Driveway - Online Convenience Delivered

Full Experience – Driveway / Lithia Transaction I purchased a vehicle through Driveway.com, believing I was buying directly from an online platform. Only later did I learn the vehicle was sourced fro purchased a vehicle through Driveway.com, believing I was buying directly from an online platform. Only later did I learn the vehicle was sourced from a Lithia-owned dealership. The vehicle had 9,600 miles and had never been sold to the public. Based on that, I expected it to be properly maintained and inspected prior to delivery. As soon as I received the vehicle, multiple issues were immediately apparent: • The driver’s door did not open correctly and required force to pull open. • All tire pressure sensors were illuminated. • Tire pressure was down to 25 PSI. • Two additional warning lights were on. • The steering was squealing. For a vehicle with under 10,000 miles that had not yet been sold retail, this condition was unacceptable. The most concerning part of this experience was the lack of communication. I contacted Driveway multiple times and also attempted to contact the originating dealership, including requesting management. My calls were not returned. There were no follow-ups and no meaningful attempt to address the issues. After I left a review on another platform and sent certified letters to their legal department, the company publicly responded to that review and stated someone had reached out to me. However, when I attempted to return the call, I was unable to reach anyone. There are no direct extensions or dedicated contact lines, and I could not connect with the representative they referenced. A public response without accessible, two-way communication does not resolve the issue. Because I could not determine the full extent of the mechanical concerns and was unable to obtain resolution, I ultimately had to trade the vehicle back. This resulted in a financial loss. I remain open to direct communication, but that requires responsive and functional contact channels. More

Johnathan has been great during this whole process. Everyone has honestly. He has made sure that I understand everything that is going on and answer all questions. Would highly recommend. Everyone has honestly. He has made sure that I understand everything that is going on and answer all questions. Would highly recommend. More

Elizabeth best CS ever . She handle my request really good. Thumbs up with her profesionall and patient. She handle my request really good. Thumbs up with her profesionall and patient. More

Savannah was great throughout the process and was extremely helpful. She communicated well and made everything easy to understand. extremely helpful. She communicated well and made everything easy to understand. More

My first time going through a dealership online! Amazing experience definitely will recommend to others. Dane made my experience amazing, simple and easy. Thank you! Amazing experience definitely will recommend to others. Dane made my experience amazing, simple and easy. Thank you! More

My representative was very helpful and eager to help. Any questions that I had, they angered right away. Any questions that I had, they angered right away. More

I enjoyed the service. Brain was a very nice person to work with and very patience Brain was a very nice person to work with and very patience More

Savannah Stahley was Awesome! to work with, explained every detail as humanly as possible. I was a bit skeptical since everything was done online. I'm happy I went this route. Tha to work with, explained every detail as humanly as possible. I was a bit skeptical since everything was done online. I'm happy I went this route. Thank you again! More

This whole process has been seamless and smooth. Kat was so helpful and fun to talk too. They got us an approval when nobody else would work with us, and a better rate and payment than we expected. Kat was so helpful and fun to talk too. They got us an approval when nobody else would work with us, and a better rate and payment than we expected. They have thoroughly won our business More

It was an incredibly pleasant experience. Dane was very attentive to my matter, the whole process didn’t take long to finalize as long as you fulfill all the necessary paperwork in a timely m Dane was very attentive to my matter, the whole process didn’t take long to finalize as long as you fulfill all the necessary paperwork in a timely manner. No complaint from me! More