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Driveway - Online Convenience Delivered

Portland, OR

4.2
1,015 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,015 reviews

August 29, 2024

A HUGH Thank you to LIdia CSR agent with Driveway. I like to add the title partner for those who step up and take care of customers like she did for me. Thanks again. Lidia. J. Martin More

by Ms Freedom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lidia(CSR)
Aug 30, 2024 -

Driveway - Online Convenience Delivered responded

Hi there, Thank you for your wonderful feedback! We’re thrilled to hear that Lidia provided you with exceptional service and that you appreciated her efforts. We agree that those who go above and beyond truly deserve recognition. We’ll make sure to pass along your thanks to Lidia and let her know how much her support meant to you. If you need any further assistance or have additional questions, please don’t hesitate to reach out.

August 25, 2024

I called to ask a question regarding my purchase and I had the pleasure of talking to Patrik. He assured me he would look into my inquiry and take care of issue. He did exactly that and contacted me to le More

by Dawgpound
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrik
Aug 27, 2024 -

Driveway - Online Convenience Delivered responded

We're thrilled to hear about your positive experience with Patrik! It's great to know that he was able to assist you promptly and keep his word, ensuring your inquiry was resolved smoothly. We take pride in our team's commitment to delivering excellent customer service, and Patrik is a perfect example of that dedication. Thank you for sharing your feedback, and we're glad to have made a difference in your experience with us!

August 23, 2024

This is our first time using Driveway to deliver a vehicle that we purchased. During the entire process we had help answering all the questions we had. We really appreciated Kierra’s assistance as wel More

by Doug and Terry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kierra, Yaka and Supervisor Kim
Aug 23, 2024 -

Doug and Terry responded

This is our first time using Driveway to deliver a vehicle that we purchased from out of state. During the entire process we had help with answering all the questions we had. We really appreciated Kierra’s assistance, as well as Yaka’s help walking us through our final steps. These two were a great help making our experience a comfortable process. We would recommend Driveway to anyone looking to have their new vehicle delivered.

Aug 23, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for your positive review! We’re delighted to hear that your first experience with Driveway was smooth and that Kierra and Yaka provided such helpful assistance throughout the process. It’s great to know that their support made your experience comfortable and enjoyable. We appreciate your recommendation and look forward to serving you again in the future.

August 15, 2024

Nightmare. Deposit money paid July 11 Vehicle delivered with expired out of state plates August 7 No response in state registration and plates i have text f More

by stillfalls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alcia, Jordan , Lacey, Melissa, Lindsay, Noemi, Alyesia, Alexis et al.
Aug 20, 2024 -

Driveway - Online Convenience Delivered responded

Hi there, We’re sorry to hear about your experience and would appreciate the opportunity to review your case further. To assist you effectively, please provide us with your full first and last name, primary phone number, and email address. Our team will create a support ticket and work diligently to address your concerns. Thank you for your cooperation, and we look forward to resolving this matter for you.

August 14, 2024

I can’t believe the process was so fast and easy. I remember car buying being stressful but the driveway team is so fast and efficient I can’t believe I waiting this long to do it. Thank you Mireya a More

by Aly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deyvon, Mireya,Darren
Aug 16, 2024 -

Driveway - Online Convenience Delivered responded

Hi Aly, Thank you for your fantastic review! We’re thrilled to hear that you found the car buying process to be fast and easy. It’s great to know that our team, especially Mireya, made the experience efficient and stress-free for you. We appreciate your kind words and are glad we could change your perception of car buying. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you for choosing Driveway, and thanks again for your positive feedback! Best regards, The Driveway Team

August 14, 2024

Despite the unpleasantness of the subject of my call, (fraud), Monica turned the whole experience around and I actually had a great time working with her. She made me laugh! Bonus. Super great encoun More

by edward
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica
Aug 16, 2024 -

Driveway - Online Convenience Delivered responded

Hi Edward, Thank you for your feedback. We’re delighted to hear that, despite the challenging nature of your call, Monica was able to turn the experience around and make it enjoyable for you. It’s fantastic to know that her professionalism and sense of humor had such a positive impact. We’re pleased that everything was resolved to your satisfaction and appreciate your kind words about Monica. If you need any further assistance or have any additional questions, please don’t hesitate to reach out. Thank you for choosing Driveway!

August 09, 2024

TEST FROM HUB SUP TESTING LINK AND STEPS CUSTOMER NEEDS TO TAKE TO COMPLETE REVIEW More

by tonikirk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TONI KIRK
August 08, 2024

Sold me a bad car and won’t help after the dealership won’t answer I’m stuck paying for a lawyer, no car, about to lose my job can’t travel but they want they first payment. Bankruptcy this company is pu More

by Jdot1212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick
August 08, 2024

This was the most horrible experience I’ve ever been through !!!!!! I financed a car. July 9 2024 on July 27 2024 the engine exploded on the highway I didn’t even put 50 miles on the car from the date I More

by Melissamsorrentini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick
Aug 20, 2024 -

Driveway - Online Convenience Delivered responded

Hi there, We understand that this situation has been incredibly frustrating for you. However, it’s important to maintain a respectful and safe environment for everyone involved. Due to recent interactions, we have decided that we will not be able to continue working with you. We wish you the best in resolving the situation with your BMW.

August 08, 2024

Honestly I wish I knew about Driveway a long time ago because the process was so smooth and their agents are very helpful especially Christina Mogford who helped me with a slight issue I had and made the More

by elsieirabor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Mogford
Aug 16, 2024 -

Driveway - Online Convenience Delivered responded

Hi Elsie, Thank you for your kind words! We’re thrilled to hear that your experience with Driveway was smooth and that our agents, especially Christina Mogford, were able to assist you effectively. It’s great to know that Christina’s support and communication made a significant difference in your experience. We’ll be sure to share your appreciation with her. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re glad you found us and look forward to assisting you again! Thank you for choosing Driveway.

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