Driveway - Online Convenience Delivered

It was definitely a process. I worked with a gentleman named Nas who made sure I was happy.! I was not initially super happy with the car I received, and he really advocated for I worked with a gentleman named Nas who made sure I was happy.! I was not initially super happy with the car I received, and he really advocated for me to make sure that the transaction was fair along with his supervisor Parker. Although it was not their fault when I first received the vehicle within driving 1 mile, my tires blew out because they were dry rotted and the initial customer support representative. I spoke with from Driveway named Cheryl essentially told me I was on my own that wasn’t their issue and I had to pay for a tow because the car did not come with a key to get the lug nut off, then I had to pay for someone to break the lug nut and come to me to replace the tire. So it was a really bad experience at first and Nas and Parker really saved the day and making sure that I was treated right and things were taken care of. If you decide to go with this company, I would absolutely ask to work with Nas. I definitely felt like he was dialectical and understood. How upset I was I had not even driven this car one mile before I had a tire blow out and then to be told no one was gonna help me from the company by The original customer service rep, Cheryl at driveway. I’m glad I had the money to pay for a tow because it was late at night and I was stranded in the middle of nowhere but not close enough to my house to go home and then because it was so late I couldn’t tow my car to a tire shop And had to pay a extra fee to have someone come to me to replace the tire so I didn’t pay a second tow fee. I was furious and when I called the customer service line back and reached to Nas. He really worked to make sure that the situation was rectified and a couple other issues I had. I’m glad I made this purchase and he worked to smooth things out really nice. Update I had the customer service Representative reach out and really worked out a couple other kinks with me after I posted my review and I’m super happy with how we landed at the end of all the paperwork and with my vehicle. It was a pleasure. I understand things can go wrong and they really made efforts to fix everything they could and I’m glad that I gave them the opportunity to do so my review has went from a 3.5 to a five star review because of this. More

I am in the beginning stages of my purchase, and Rachel has been the BEST associate. She has been with me every step of the way. Any questions that I have, she’s made herself available for. I just got to t has been the BEST associate. She has been with me every step of the way. Any questions that I have, she’s made herself available for. I just got to the paperwork portion of the transaction and am thankful for her!! More

This is my first time purchasing a newer vehicle. The process has been straight forward and simple The process has been straight forward and simple More

This was my first experience with purchasing a vehicle online and it was surprisingly easy. Even though I began the buying process during Christmas week the employees were very reliable and expertly handl online and it was surprisingly easy. Even though I began the buying process during Christmas week the employees were very reliable and expertly handled the buying process and my questions. The holidays caused some delays with paperwork and shipping but they were consistently on top of it and kept me up to date and informed through the entire process. Very courteous and knowledgeable staff. I'd strongly recommend them as a first time buyer. More

Everyone was very efficient and courteous. They were able to answer all my questions and were quick to respond. It was all a very pleasant experience- exactly what I needed after having to car They were able to answer all my questions and were quick to respond. It was all a very pleasant experience- exactly what I needed after having to car shop because of an accident that left my old car totaled.!! More

Sold my car to them and so far everything has been great they sent me the positive i had on the car and came to pick up my vehicle from my house . Everyone was very helpful and communication was there as we they sent me the positive i had on the car and came to pick up my vehicle from my house . Everyone was very helpful and communication was there as well . Just waiting on them to pay of my vehicle off but other than that its good to go ! More

They are very Profesional and paciente special Rachel she was very amazing i recommended to others friend to buy with you was very amazing i recommended to others friend to buy with you More

Rachel was awesome to work with and answered all questions and elaborated as needed. She was available and reachable.and made the process smooth and effortless. questions and elaborated as needed. She was available and reachable.and made the process smooth and effortless. More

Despite the fact that Driveway has had some pretty negative reviews on other sites, my experience was excellent. Admittedly I havent received my permanent registration yet but its only been 5 days an negative reviews on other sites, my experience was excellent. Admittedly I havent received my permanent registration yet but its only been 5 days and that wouldnt be expected to be completed for 3-4 weeks. Everyone I spoke with was helpful and accommodating. Kim, Amar, Parker and Cheyenne couldnt have been more professional. Driveway broke with protocol and allowed me to pick up the car myself and pay at the dealership. It was an out of state purchase making it more complicated but it went smoothly. I have no complaints providing my registration is completed on time. I was very happy with their virtual assessment and valuation of my car. I would use this service again. More

I was kind of skeptical about the process considering reviews on better business bureau. But I believe every process can be improved with feedback and willingness of change. I want to thank all of thos reviews on better business bureau. But I believe every process can be improved with feedback and willingness of change. I want to thank all of those that helped in the purchase of my old car 2018 Chevy Cruze LT because I had purchased a 2025 Kia Seltos. They were efficient professional and stood on their word!! I also appreciate the amount for my car $6450 which left me a little extra cash for the holidays after paying the lien off. More