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Driveway - Online Convenience Delivered

Portland, OR

4.3
1,099 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,099 reviews

January 19, 2025

Easy for the most part a couple of hiccups but customer service was very helpful would use agian More

by bushmanz76
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David
Jan 21, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your feedback! We’re glad to hear that, despite a couple of hiccups, our customer service was able to assist you and make the experience easier. We truly appreciate your trust and would be happy to help you again in the future!

January 18, 2025

The worst experience I’ve had in 56 years. I abhor them. I wouldn’t recommend this to my worst enemy. More

by kevinmuhammad612
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David
Jan 30, 2025 -

Driveway - Online Convenience Delivered responded

Hi Kevin, We’re truly sorry that your experience did not meet your expectations. We understand that the length of the selling process, communication challenges, and multiple points of contact made things frustrating for you. We also regret that our offer adjustment after the PAVE inspection added to your disappointment. Our team, including Lidia, reached out to better understand your concerns, and while we couldn’t provide the resolution you were hoping for, we do appreciate your honest feedback. We acknowledge that the process took longer than expected, and we will use your experience to improve where we can. While we may not be able to change how you feel about your experience, we do appreciate the opportunity to have worked with you. If you have any additional concerns, please don’t hesitate to reach out.

January 18, 2025

I was looking for a vehicle locally in Texas, and was unhappy with the amount offered for my trade and the vehicle prices locally. At Driveway I found exactly what I wanted, was offered a fair price for More

by Brandylewisrn71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheyenne, Shawn and Tara
Jan 21, 2025 -

Driveway - Online Convenience Delivered responded

Hi Brandy, Thank you so much for your wonderful review! We’re thrilled to hear that you found exactly what you wanted with us, and that the entire process was smooth and pleasant. Providing a stress-free, professional experience is our goal, and we’re so glad we could deliver that for you. Your recommendation means a lot to us, and we look forward to helping you again in the future!

January 18, 2025

I was a bit anxious about purchasing a car on line, but the process was smooth and I was provided with information about each step along the way. Very pleased with the purchase! More

by stephanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack, Cheyenne
Jan 21, 2025 -

Driveway - Online Convenience Delivered responded

Hi Stephanie, Thank you for sharing your experience! We completely understand your initial anxiety about buying a car online, and we're so glad to hear that the process was smooth and transparent. It's great to know you were pleased with your purchase. If you ever need assistance in the future, we’re here to help!

January 18, 2025

McKenzie was extremely helpful and responsive in helping us secure the vehicle we wanted. We ran into issues after pickup and she was able to get them solved within hours. Very thankful for her hard work! More

by Karlagracefit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKenzie, Dane, Jake
Jan 21, 2025 -

Driveway - Online Convenience Delivered responded

Hi Karla, Thank you for your kind words! We're so glad to hear that McKenzie was able to help you secure the vehicle you wanted and quickly resolve any issues that came up. We truly appreciate your recognition of her hard work, and we’re thrilled to know you had a great experience. If you need anything else, don’t hesitate to reach out!

January 17, 2025

So two weeks ago I was sitting in LAX looking at new cars but was not happy with the pricing in my state nor the offers I was receiving for my trade in. Dealerships had been saying one price but upon sitting More

by Mcintoshe092692
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizbeth, Cheyenne
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience! We're so glad to hear that Driveway provided the price transparency and straightforward trade-in process that you were looking for. It's wonderful to know that Lizbeth and Cheyenne were able to assist you every step of the way. We’re thrilled that we could make upgrading both affordable and easy for you!

January 17, 2025

Buying a car completely online felt weird, but it sure went pretty smoothly! I liked how my salesperson Tammy walked me through every step of the process and was very patient with me More

by hambean
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc, Tamie
Jan 21, 2025 -

Driveway - Online Convenience Delivered responded

Hi there, Thank you for sharing your experience! We’re glad to hear that, even though buying a car online felt a bit strange at first, the process ended up going smoothly. Tammy is a true asset to our team, and we’re so happy she was able to guide you through every step and provide the patience you needed. If you ever need assistance again, we’re here to help!

January 16, 2025

Phone rep, Chase, did well and was professional, cordial, patient and friendly. I had moments of frustration with the process but Chase kept patient with a good attitude. Disappointed I completed the appli More

by mmshining42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase and another afterwards
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your feedback! We’re so glad to hear that Chase was professional, cordial, patient, and friendly throughout the process. We understand your frustration, and we truly appreciate your patience. While we strive to keep things moving quickly, sometimes high volume sales can cause delays in updates. We’re grateful for your understanding, and we’re here to assist you with any future needs.

January 16, 2025

great experience so far. leisha has been super helpful and responsive. she got us through the initial steps of our purchase in record time. love her energy. More

by alley
Recommend Dealer
Yes
Employees Worked With
leisha salcedo
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience! We're so glad to hear that Leisha has been super helpful and responsive, guiding you through the initial steps of your purchase quickly. Her energy and dedication truly make a difference, and we're thrilled to know you’ve enjoyed working with her. If you need anything else, we're here to help! Thank you for choosing Driveway!

January 16, 2025

Very kind and accommodating agents, they really are understanding and do their best to get you into your dream car More

by marc.galuzo11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your kind words, Marc! We're so glad to hear that our team was kind, accommodating, and worked hard to help you get into your dream car. Providing excellent customer service is our top priority, and we’re thrilled to know you had such a positive experience.

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