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Driveway - Online Convenience Delivered

Portland, OR

4.2
1,008 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,008 reviews

December 04, 2024

I sold my vehicle on driveway. It was literally just picked up today. Within minutes of sending a photo of my car on the truck, the money (funds after they pay off lien) was in my More

by Eleven7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayleen, rahlina
Dec 05, 2024 -

Driveway - Online Convenience Delivered responded

Thank you so much for your wonderful review! We're thrilled to hear that the process went smoothly for you and that our team was able to assist with every step. It's great to know that you received quick payment and that we were able to offer you a better price than our competitors. We truly appreciate your recommendation and are so happy we could make selling your vehicle easy and convenient. If you ever need anything in the future, don’t hesitate to reach out!

December 03, 2024

Overall excellent experience from start to finish and with delivery to my home. Highly recommend! More

by heatherdwebster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan, Jennifer, Jack, Scott, Cheyenne, hope that's everyone
Dec 05, 2024 -

Driveway - Online Convenience Delivered responded

Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us from start to finish, including the delivery to your home. Your recommendation means a lot to us, and we truly appreciate your feedback.

November 27, 2024

I'm leaving this 5-star review because of the customer service I received from Lidia in the Post-Delivery Customer Satisfaction department. Without her, it would probably be a much lower review. Lidia was More

by dougca88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lidia in the Post-Delivery Customer Satisfaction dept
Nov 28, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for taking the time to write about your experience with our Driveway team. While we regret to see there appears to have been some bumps in the road, we are grateful our team member, Lidia, was able to provide a level of service that allowed for you to feel better about your overall experience. We appreciate your business and will be sure to share your kind words with Lidia!

November 26, 2024

With Driveway, I got a good price for my vehicle. The vehicle inspection app was easy-to-use and maintained the quoted value of my offer. The payment was made almost instantly after my vehicle was pi More

by SpokaneDan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
None
Nov 26, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience! We’re thrilled to hear that you received a great price for your vehicle and found the inspection app user-friendly. It’s fantastic that the process went smoothly and that payment was made so quickly after pickup. Your satisfaction is our top priority, and we’re so glad everything worked out perfectly. Thank you for choosing Driveway, and we’d love to assist you again in the future! 🚗💨

November 26, 2024

My first time buying a car from Driveway. I had bought car from CarMax and Carvana. But by buying from Driveway is the most satisfactory purchase. The buying process was smooth. I received my More

by roberco30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lidia Martinez
Nov 26, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for your thoughtful review, Robert! It’s wonderful to hear that Driveway provided your most satisfactory car-buying experience yet. We’re so proud of Lidia for going above and beyond to ensure your happiness—she’s truly a star, and we’re lucky to have her on our team! We’re also glad we could help resolve the issue with your radiator fan and make things right. Your satisfaction is our top priority, and we’re thrilled to know you’re a happy camper! Thank you for trusting Driveway, and we look forward to serving you again in the future. 🚘✨

November 23, 2024

Terribly concerning purchase process, too many people involved. ( 2sales persons, 1 sales manager, 3 dispatch personnel, contract specialists,.,,) very confusing ; not one person explained the complete p More

by Cliffview750
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Too many to list, no full names were given
Nov 25, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience with us. We’re sorry to hear that our purchasing process left you feeling confused and concerned. We sincerely apologize for not providing a clearer explanation of the process from start to finish. We also regret that our financial communication methods caused doubt. Ensuring trust and transparency with our customers is a top priority, and your feedback will help us address these concerns internally to prevent similar experiences in the future. Unfortunately we are unable to identify you based on your username. Please provide any of the following contact information that belongs to the purchaser listed on the buyer's proposal: an order or vehicle VIN number, full first and last name, primary phone number, or email address. Once received, a support request will be created with this review uploaded for team reference while resolution takes place. We truly value your input and the opportunity to improve.

November 22, 2024

Overall Driveway's process is transparent and smooth. There were some misses overall but my contact Jake listened to and rectified all of my concerns. Big thanks to him for his helping to make this a smo More

by Shawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake, don't remember the others
Nov 22, 2024 -

Driveway - Online Convenience Delivered responded

Hi Shawn, Thank you so much for sharing your positive feedback! We’re thrilled to hear that, despite a few bumps along the way, the process was overall smooth for you. It's great to know that Jake was able to listen to your concerns and help resolve them, ensuring a better experience for you. Thanks again for choosing Driveway, and we hope you enjoy your new vehicle!

November 21, 2024

Rachel Trimmell was absolutely amazing! ! This is my first time purchasing a car so I was more nervous than I wanted to admit but she made the entire process seamless and completely stress f More

by Amalia Houston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Trimmell
Nov 21, 2024 -

Driveway - Online Convenience Delivered responded

Hi Amalia, Thank you so much for sharing your experience! We’re so glad to hear that Rachel made your first car purchase seamless and stress-free. She’s truly dedicated to providing excellent service, and it’s wonderful to know she was able to guide you through the process with ease. Congratulations on your new vehicle, and thank you for the kind words! If you ever need assistance again in the future, we’re here to help. Thank you for choosing Driveway!

November 20, 2024

The process of selling the car was so easy thank you driveway. Everyone was so polite and they answer all the questions I had . I would recommend Driveway to my friends and family . Thank you again . More

by America Romero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayleen,Matt
Nov 20, 2024 -

Driveway - Online Convenience Delivered responded

We're delighted to hear that your car-selling experience was smooth and enjoyable with Driveway. Thank you for recommending us to your friends and family!

November 20, 2024

Monica was absolutely AMAZING! Thank you for your patience, kindness and respect, while I’m going through the loss of my Grandmother. You have been so compassionate and understandi More

by Statontamika85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica
Nov 20, 2024 -

Driveway - Online Convenience Delivered responded

We're truly grateful for your kind words about Monica and the compassionate service you received at Driveway. It's heartwarming to know she could provide support during such a difficult time. Thank you for sharing this with us, and take care!

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