Driveway - Online Convenience Delivered

The process was smooth and quick. Highly Recommend! So much easier than going to a dealership and dealing with all the stress and pressure that brings! Highly Recommend! So much easier than going to a dealership and dealing with all the stress and pressure that brings! More

I financed my car with Driveway. I decided to sell to them to make the transaction easier. When I put in my car's details to get an offer, I was conservative and estimated that my ca I decided to sell to them to make the transaction easier. When I put in my car's details to get an offer, I was conservative and estimated that my car was in good condition. However, after submitting the photos for the virtual inspection, Driveway determined that my car was in great condition. I asked several time how that would affect my offer. Each time I was told that my offer would not change if the virtual inspection results came back as good or great. I was not given a reason for this, nor was I shown their policy on it (if any). I am extremely disappointed. All I wanted was for the offer to match the payoff quote. It was only about an $800 difference. Overall, the process was slow but easy. They also contacted me using several different employees. I wish I only had to work with 1 person. My advice to anyone considering selling their car to Driveway is just overestimate your car's condition. Don't get duped like I did. More

This transaction is turning out to be a mistake. Normally, I will not do a review but I feel it’s necessary with this. Let me say, Arianna was great, went above and beyond when she could, even in th Normally, I will not do a review but I feel it’s necessary with this. Let me say, Arianna was great, went above and beyond when she could, even in the later hours. Outside of her, not a single person seemed to care to make this process simpler. I was told that I maybe able to have this car by Christmas and I was fine with the “maybe”. I signed a contract online, paid the down payment and thought things were progressing. Then I was told that I would have fill out ANOTHER contract that had to be mailed. I was confused and even made the suggestion of possibly printed the contract electronically, going to a notary to sign and submit. My suggestion was ignored and told that wasn’t something that could be done. Forms were to be sent overnight through UPS. I went along with the process. I was supposed to get the package in Wednesday, Dec 18th. I took off work to quickly turn it back in. NOW, I’m still waiting and it is currently 8:09pm Friday. After several called to UPS, the most recent response is “your package never got loaded on a truck to deliver, in fact it maybe lost”. I was also told that there is NO guarantee that I will even get the package if it’s lost. I have NO clue what to do from here. I have lost total confidence that my daughter’s car will be here by Christmas. This has been a disaster, where do we go from here? More

Good experience with selling car. Picked up car from my house. They took the car only after the funds were transferred in my bank. Paperwork went smoothly as well. Picked up car from my house. They took the car only after the funds were transferred in my bank. Paperwork went smoothly as well. More