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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,243 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,243 reviews

December 24, 2024

Easiest car purchase ever. I worked with Edward and Cheyenne. They were both readily available at all times and incredibly helpful. Highly recommended buying through Driveway. More

by Taryn.merithar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheyenne, Edward
Dec 24, 2024 -

Driveway - Online Convenience Delivered responded

Thank you, Taryn, for your fantastic feedback! We’re thrilled to hear that this was the easiest car purchase ever for you. Edward and Cheyenne will be so pleased to know their availability and helpfulness made such a positive impact. We truly appreciate your recommendation and are so glad we could make your car-buying experience smooth and enjoyable. If there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new ride!

December 24, 2024

Very helpful from start to finish. Vehicle was represented correctly. Can’t wait to get it on the road. More

by Safetybyrd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Too may to name
Dec 24, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for your feedback! We’re so glad to hear that your experience was smooth and helpful from start to finish, and that the vehicle met your expectations. We’re just as excited for you to get it on the road and start enjoying it! If there’s anything else we can assist you with, don’t hesitate to reach out. Wishing you many happy miles ahead!

December 23, 2024

Driveway was very easy and quick with buying a vehicle. Cheyenne was very nice and helpful with any questions I had. Highly recommend using Driveway to purchase a vehicle. More

by Alec Westbrook
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cheyenne, Oliver, Jacklyn, Robert
Dec 24, 2024 -

Driveway - Online Convenience Delivered responded

Thank you, Alec, for sharing your experience! We're delighted to hear that purchasing a vehicle with Driveway was easy and quick. It's wonderful to know that Cheyenne provided you with great support and answered all your questions along the way. We truly appreciate your recommendation and are so glad we could help make your car-buying experience a positive one. If you ever need assistance in the future, we’re here to help. Enjoy your new vehicle!

December 23, 2024

Rachel is so wonderful and helpful! She is helping me at the beginning stages of the process, and I couldn’t be happier! Can’t wait to finalize everything soon! More

by Alberto
Recommend Dealer
Yes
Employees Worked With
Rachel
Dec 24, 2024 -

Driveway - Online Convenience Delivered responded

Thank you, Alberto, for your kind words! We're thrilled to hear that Rachel has been wonderful and helpful during the beginning stages of your process. She truly strives to make every step smooth and enjoyable for our customers. We’re just as excited as you are to help finalize everything soon! If there’s anything you need in the meantime, don’t hesitate to reach out. Thank you for choosing us—we’re here to ensure your experience stays just as great throughout the entire process!

December 22, 2024

The process was smooth and quick. Highly Recommend! So much easier than going to a dealership and dealing with all the stress and pressure that brings! More

by surjohnson
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David
Dec 23, 2024 -

Driveway - Online Convenience Delivered responded

We're delighted to hear that you found the process smooth and stress-free with Driveway! Thank you for recommending us!

December 22, 2024

I financed my car with Driveway. I decided to sell to them to make the transaction easier. When I put in my car's details to get an offer, I was conservative and estimated that my ca More

by bngate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David, Justin, Ola, Hannah
Dec 24, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand your frustration regarding the offer and communication process. Our goal is to provide transparency during the virtual inspection process, and we regret if we didn’t clearly explain how the condition of your vehicle impacted your offer. We also appreciate your feedback about working with multiple employees. While our intention is to provide timely assistance, we understand how this may have been inconvenient for you. We’re continuously working to streamline our communication process. To investigate your case further, could you please provide your first and last name, email address, or the phone number associated with your transaction since we are unable to identify you based off the username used with this review. Once provided, our team will look into this in more detail and work toward addressing your concerns. We value your input and hope to have the opportunity to provide you with a better experience in the future.

December 21, 2024

Good experience with selling car. Picked up car from my house. They took the car only after the funds were transferred in my bank. Paperwork went smoothly as well. More

by Swapnil
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Shirley, Allen, Tiffany
Dec 23, 2024 -

Driveway - Online Convenience Delivered responded

We're delighted to hear that your car selling experience with Driveway was smooth and convenient. Thanks for sharing your positive feedback!

December 21, 2024

This transaction is turning out to be a mistake. Normally, I will not do a review but I feel it’s necessary with this. Let me say, Arianna was great, went above and beyond when she could, even in th More

by mridgell81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arianna, Pricilla etc
Dec 24, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges and frustrations you’ve encountered during this process. While we’re glad to hear that Arianna provided excellent service, it’s clear that we fell short in other areas, and we regret the inconvenience this has caused. To better assist you and address your concerns, we need to locate your transaction details. Could you please provide your full name, email address, or the phone number associated with your account? This will allow us to create a support ticket and investigate your case thoroughly. We truly value your feedback and want to make this right. Please don’t hesitate to reach out so we can work toward a resolution together.

Jan 01, 2025 -

mridgell81 responded

I must say, the dealership cleaned up this issue very well! Although, the initial interaction was rough, once the team really started working on fixing the issues it ended up working out really well. They even refunded me for the month of insurance that I paid, basically covering my daughter’s car for a month. They diagnosed the issue, came up with a plan and executed then followed up, it doesn’t get much better than that. I give this team 5 stars easily, this team responds very well! Thank you!!!

December 20, 2024

So easy! An absolutely PERFECT transaction!! From the time I identified my car, it was delivered in 7 days from Virginia to our driveway in Tennessee. (I w More

by Nikki
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Dec 20, 2024 -

Driveway - Online Convenience Delivered responded

Hi Nikki, Thank you for sharing your experience! We're delighted to hear that your transaction was so smooth and even quicker than expected. Our team works hard to provide top-notch communication and transparency, and we're thrilled to know it made your car-buying journey seamless. Enjoy your new car—it sounds like the perfect fit! If there's anything else we can do for you, please don't hesitate to reach out. Thank you for recommending Driveway to others; we truly appreciate it! 🚗💙

December 20, 2024

Derick and Cheyenne were very helpful and it was a smooth operation.I highly recommend them to everyone. More

by alsaz007
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derick,Cheyenne
Dec 20, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for your wonderful review! We're so glad to hear that Derick and Cheyenne provided such helpful service and made the process smooth for you. We’ll be sure to share your kind words with them—they’ll be thrilled to know they made a positive impact. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

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