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Driver's Way Pelham
Pelham, AL
2,065 Reviews
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September 21, 2017
Great atmosphere to purchase a quality used automobile. The salesman was very helpful with no sales pressure. The staff from the manger down went above and beyond to m to purchase a quality used automobile. The salesman was very helpful with no sales pressure. The staff from the manger down went above and beyond to make the process simple and easy. More
by Paul WDE
Employees Worked With
Brian Weber, Chris Carter
September 15, 2017
pleasant and personable Chloe did a fantastic job. We had a great time while buying our next vehicle. Lot of laughing and fun while getting the job done. Chloe did a fantastic job. We had a great time while buying our next vehicle. Lot of laughing and fun while getting the job done. More
by jeremyashley
Employees Worked With
Dawn Calvert, Chloe Cezar
September 14, 2017
Chloe Cezar is the best! I was looking at this Elantra online in a Sunday afternoon and casually completed the application for this Elantra. Within an hour I had a response fr I was looking at this Elantra online in a Sunday afternoon and casually completed the application for this Elantra. Within an hour I had a response from Chloe Cezar at Drivers Way in Pelham and she took the time to guide through the entire process and I drove the Elantra home the next day. It was a pleasure to have Chloe as my personal sales person and to answer all my questions! More
by GrannySandra
Employees Worked With
Chloe Cezar
September 12, 2017
Was Sold a Damaged Vehicle My family purchased a vehicle from this dealership approx (3) yrs ago. The staff at the location we purchased from was very helpful & accomadating. Th My family purchased a vehicle from this dealership approx (3) yrs ago. The staff at the location we purchased from was very helpful & accomadating. They were a pleasure to deal with. However, we recently discovered that the vehicle had severe accident damage that was present but not disclosed at the time of purchase. The vehicle was presented as an inspected & certified vehicle at the time of sale. The staff at the dealership had been such a pleasure to deal with I had no doubt that this issue would be resolved promptly. To my surprise & disgust, there was much to learn about the reliability and trustworthiness of this company though. Unfortunately, upon being notified of this major oversight/mistake etc on their part, the upper management of the dealership did nothing to rectify this issue or make it right. To the contrary, the upper management of the dealership took an extremely poor/bad business approach & simply disregarded the issue. After some prodding & quite some time later they arrogantly advised that they would not do anything to rectify the current situation but, invited us to come back for more of the same in the future. This is just bad business. BUYER BEWARE!! ** As readers can see Drivers Way responded to this very deserved negative review with nothing but more excuses. After reading the response I am offered an opportunity to edit my review. This addition is the only edit that the response deserves. After more excuses & absolutely no action from the dealership to rectify their mistake, they advise that I am a valued customer. REALLY!! As is evident by the response & lack of positive action, I was never a valued customer. I will certainly never be a customer again nor will any of my family. This dealership was given unquestionable evidence of their mistake and given every opportunity to rectify that mistake short of doing business with them again. This begs the question, would any reasonable person expect a customer to come back after being sold damaged product & then put on hold for a month waiting for a response? I would think not. This is my first public review of this dealership & will not be my last. I submit to all BUYER BEWARE!! More
by BAT
Employees Worked With
Doug Anderson (Operations Mgr.)
September 06, 2017
Thank you Daniel Sullivan! Daniel Sullivan was very personable during our experience with Drivers Way. We never felt any of the usual "high pressure" sales tactics. Allowed us t Daniel Sullivan was very personable during our experience with Drivers Way. We never felt any of the usual "high pressure" sales tactics. Allowed us to test drive multiple vehicles in finding the right one for our family. Drivers Way is truly about accommodating the customer. A+ in every category... More
by richa68
Employees Worked With
Dawn Calvert, Daniel Sullivan
September 06, 2017
Nice friendly sale people Most everything was great. Only issue i had was that you told that the vehicles are inspected by a certified inspector. Yet my vehicle had a problem. Most everything was great. Only issue i had was that you told that the vehicles are inspected by a certified inspector. Yet my vehicle had a problem. Of course outside the doing of the sale person he took care of me. But my concern was what else did they miss. So far so good. And yes my Vehicle was sold as is. I just like that piece of mind that when they say we have checked the vehicle top to bottom, that's what they did. I would recommend to a friend. More
by Anthony Haskell
Employees Worked With
Bruno Riechert
September 05, 2017
Thank you Chloe & Drivers Way! We recently purchased a 2016 Tahoe LTZ and absolutely love it! The service we received from Chloe during our purchase was wonderful! She was very fr We recently purchased a 2016 Tahoe LTZ and absolutely love it! The service we received from Chloe during our purchase was wonderful! She was very friendly, helpful, and eager to provide assistance and answer any questions we had. Thank you for our new ride Drivers Way! More
by Barretts
Employees Worked With
Anthony, Joe Gilliland, Chloe Cezar
September 04, 2017
Great sales experience! My wife and I recently purchased a 2014 Lexus ES350 from your Highway 280 location. Matt Veitch did an excellent job facilitating our purchase. He w My wife and I recently purchased a 2014 Lexus ES350 from your Highway 280 location. Matt Veitch did an excellent job facilitating our purchase. He was prompt and able to answer all of our questions. The sales was efficient and satisfactory! More
by Rayford
Employees Worked With
Matt Veitch
September 04, 2017
Excellant process, very easy and unpressued purchase Found a car on line that was perfect for me. I was referred to Bruno R. He was very professional and took time to explain everything to me. I would go Found a car on line that was perfect for me. I was referred to Bruno R. He was very professional and took time to explain everything to me. I would go back again. More
by DwightP
Employees Worked With
Business Development, Bruno Riechert
September 02, 2017
Easy and quick Easy process and quick paperwork. Great salesman helped too. Dealership had the jeep I was looking for at a good price. Very pleased with the vehicle Easy process and quick paperwork. Great salesman helped too. Dealership had the jeep I was looking for at a good price. Very pleased with the vehicle and ease of purchase. More
by Markjeep
Employees Worked With
Mark Higgins
