Driveway - Online Convenience Delivered

I think using a service/“dealer” like Driveway. com requires a unique situation for a specific type of car buyer. In my opinion it’s better suited for people who are maybe just shopping around not n com requires a unique situation for a specific type of car buyer. In my opinion it’s better suited for people who are maybe just shopping around not necessarily looking to buy right away. It’s a slow and long process and if you are eager I think you may be a little disappointed. More

This is my second vehicle to purchase first was s 2014 jeep wrangler jku in 23 and now a 2022 Mustang ecoboost premium and my sales person Rachel has been a complete joy to work with. When talking with R jeep wrangler jku in 23 and now a 2022 Mustang ecoboost premium and my sales person Rachel has been a complete joy to work with. When talking with Rachel she is extremely nice and professional has answered all of my questions about the vehicle to get me in my dream car I can not tell u the last time I had a sales person take the time in between making a sale to actually get to know the customer to find them the perfect vehicle thank you again for all ur help, Rachel thank you More

Rachel has been stellar with relaying the information needed about my future purchase. She has been great and really is trying to work with me and go the extra mile to make this process that much easier! needed about my future purchase. She has been great and really is trying to work with me and go the extra mile to make this process that much easier! More

I sold a vehicle to driveway . I was very impressed how every step of the transaction was flawless. They were very professional & answered every question ( no matter how small) w I was very impressed how every step of the transaction was flawless. They were very professional & answered every question ( no matter how small) with respect. I would recommend them to anyone looking to sell their vehicle. One never knows about online transactions, but I would definitely uses their services again if need. I would give them a Five Star Rating !! More

Flawless experience from the start. from the engaging team, uploading documents/dmv to delivery. Super fast process. I couldn’t be happier with my purchase. from the engaging team, uploading documents/dmv to delivery. Super fast process. I couldn’t be happier with my purchase. More

Sold my truck to driveway, at least I thought I did. Filled out all paperwork and sent my signed title through UPS. Took the day off from work when the said they would pick it up on Monday. Waited all d Filled out all paperwork and sent my signed title through UPS. Took the day off from work when the said they would pick it up on Monday. Waited all day and no one showed. Called several times and was told the driver was still scheduled to be there. Not so much as a call until I called and left a message that I wanted my title back. Would not recommend this company to my worst enemy! More

Cherylle went above and beyond to help me resolve a post delivery issue - completely owned the issue and resolved it within minutes. Best costumer experience! delivery issue - completely owned the issue and resolved it within minutes. Best costumer experience! More

It was GREAT! No HIGH PRESSURE salesperson to deal with. GREAT Customer Service. FRIENDLY! And the vehicle arrived VERY CLEAN and in GREAT shape! I will Definite No HIGH PRESSURE salesperson to deal with. GREAT Customer Service. FRIENDLY! And the vehicle arrived VERY CLEAN and in GREAT shape! I will Definitely buy from Driveway again! More

First time dealing with Driveway online car dealership. Everything took a week and a half to close and the truck was in my Driveway. Everything was great with Isaac the Drivway Rep, I would definitely do b Everything took a week and a half to close and the truck was in my Driveway. Everything was great with Isaac the Drivway Rep, I would definitely do business with them again. More

I had never bought a car online before. It's a scary process for the first time. Even after doing one's due diligence to make sure Driveway was legitimate (it is) and to look at the Carfax It's a scary process for the first time. Even after doing one's due diligence to make sure Driveway was legitimate (it is) and to look at the Carfax report, there's no getting around the fact that you're going to fully pay for a car that you've never even sat in. The initial process of selecting the car, putting down a deposit, signing the contracts and paying the balance went quickly and smoothly. Driveway staff communicated promptly. Getting the car delivered was NOT smooth at all. The Driveway representative responsible for coordinating my delivery was slow to respond to questions, disappeared for long weekends, and never provided a definitive answer about shipping. I finally gave up and solicited the help of a relative who kindly drove me 230 miles so I could pick up the vehicle in person. Once I had the vehicle (which looked as good as its pictures) I discovered that there were two electrical issues affecting the "smart features" of the car. With the excellent and responsive help of Dane Stewart I was able to take the car to my nearest Lincoln dealer to diagnose the problem. He even arranged for me to have the repair done by the local dealer. That is service above and beyond. I'd also like to single out Niki Korkis who coordinated the paperwork side of the transaction. She always responded promptly to questions and followed through on her promises. I would definitely recommend Driveway as a reputable and reliable company with which to do business. They do need to improve the delivery process if it involves shipping the vehicle. My suggestion is that it's better to pickup the vehicle in person if at all possible -- even if you have to fly to another city to do so. Since I paid cash and had no trade in, I can't comment on how Driveway handles those elements of a transaction. I've had my car for two weeks now and am waiting for my license plates and title. The dealer submits that paperwork for in-state purchases, and in my state it looks like a month is a typical time frame for processing. One important note, once you sign the contract, as part of that process, you do need to have proof you've already put insurance on the vehicle. Something Driveway needs to urgently improve: its App which is supposed to allow a buyer to follow every step of the process. It DOESN'T do that. The App is totally useless. More