $2000 car insurance policy and sending my ID, then the price sent was absolutely absurd, then the nerve to ask if I’m interested in other vehicles.. Looks like this is a common complaint! I recommend Do not for the sake of your credit and finances. After showing my irritation, without cursing or anything they didn’t really care and stopped engaging with me. I have screenshots of everything. Looks like a lot of these are fake reviews also because on their Facebook & other sites there is actual folk voicing how this company is really doing people! More

The entire experience was very simple and they made a great offer for my car. The process took nearly 4 weeks but they were backed up and communicated this to me often -- be patient and stick with them. great offer for my car. The process took nearly 4 weeks but they were backed up and communicated this to me often -- be patient and stick with them. Also, the woman who picked up my car was very professional and extremely friendly. I highly recommend. More