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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,330 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,330 reviews

June 05, 2025

Leisha was super personable and took care of me super fast the transaction was fun and professional. Definitely best interaction I’ve ever had. More

by shelbyswaim99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leisha
Jun 05, 2025 -

Driveway - Online Convenience Delivered responded

Hi Shelby, Thank you so much for the awesome feedback! We're thrilled to hear that Leisha made the experience both fun and professional—what a combo! We’ll be sure to share your kind words with her. So glad we could provide your best interaction yet. Thanks for choosing Driveway!

June 05, 2025

The communication with Leisha was absolutely wonderful. She made every step of the process a breeze. More

by Sugarpecan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leisha! Amazing Leisha!
Jun 05, 2025 -

Driveway - Online Convenience Delivered responded

Hi there, Thank you for your kind words! We’re thrilled to hear that Leisha made the entire process easy and smooth for you. We’ll be sure to share your praise with her. Thanks for choosing Driveway!

June 05, 2025

I have purchased several cars over the years for me and my family and Lesia was by far the best person I’ve worked with! She was extremely prompt and detail oriented and I really appreciate her service! I More

by Anoc12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lesia
Jun 05, 2025 -

Driveway - Online Convenience Delivered responded

Hi there, Thank you for sharing your experience! We’re so happy to hear that Leshia stood out as the best person you’ve worked with over the years. Her promptness and attention to detail truly make a difference, and we’ll be sure to pass along your kind words. It means a lot to know you’d choose Driveway again because of her — thanks for trusting us with your family’s car needs!

June 05, 2025

It’s my first time buying a car, but they made the process easy, straight forward, and stress-free. More

by Dianna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derick, Brittany, Jessica
June 05, 2025

Fransisco went above and beyond to help us find the best deal! He continuously tried to find us the right car. When he wasn't available, he made sure a co-worker was able to assists us. More

by explorergk1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fransisco
June 05, 2025

My husband and I bought a 2018 Mazda Cx-5 through Driveway.com. When we received the vehicle, we immediately noticed that it was smoking out of the engine. As soon as we noticed the issue, we took vi More

by Jazmyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sarah, Brianna
Jun 05, 2025 -

Driveway - Online Convenience Delivered responded

Hi Jazmyn, Thank you for sharing your concerns. We’re sorry to hear about the issues you’ve experienced and understand how frustrating this situation is. After a thorough review with our team, including the dealership, the diagnostic report provided was considered vague and did not confirm the need for a new engine. As outlined in our purchase agreement, the customer is responsible for the shipping fee when returning a vehicle within the 7-day return window. The return process has already been initiated and transport ordered. We truly apologize for the frustration this has caused and appreciate your understanding that this policy is part of the contract. A member of our Customer Care team will be reaching out to discuss your concerns further and we will remain in contact regarding your case to provide support throughout the process.

Jun 05, 2025 -

Jazmyn responded

For those reading this, the above response is true in part, but missing some key details. You have to understand that as a consumer, I AGREED to pay a $850 shipping fee for a vehicle that lists NO mechanical issues. Consumer protection law protects consumer from stuff like this. The vehicle we received was a dud. And while Driveway & the dealer did not like my mechanic’s diagnostic report, I offered video evidence, photographic proof, and the option to speak with my mechanic directly. You know what both Driveway and the Dealer did? Ignored that message, refused to take my calls, and rushed me into signing documents because the return window was dwindling. I was supposed to hear back from the dealership and a supervisor and manager within 48 hours, about 96 hours ago. Haven’t heard a single word. You tell me who’s in the wrong here? The person who proactively completed the company’s request when asked and is trying to get a return on shipping for a vehicle needing a new engine? Or the company AND dealership who refuse to call back or take any calls from me after they sold me a vehicle that leaked 1.5 quarts of oil in a 15 mile drive? Answer seems pretty obvious.

June 04, 2025

Sean was the most helpful salesman I have encountered since car buying, he was extremely helpful, knowledgeable and patient, because of him I will definitely choose driveway again! More

by KotarraH84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 05, 2025 -

Driveway - Online Convenience Delivered responded

Hi there, Thank you so much for the kind words! We're thrilled to hear that Sean made such a positive impression—helpful, knowledgeable, and patient is exactly what we hope every experience feels like. We’ll be sure to pass along your praise to him. We’re honored to have earned your trust, and we look forward to helping you again in the future!

June 03, 2025

In less than 24 hours I found a car, made an offer, and everything was arranged the way I wanted it. Jill was awesome to work with and I will never go to a car dealership again. Thanks Jill! More

by bpro30
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jill York
Jun 05, 2025 -

Driveway - Online Convenience Delivered responded

Wow—less than 24 hours! We love to hear it. We're so glad Jill made the experience fast, easy, and exactly how you wanted it. We’ll be sure to pass along your shoutout to her. Thanks for choosing Driveway—we’re honored to be your go-to from here on out!

June 03, 2025

Excellent customer service Easy transition, informative, thorough, great communication, professional Prompt Great teamwork kind, and patient. More

by Love
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth and Ebony
Jun 05, 2025 -

Driveway - Online Convenience Delivered responded

Hi there, Thank you for the kind words! We’re so glad to hear you had a smooth, professional, and well-communicated experience with our team. Providing thorough, patient, and prompt service is what we strive for—so it means a lot to know we delivered. Thanks again for choosing Driveway!

June 02, 2025

I really enjoyed working with DriveWay. They did an absolute job making sure every question I had was answered! Lol I’m a curious person and I’m overall satisfied with my services with Derr More

by T.loveelston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick
Jun 05, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for the kind words! We’re so glad to hear you had a great experience and that Derrick was able to support all your questions—curiosity is always welcome here! We’ll be sure to pass along your shoutout to him. Thanks again for choosing Driveway. We’re thrilled you’re satisfied with your experience!

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