Driveway - Online Convenience Delivered

So This Is My First Time Purchasing A Car Online Through A Website! I Was A Little Skeptical At First Because We Were In Desperate Need For A Second Vehicle && I Did Not Want To Waste Money! So I Read Some A Website! I Was A Little Skeptical At First Because We Were In Desperate Need For A Second Vehicle && I Did Not Want To Waste Money! So I Read Some Review && That Made My Decision No Easier Because I Was Reading Some Of The Issues They Were Having && I Was A Nervous Wreck Throughout The Entire Process! I Finally Took A Chance && Found A Toyota Highlander That I Loved! I Put In My Request On The Website For The Vehicle && The First Person To Contact Me Was Rayne! She Was Great Talking To! She Got The Vehicle Financed For Me Within My Price Range && The Process && Payments Were Effortless Processing. I Also Spoke With Her Supervisor Who Assisted Her With Getting All The Paperwork Sent Over To Me! The Only Thing I Did Not Receive Was Real Time Photos Of The Truck Before I Received It! Once Everything Was Processed With Securing The Truck, I Worked With Wally And Ken Myers To Get Final Paperwork Sent Out To Me To Have It Signed Notarized And Sent Back! Got All Of That Done And So Far I’m Only Three Days In And I’ve Fully Secured The Vehicle! YAYYY! Okay Now As I Am Working With Ken To Get Transport Situated, It’s The New Year Weekend So I Am Not Expecting The Delivery Right Now Due To Transport Is Through An Individual Contractor And They Make Take Off For The Holiday! Thats Fine! By Tuesday, I Havent Heard Anything Regarding An ETA. It Was Outside Of Ken’s Office Hours So I Called Driveway And Megan Gave Me An ETA Of January 4! Okay! Great! I’ll Be Off From My Second Job That Day So If It Gets Delivered That Evening I Will Be Home! Okay, I Received Text Messages And Phone Calls While At Work Around Almost 7 On January 3 From The Transport Driver Saying He Was Two Hours Away! That Was No Problem! I Get Off From My Second Job At 9pm So That Gave Me Time To Get Off And Make It Home! So I Get Home And I Havent Heard Anything More So I Start Doing My Nightly Routine! I Receive A Message Around 8 Something That Evening Saying He Had A Flat And He Would Be Delayed Another Two Hours And Woundnt Make It Until Around 11/11:30pm! Okay! Now I Am Getting A Little Agitated! But I Agreed To Wait! So 11:30 Comes And I Still Have Not Heard Anything! So I Sent A Message And He Texted And Said He Is Having Truck Problems And Wont Make It! So Now I Am Upset Because I Could Be Asleep! I Was Okay With Him Showing Up On The 4th To Begin With! I Explained I Had To Work At 7 The Next Morning! He Said He Would Try To Make It Before 7! So 7am January The 4th Is Here And I Still Have Not Heard From The Driver! So I Send A Text! No Reply! So I Receive A Call Around 9:30 From The Transport Company Saying The Driver Is Still Having Problems With His Truck And He’ll Contact Me When He Is An Hour Away! Okay! I Go On With My Day! As It Nears My Lunch Break I Start Receiving Calls && Messages! I Can’t Answer Because I Am At Work In the Middle Of A Call! So He Is Now Outside With The Vehicle! && I Cant Go Out For Another 15/20 Minutes! So I’m Finally Able To Go Out To Get The Vehicle! I Realized The Top Luggage Rack Is Missing A Piece On The Rear Passenger Side! I Reached Out To Ken And He Sent A Request In For Someone To Reach Out To Me Regarding Getting The Replacement Part Sent Out! Jake From The Customer Resolution Team Reached Out To Me && Requested Pics! I Sent The Pics And He Got The Replacement Sent Out ASAP And Provided Me With A Tracking Number! The Replacement Was Suppose To Arrive Today Through UPS! But It May Be Some Delays Due To Inclement Weather! So I May Receive It Tomorrow! Overall! Working With Driveway Was Amazing! But The Independent Contractor Chosen Was A No For Me! Which Is Why This Rating Isn’t 5 Stars! More

Awesome. Customer service very polite and detailed about how the process would work Kept me informed frequently. Very attentive Highly recommend driveway Customer service very polite and detailed about how the process would work Kept me informed frequently. Very attentive Highly recommend driveway More

Fast and easy experience! Nice and helpful representatives. Answered all my questions and concerns via text which is very convenient for a mom to a young toddler. Totally reco Nice and helpful representatives. Answered all my questions and concerns via text which is very convenient for a mom to a young toddler. Totally recommend! More

I tried this new online company for my new car. It was easy and convenient. They texted me every step of the way to inform me on everything. I definitely recommend them to anyone. It was easy and convenient. They texted me every step of the way to inform me on everything. I definitely recommend them to anyone. More

Thank you driveway excellent customer service my experience with driveway was great excellent customer service. experience with driveway was great excellent customer service. More

Very professional,prompt and courteous. Jamilla and Dana were especially exceptional. I highly recommend them to anyone wanting to sell their vehicle. Jamilla and Dana were especially exceptional. I highly recommend them to anyone wanting to sell their vehicle. More

It was a awesome experience everyone I talked to was very professional and everything they said happened professional and everything they said happened More

Easy and reliable processing. Fair prices And immediate payment. They’re available to answer questions at any point and help when needed Fair prices And immediate payment. They’re available to answer questions at any point and help when needed More

Driveway was spot on in the delivery and explanation of use of the vehicle. The delivery driver was very friendly and knowledgeable. Thank you for a job well done. use of the vehicle. The delivery driver was very friendly and knowledgeable. Thank you for a job well done. More

Easy way to sell your car online. Company is very communicative and process is simple and to the point. Will use them in the future. Company is very communicative and process is simple and to the point. Will use them in the future. More