Driveway - Online Convenience Delivered

wmars78@gmail.com responded

good job

Driveway - Online Convenience Delivered responded

Hi Wayne, thank you for taking the time to share your honest feedback, and we sincerely apologize for the frustrating experience you had being passed around without resolution. That is not the standard we hold ourselves to and we completely understand your frustration. We are glad Jasmine was ultimately able to step in and get things resolved quickly for you. Your feedback about the rest of the team is something we take seriously. We have attached this feedback to your case and will have a member of our Customer Satisfaction team review this with you. Thank you again for your patience, Wayne.

Driveway - Online Convenience Delivered responded

Hi Maddock, thank you for the great feedback! We are thrilled to hear you had an excellent experience with our customer service team and that our response times met your expectations. Knowing you would trust us again with your next vehicle means the world to us. We look forward to working with you again at Driveway.com!

Driveway - Online Convenience Delivered responded

Hi Chris, thank you for taking the time to share your experience!Hi Chris, thank you for taking the time to share your experience! We are so happy to hear that Jasmine made the car buying process simpler and less stressful for you. Helping customers find the right vehicle while working within their budget is exactly what we are here for.

Driveway - Online Convenience Delivered responded

Hi Malakai, thank you so much for the kind words! We are thrilled to hear that Brigger made your Honda CR-V purchase such a smooth and painless experience. That is exactly what we aim for with every customer. We will be sure to pass along your praise to Brigger! We look forward to working with you again at Driveway.com whenever you are ready for your next vehicle!

Driveway - Online Convenience Delivered responded

Thank you, Lori. We really appreciate you sharing this. It means a lot that you chose to purchase with us again, and we’re thrilled to hear how smooth the experience felt. One of the things we value most is giving customers the flexibility to shop in the way that works best for them, and we’re glad the online process made things easier for you. Kris will be so happy to hear your feedback. His quick responses, knowledge, and support are exactly what we want our customers to experience. Thank you again for the recommendation and for trusting Driveway with another purchase.

Driveway - Online Convenience Delivered responded

Thank you for sharing this. We’re really glad to hear how smooth and straightforward the process felt for you. It’s great to know everything was easy to understand and that working with a team based right here in the Inland Northwest helped the experience feel down to earth. Taking the time to get things done the right way is important to us, and we’re happy that came through for you. We appreciate you choosing Driveway and letting us know how it went.

Driveway - Online Convenience Delivered responded

Thank you, Lisa. We’re so glad to hear the process felt smooth from beginning to end. It’s great to know the experience felt personal and that our team was able to work with you on the down payment. Trading in your GMC Sierra for a Ford Expedition is a big move, and we’re happy we could help make it an easy one. We appreciate you choosing Driveway and sharing your experience with us.

Driveway - Online Convenience Delivered responded

Thank you, Ivan. We’re really glad to hear Allyshia was able to make this happen for you. Knowing she stuck with you, never gave up, and helped you get into the car you wanted with a low down payment is exactly the kind of outcome we love to see. Your excitement comes through clearly, and we’re grateful you shared it with us. Enjoy your new vehicle. You earned it!

Driveway - Online Convenience Delivered responded

Thank you, Azibo. This is such an incredible review to read. We’re thrilled to hear that working with Briggs made the entire process feel smooth, clear, and completely stress free. His professionalism, communication, and genuine care for customers are exactly what we strive to deliver, and it’s wonderful to see that reflected so strongly in your experience. Your comments about his attention to detail and willingness to go the extra mile really stand out. Knowing that every question was answered thoroughly and that you felt confident at each step is the kind of feedback that means the world to our team. We truly appreciate your recommendation and the time you took to share such thoughtful words. Thank you again for trusting Driveway.com and for recognizing the great work Briggs does every day.

Driveway - Online Convenience Delivered responded

Thank you, Ashley. Your review is such a joy to read. It’s wonderful to hear that shopping for your new vehicle felt stress free and even fun. That’s exactly the kind of experience our team works hard to create. Matthew and Justin will be thrilled to know their friendliness, quick service, and support throughout the approval process made such a difference for you. We’re grateful you took the time to share this and even happier that you’re driving away in a vehicle you’re excited about.