Driver's Way Pelham
Pelham, AL
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I had an issue with my car and brought it in for repair/service. The problem was quickly identified and fixed which made me a happy customer. The service people were courteous and professional and a repair/service. The problem was quickly identified and fixed which made me a happy customer. The service people were courteous and professional and also very patient in explaining to me what caused the problem. Thanks so much! More
Initially I truly believed that I enjoyed a pleasant sales experience and purchased a quality vehicle from a trusted and reliable reseller. As it turns out however, what I learned is that I was deceive sales experience and purchased a quality vehicle from a trusted and reliable reseller. As it turns out however, what I learned is that I was deceived and instead purchased a vehicle with what manufacturer service records indicate to have four times as many miles as what the vehicle odometer read at time of purchase. I’m not sure I can think of a more unethical way to sell a vehicle from anything other than the run of the mill, county roadside gavel lot, shady used car dealer. It is inexcusable and abhorrent to walk into a sparkling shiny building with several acres of clean, late model low mile vehicles, only to discover post-purchase that I was in fact deceived in the most unscrupulous manner. Manufacturer/dealer service records, with several entries from multiple sources prove that Drivers Way executed what I consider to be the single greatest unethical deception in used vehicle sales; altered odometer mileage. This is akin to stealing my money from right under my nose, and my feelings about Drivers Way and how I was deceived are identical to such an immoral act of theft. More
We needed to use our warranty for our Ford Expedition and the process was smooth, and they allowed us to have a loaner vehicle during the process. We highly recommend them. the process was smooth, and they allowed us to have a loaner vehicle during the process. We highly recommend them. More