Driveway - Online Convenience Delivered

Rachel was great and kept in touch every step of the way. She also helped me tweak the loan proposal to match my down payment at the time. I had everything sent in two days with her help. She was professiona She also helped me tweak the loan proposal to match my down payment at the time. I had everything sent in two days with her help. She was professional and courteous throughout the entire process. More

Driveway…you have an absolute TREASURE and gift on your team! Lidia in the post-delivery customer satisfaction dept. was an absolutely phenomenal partner to help me quickly get a matter resolved that has l team! Lidia in the post-delivery customer satisfaction dept. was an absolutely phenomenal partner to help me quickly get a matter resolved that has lingered for 2 months. As soon as she came on the line, my frustration and concerns immediately dissipated. She listened intently, asked great questions for clarity, and within minutes had the exact information I needed. Today, I know we often question if great customer service and client care is still a “thing.” I can say, it most certainly is. Lidia…thank you thank you thank you!!! Driveway…she is amazing and reflects the best of what this company has to offer. More

Very good communication, very satisfied with the vehicle, only problem was the delay but other than that everything was good. only problem was the delay but other than that everything was good. More

Very helpful well done everything was quick far as in paperwork haven’t received car yet paperwork haven’t received car yet More

To say I was very skeptical about this process. ..particularly since I hadn't heard much about them (Driveway/Lithia)...is putting it mildly. After I selected a vehicle from the Driveway site and th ..particularly since I hadn't heard much about them (Driveway/Lithia)...is putting it mildly. After I selected a vehicle from the Driveway site and then went to the bank to make the wire transfer, all the management got involved and warned me about be scammed. I showed them the site, told them that I was being kept informed throughout the entire process, etc. and they finally processed the transfer. By that point, they were all amazed and wanted to see the vehicle the next time I had banking to do. At no point in the process was I concerned. Yes, the vehicle I was purchasing was coming from Arizona to Connecticut but having just totaled my car and suffering with two broken vertebrae in my back, the last thing I wanted to do was schlep around used car lots. I have to stay that the entire process from beginning to end was seamless. All my friends thought I got a fantastic deal and were amazed that this was all done online. Everyone I spoke to was exceptionally knowlegable about every phase of the process especially Kasandra Franell, Heather Nicholson & Melissa Ferreira. And being a single woman (if you can't tell why I am not fond of most used car salesmen), all three made me feel like I was in the best of hands. While I hope this car will last me a long time, I have no hesitation whatsoever in recommending Driveway and Lithia. A top drawer company with top-notch talent. This is clearly the way to go. Off to the bank now to show off my new wheels! More

Communicated well, very nice people, information was clear, so I knew what to expect. Thank you! clear, so I knew what to expect. Thank you! More

Amanda was knowledgeable, helpful and very courteous on the call. She put my mind at ease as she answered all my questions. the call. She put my mind at ease as she answered all my questions. More

Whole transaction if selling my truck took about 10 days total. Everyone I worked with were top notch h and kept me informed the whole way through. Couldn’t believe that when they picked up my truck the pay total. Everyone I worked with were top notch h and kept me informed the whole way through. Couldn’t believe that when they picked up my truck the payment deposited into my bank account in 5 minutes! More

Was easy and all online. Fast and friendly . Had everything done within about 10 days! Fast and friendly . Had everything done within about 10 days! More

I was hesitant at first about purchasing a car online but everyone at driveway was helpful and made it a great experience! Rayniechea was also very supportive and helpful throughout my process everyone at driveway was helpful and made it a great experience! Rayniechea was also very supportive and helpful throughout my process More