Driveway - Online Convenience Delivered

Driveway was the best! Process was so easy and smooth! My car got delivered 2 days, right after I had my papers notarized! It was so fast and once I realized I didn’t have Process was so easy and smooth! My car got delivered 2 days, right after I had my papers notarized! It was so fast and once I realized I didn’t have a paper tag with my car, I called and in a few hours they got it emailed me to me! They made sure I found the perfect car with the perfect down payment and monthly payments! More

The buying process needs some work . .. Had to try buying 3 vehicles before finding one that was finally actually available. They have tons of vehicles listed as available, but you have .. Had to try buying 3 vehicles before finding one that was finally actually available. They have tons of vehicles listed as available, but you have to put a credit application in, verify all of your I fo and identity, then put a deposit down - all for them to "verify" a vehicle is actually available at the dealer for sale... and after you jump through all the hoops you might still find out "oops that vehicle isnt available it was sold already". My next complaint is their delivery process leaves A LOT to be desired - during the buying process they simply that after you buy the shipping department will contact you to "arrange " a delivery time and day... what they actually mean is they will find a delivery driver, who will pick it up in 2-5 days, and at that point they will tell you your car is scheduled for delivery by X day and the driver will call you when they are almost there to deliver... You as the customer have exactly ZERO choice on what time or even what day It will be delivered. In my case I was told it would be delivered tuesday - and on monday while I was at work i got a call from the driver saying he was 15 mins away! The driver was courteous and worked with me at that time with a little flexibility as I was at work 40mins away from the delivery location (which you have to be present to sign for). Vehicle was overall as described - Although not too happy with my purchase - bought a 2018 truck for $26k after tax and shipping ... can tell it has recently had a brake job with cheap parts store parts, brakes are squeaky since being dropped off, engine has a slight rattle , has some sort of sticky overspray/mist/tar or something on the windshield causing the wipers to chatter(that did not wash off at the carwash) AND needs an alignment (steering wheel isnt centered, and pulls to one side) ... not sure if I even want to keep this vehicle since I expected a little more spending $26k. Whole process is a little bit of a circus even though everyone I dealt with was courteous . The downside is if I return the vehicle within their 7 day return period I'm out $1200 for the shipping. So leaves me stuck with a newly dealer purchased vehicle that needs repairs still - or I get to lose money returning it. Feels kinda like a lose/lose situation. If I would have known all of this ahead of time I probably would not have bought it at all and just bought a local dealer vehicle I could inspect and drive ahead of time... More

I was very happy to see it very well online I recommend this online sale to everyone this online sale to everyone More

These people are absolutely amazing! !!! Every dealer around me ran my credit through the ground (over 20) banks. Just to all say I needed a down payment of $6,000 or more! See, I was dri !!! Every dealer around me ran my credit through the ground (over 20) banks. Just to all say I needed a down payment of $6,000 or more! See, I was driving an 09 Suzuki sx4 & unfortunately got done wrong & had to give it away. After, I drive rental cars for a month straight while in contact with different dealerships & I started to give up. I then found driveway! The best absolutely THE BEST company ever invented! They were able to get me approve instantly for under $1500 down!!!! You guys my credit was not the best!!! The vehicle I got delivered way sooner than expected & it’s absolutely flawless. I will use their service until I die. No lie! DIANE , KIM , NOEMI & eveyone else ! I owe you my life! From the bottom of my heart thank you & I LOVE YOU guys!! More

Very convenient! Got my car within 3 days and didn’t have to deal with the stress of going to dealer Got my car within 3 days and didn’t have to deal with the stress of going to dealer More

Driveway offered me more for my trade than I could get by trading through the dealership. The process was easy and they were there to walk me through the process step by step. I highly recommend using them. trading through the dealership. The process was easy and they were there to walk me through the process step by step. I highly recommend using them. More

I had a great experience selling my vehicle through Driveway. I dealt with Raz, Henry, and Joel. All were very professional & personal especially Joel who went out of his way to make me feel at ease wi Driveway. I dealt with Raz, Henry, and Joel. All were very professional & personal especially Joel who went out of his way to make me feel at ease with the unknowns of selling a vehicle online. Best of all, they offered me $2000 more than Carvana, Auto Lenders, & even a few dealers that I physically visited near me. Great job Driveway! More

Bought a car through their online affiliate "Driveway". Provided a deposit, allowed them to obtain financing, and was waiting for a delivery phone call. Instead of a delivery phone call I received a call t Provided a deposit, allowed them to obtain financing, and was waiting for a delivery phone call. Instead of a delivery phone call I received a call that the van sold earlier in the day. How does it sell after I secured the vehicle? Instead I was offered a "deal" on a van with less features, 6,000 more miles and ONLY $3000 more. What a bait and switch. I'm glad I had 6 inquired on my credit, money tied up, frustration, and no van. Heck of a streamlined operation for a company with 350 plus dealerships. More

My transaction took about 3 months to complete and would’ve been beyond stressful if not for the staff. Tony, Yami, Darren, and Weeda were absolutely phenomenal. They all struck a great balance betwee would’ve been beyond stressful if not for the staff. Tony, Yami, Darren, and Weeda were absolutely phenomenal. They all struck a great balance between professionalism and friendliness. Tony and Yami were the most prompt over-the-phone people I think I’ve ever done business with. Weeda Rasul, the Contract Analyst, gave clear and concise directions while also making herself available throughout the day to get things taken care of quickly. When a major hiccup came up during the delivery process, Darren was patient and able to deliver ahead of schedule. I can’t speak highly enough of these folks. They are ultimately what made my experience with Driveway a five-star one. It makes sense that buying a vehicle online is not a simple as dealerships would like to make it seem; there’s a lot of paperwork to do and I think it’d be unfair to hold any of that normal process against Driveway. I would warn any prospective buyer to be prepared for a long-winded buying process. Again, the staff are top-notch and will guide you every step of the way, but you will have lots of paperwork gathering and errands to run before you get your vehicle. Knowing that Driveway was a part of Litha Motors and that they had a solid return policy really made me feel comfortable that I wasn’t going to get ripped off. I’m inherently opposed to buying a car without having seen or tested it in person, and Driveway’s return policy set me at ease. I suppose that I technically did have to buy the vehicle before it was delivered to me, but the fact that I could return the vehicle for any reason within the allowed time/mileage was what ultimately convinced me to use the site. The vehicle that was delivered was more or less what I expected. I took it to a local mechanic to have it looked at as well and was informed that everything looked good-to-go. After having driven it around the country for the past month, I’m glad to report that Driveway sold me a working, used vehicle. I think few people enjoy going to dealerships. I certainly don’t. I think having Driveway as a legitimate option makes me very likely to use them again in the future…so long as Tony, Yami, Weeda, and Darren are still around. More

They were very honest and efficient in our transaction. Great use of pda technology. Paperless transaction…almost Great use of pda technology. Paperless transaction…almost More