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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,250 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,250 reviews

March 31, 2025

Purchasing a car can be a significant emotional and financial investment, and entrusting that process to Driveways has proven to be an extremely regrettable decision for far too many. Customers have re More

by carlzpierre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas
Apr 03, 2025 -

Driveway - Online Convenience Delivered responded

Hello Carlz, Thank you for sharing your feedback. We sincerely regret that your experience has been less than satisfactory. After reviewing your case, we noted that you received your vehicle in September, and we were contacted in March regarding new issues. We also discovered that an additional 10,000 miles had been added to the vehicle since its purchase. While we understand your concerns, we must clarify that there is no warranty on the vehicle, and we previously addressed a battery issue as a goodwill gesture. We did apologize for the inconvenience caused and discussed your concerns directly, but as mentioned, we were unable to come to a resolution regarding repairs. We value transparency and always aim to provide clear communication. We regret that we couldn’t meet your expectations, but please be assured that we take all feedback seriously in our ongoing efforts to improve our services. If you would like further assistance or have additional questions, feel free to contact our Customer Care team directly. We appreciate your feedback and hope for a better resolution moving forward.

March 30, 2025

Bought a 2020 Corolla through Driveway, was told it passed inspections without issues and had no cosmetic damage. It was delivered to me with a headlight out, a leaking suspension, no temp registration More

by eyegotskrewed
Recommend Dealer
No
Employees Worked With
Lizbeth, Daniel, Parker
Apr 03, 2025 -

Driveway - Online Convenience Delivered responded

Daniel, we sincerely regret the challenges you faced throughout this process and appreciate you taking the time to share your experience. We understand how frustrating it was to have to follow up multiple times for resolution, and we apologize that our communication did not meet your expectations. We recognize your disappointment regarding the suspension not being covered and the condition of the vehicle upon arrival. While we addressed the headlight issue, we acknowledge that this did not fully resolve your concerns. Please know that your feedback has been taken seriously, and we are continuously working to improve our processes to provide a better experience for our customers. As we have already been in contact with you, we appreciate your patience and the opportunity to assist. However, if there is anything further we can do, please do not hesitate to reach out. Thank you for bringing this to our attention.

March 29, 2025

Everything was easy to understand and clear. The agent helped me every step of the way. More

by Sgriggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Perez
Apr 01, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your feedback! We're so glad to hear that the process was clear and easy to understand and that our agent was there to assist you every step of the way. We appreciate your support and are here if you ever need anything in the future!

March 28, 2025

Communication has been great so far still in the beginning stages and I hope the process will remain smooth. More

by Aundriell spears
Recommend Dealer
Yes
Employees Worked With
Leisha
Apr 01, 2025 -

Driveway - Online Convenience Delivered responded

Hi Aundriell, Thank you for your feedback! We're glad to hear that communication has been great so far. We’re here to ensure a smooth process from start to finish, and we appreciate the opportunity to assist you. If you ever have any questions, don’t hesitate to reach out!

March 28, 2025

Litasha, a customer service advisor is amazing! She was patient and understanding. Explained everything to me thoroughly. I will definitely be recommending driveway to others. More

by Lsm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Litasha
Apr 01, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your wonderful review! We're so happy to hear that Litasha provided patient and thorough support throughout your experience. We truly appreciate your recommendation and are glad we could assist you! If you ever need anything in the future, we’re here to help. 🚗✨

March 28, 2025

Very convenient and great customer service and consistency I would recommend to a someone else More

by Krodriguez232
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alicia Salcedo
Apr 01, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your kind words! We're glad to hear you found the process convenient and that our team provided great customer service. We truly appreciate your recommendation and look forward to assisting you again in the future!

March 28, 2025

Wonderful communication. Very nice and accommodating. Stright forward and no hassle. Would definitely work with them again. More

by anthonysrt64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot
March 27, 2025

Megan and Lilly were the best! Super attentive and helped answer all my questions in a better than timely fashion. Rather than waiting for a driveway delivery They helped m More

by Donnaclark264212
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lily, Megan
Mar 31, 2025 -

Driveway - Online Convenience Delivered responded

Hi Donna, Thank you for your kind words! We're so glad to hear that Megan and Lilly provided such attentive and timely support. It’s great that they could help you coordinate a dealership pickup to make the process even smoother. We appreciate your feedback and hope you enjoy your new vehicle!

March 27, 2025

Daniel did an awesome job of getting my vehicle returned since it didn’t work out. I appreciated that he made sure all the details were handled. More

by 5girlsfish25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Mar 31, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your 5-star review! We're glad to hear that Daniel provided excellent support in handling your vehicle return. We know that sometimes things don’t work out as planned, and we appreciate the opportunity to assist you through the process. If you ever need anything in the future, we’d be happy to help!

March 27, 2025

Amanda Was Very Nice , Understanding , And Help Me To Fullest Extent Whenever It Was Needed Most More

by Tyron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 31, 2025 -

Driveway - Online Convenience Delivered responded

Hi Tyron, Thank you for your great review! We're so happy to hear that Amanda was kind, understanding, and went above and beyond to assist you. Customer service is our top priority, and we’re glad she made your experience a positive one.

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