Driver's Way Pelham

Good people, good products, fair pricing This is my first experience with a "no haggle" car dealer and it was a good experience. Vehicle pricing is fair, given the quality of the products. E This is my first experience with a "no haggle" car dealer and it was a good experience. Vehicle pricing is fair, given the quality of the products. Every time I found a less expensive vehicle, a quick review of the CARFAX (or other) would typically explain the price difference. What I got was a great product at a fair price. #EverybodyWins The sales guys were nice, normal folks that seem to enjoy their work and are knowledgable of the cars they are selling. More

After being very disappointed at a different dealership in Irondale I found Driver's Way yesterday & had the best experience dealing with Jason. He took a hands off approach, I was able to test drive the S in Irondale I found Driver's Way yesterday & had the best experience dealing with Jason. He took a hands off approach, I was able to test drive the SUV with my husband without him riding along trying to sell the SUV. He was very patient & helpful, I would recommend Driver's Way to anyone in the market for a quality vehicle. I found exactly what I was looking for and walked away feeling like I got the best deal possible!!! Definitely the best car buying experience I have ever had!! More

Joe was great to work with when purchasing my car. I wanted to make sure I could finance and afford and car before really looking and he was patient and made sure that happened. wanted to make sure I could finance and afford and car before really looking and he was patient and made sure that happened. More

My interaction with Eugene was top notch and the sale process was a pleasure as expected. This was the second vehicle I purchased from them because I was happy with the first one and the experience. Howe process was a pleasure as expected. This was the second vehicle I purchased from them because I was happy with the first one and the experience. However, I returned the car I purchased when in cleaning and waxing it the next day, we discovered "crows feet" patterns in the paint which is indicative of hail damage. This is a big deal because hail damage will eventually cause the paint to flake off. In discussions with the service department, I was told that the service manager was familiar with the car and would get back to me. He did not but instead had the poor sale associate call back. I was told that they knew the damage was there, the only fix is to repaint the car, and repainting the car would devalue it, so they didn't fix the damage. I said repainting fixes the damage and I would accept either having the car repainted or compensation for me to get it repainted. The case went to the General Manager who said they would not do any remedy go ahead and bring the car back. I was told the price was adjusted for the damage which is partially true. According to Edmunds the condition of the vehicle would drop from outstanding to average (which is not a certifiable condition) and reduce the price about $4500. The price was about $1500 from retail / where they are pricing other cars. I told them that if the damage had been disclosed, which it was not, I would have been able to decide if the price reduction vs. the damage was a good deal for me. Basically, they paid too much for a damaged car, choose to put in on the line and hope no one would notice as unless you have seen hail damage on paint you would not know, instead of taking a loss on an error. Instead of customer satisfaction, they choose to accept the car as a return and put it back on the lot as a certified car (not value or clearance) without acknowledging the damage. This is not the Driver's Way I knew from my last experience nor what I expected. It makes me wonder what other items pass inspection that should not. I used to recommend this dealer to everyone who was looking for a car - not any longer. I am currently purchasing a vehicle from their competitor and recommend to anyone to do the same. More

We had a great buying experience and Tim was great to work with. He didn't pressure us to make a decision and we were much more comfortable taking the car home with the 3-day love it or return it policy work with. He didn't pressure us to make a decision and we were much more comfortable taking the car home with the 3-day love it or return it policy that Driver's Way offers. Thanks for a great experience! More

Great experience. Joe was very helpful and knowledgeable. Would recommend this dealership. Staff stayed late to accommodate my family. We were there to buy one car and left with two! Would recommend this dealership. Staff stayed late to accommodate my family. We were there to buy one car and left with two! More

Bruno made my car buying experience great! He was very professional and knowledgeable about the vehicles I was interested in but didn't pressure me into buying anything. This is the third vehicle I've pu professional and knowledgeable about the vehicles I was interested in but didn't pressure me into buying anything. This is the third vehicle I've purchased from Driver's Way and would definitely shop there again! More

So happy with my experience at Driver's Way 280! I had sold a car there a few years ago and was satisfied with the price I got for it. The vehicles they have available are top notch and in great cond had sold a car there a few years ago and was satisfied with the price I got for it. The vehicles they have available are top notch and in great condition at a fair price. Most of them are 1-owner with a clean Carfax. The two I was interested in seeing were at the Pelham location. Eddie offered to bring them to the 280 location the very next morning. He was very laid back, but helpful. Upfront and honest, gave me the bottom line and went to bat for me with the financing dept. Even though he had three guests at the same time, he always checked in and gave an update on where things were at. I felt very comfortable during the whole process and would recommend anyone in need of a vehicle to visit the 280 location and ask for Eddie. More

We had a wonderful experience dealing with Driver's Way! Robert Peterson was awesome. He was so nice to my husband and I. He even gave my 1 year old son a "car fox" plush toy. The buying process was fa Way! Robert Peterson was awesome. He was so nice to my husband and I. He even gave my 1 year old son a "car fox" plush toy. The buying process was fast and super easy. We didn't have to worry about price negotiations because the bottom dollar is already listed on the car! I will recommend this company to anyone! More

Robert Peterson is the ULTIMATE Sales Associate! From start to finish he was SUPERB!!! I would encourage anyone who needs a quality vehicle to seek out Robert! I purchased a 2012 GMC Yukon Denali XL and start to finish he was SUPERB!!! I would encourage anyone who needs a quality vehicle to seek out Robert! I purchased a 2012 GMC Yukon Denali XL and Robert even included a bright RED BOW for Christmas. That sealed the deal. I am a Robert Peterson and Drivers Way fan for life!! Go Robert! I could stop right there with my accolades, but I won't. Kevin Walker, Asst. Sales Manager, was also Super! He worked to get me the best financing and I have to say it was a GREAT RATE! Robert and Kevin are a SUPER BOWL worthy team! Go Drivers Way Hwy 280! More