Driveway - Online Convenience Delivered

Resposive, good customer service. Will purchase next vehicle through this company. The team was great and i had a good time working with them Will purchase next vehicle through this company. The team was great and i had a good time working with them More

This review is about Amanda as well as the team. I was very unsure about online vehicle shopping and due to my job I was not able to travel as i had in the past so i was doing a lot of research and I was very unsure about online vehicle shopping and due to my job I was not able to travel as i had in the past so i was doing a lot of research and came across Driveway. Amanda made sure no matter the situation I called about was taken care of quickly and professionally. If not for Amanda' s understanding and patience I probably would not have continued throughout to getting a 2024 Kia GT. More

Let me start by saying Lidia made this a 5 star ending. She was phenomenal in helping me understand the DMV process and what needed to be done to remedy the issue I was having. 3 stars overall due to my ex She was phenomenal in helping me understand the DMV process and what needed to be done to remedy the issue I was having. 3 stars overall due to my experience prior to her assistance. Hard to get any of the 6 individuals during the buying/contract process to respond to me for help. Driveway requires a VIN verification document to be notarized before shipping the vehicle. Illogical as the notary needs to physically inspect the vehicle before signing that document. Creating a “run in circles” process. Hopeful to get my registration soon as it’s been 35 days since I’ve had the vehicle without the registration or plate. More

It was definitely a process. I worked with a gentleman named Nas who made sure I was happy.! I was not initially super happy with the car I received, and he really advocated for I worked with a gentleman named Nas who made sure I was happy.! I was not initially super happy with the car I received, and he really advocated for me to make sure that the transaction was fair along with his supervisor Parker. Although it was not their fault when I first received the vehicle within driving 1 mile, my tires blew out because they were dry rotted and the initial customer support representative. I spoke with from Driveway named Cheryl essentially told me I was on my own that wasn’t their issue and I had to pay for a tow because the car did not come with a key to get the lug nut off, then I had to pay for someone to break the lug nut and come to me to replace the tire. So it was a really bad experience at first and Nas and Parker really saved the day and making sure that I was treated right and things were taken care of. If you decide to go with this company, I would absolutely ask to work with Nas. I definitely felt like he was dialectical and understood. How upset I was I had not even driven this car one mile before I had a tire blow out and then to be told no one was gonna help me from the company by The original customer service rep, Cheryl at driveway. I’m glad I had the money to pay for a tow because it was late at night and I was stranded in the middle of nowhere but not close enough to my house to go home and then because it was so late I couldn’t tow my car to a tire shop And had to pay a extra fee to have someone come to me to replace the tire so I didn’t pay a second tow fee. I was furious and when I called the customer service line back and reached to Nas. He really worked to make sure that the situation was rectified and a couple other issues I had. I’m glad I made this purchase and he worked to smooth things out really nice. Update I had the customer service Representative reach out and really worked out a couple other kinks with me after I posted my review and I’m super happy with how we landed at the end of all the paperwork and with my vehicle. It was a pleasure. I understand things can go wrong and they really made efforts to fix everything they could and I’m glad that I gave them the opportunity to do so my review has went from a 3.5 to a five star review because of this. More

Arianna was the first person we spoke to at driveway! She was super kind and easy to talk to and helped us with the process every step of the way! She was able to help answer any questions we had as this She was super kind and easy to talk to and helped us with the process every step of the way! She was able to help answer any questions we had as this was the first time I have ever bought a car! More

This was my first experience with purchasing a vehicle online and it was surprisingly easy. Even though I began the buying process during Christmas week the employees were very reliable and expertly handl online and it was surprisingly easy. Even though I began the buying process during Christmas week the employees were very reliable and expertly handled the buying process and my questions. The holidays caused some delays with paperwork and shipping but they were consistently on top of it and kept me up to date and informed through the entire process. Very courteous and knowledgeable staff. I'd strongly recommend them as a first time buyer. More

Everyone was very efficient and courteous. They were able to answer all my questions and were quick to respond. It was all a very pleasant experience- exactly what I needed after having to car They were able to answer all my questions and were quick to respond. It was all a very pleasant experience- exactly what I needed after having to car shop because of an accident that left my old car totaled.!! More

I am in the beginning stages of my purchase, and Rachel has been the BEST associate. She has been with me every step of the way. Any questions that I have, she’s made herself available for. I just got to t has been the BEST associate. She has been with me every step of the way. Any questions that I have, she’s made herself available for. I just got to the paperwork portion of the transaction and am thankful for her!! More

This is my first time purchasing a newer vehicle. The process has been straight forward and simple The process has been straight forward and simple More

Sold my car to them and so far everything has been great they sent me the positive i had on the car and came to pick up my vehicle from my house . Everyone was very helpful and communication was there as we they sent me the positive i had on the car and came to pick up my vehicle from my house . Everyone was very helpful and communication was there as well . Just waiting on them to pay of my vehicle off but other than that its good to go ! More