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Driver's Way Pelham
Pelham, AL
2,065 Reviews
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July 27, 2023
I called about a vehicle that was listed as "Coming Soon" and asked the price and said that I was very interested in seeing it. I was told by Anthony that the vehicle was in the body shop and to let them kno and asked the price and said that I was very interested in seeing it. I was told by Anthony that the vehicle was in the body shop and to let them know when I was coming. My husband called the next day and spoke with Bryan. He said we wanted to see the car, but this time was told the vehicle was in the shop and not available. He asked when it would be available and was told either Saturday or Sunday. I called back Friday and this time I was told by Anthony that they had sold the car. I asked how was that possible and was told the person bought it sight unseen. I was never told you could that, but Anthony said he told me that, which was a lie. He was very rude. I decided to go to Kia Riverchase and bought a brand-new vehicle. Driver's Way prices are too high, and they do not treat their potential customers respectfully. Nowadays, you can buy a new car for nearly the same price as a late-model used car and at a much lower interest rate. My recommendation is to go somewhere else! More
by Potential Customer
Employees Worked With
Anthony, Bryan
Verified CustomerJuly 12, 2023
I have purchased 5 cars over my lifetime and hands down, Driver's WAY has an excellent selection of cars to choose from and you are allowed to comfortably take a look at vehicles without being harassed or Driver's WAY has an excellent selection of cars to choose from and you are allowed to comfortably take a look at vehicles without being harassed or hurried. MARK HIGGINS, has been the BEST at helping me purchase a car ! There was no pressure, he calmly answered ALL of my questions and he didn't treat me according to what I may have "LOOKED LIKE" I could afford. He showed me nothing but respect. Believe me, I tested his patience...LOL. Thanks Mark, for treating me like a HUMANBEING and not like a SALE ! More
by DGRAYSON
Employees Worked With
Mark Higgins
July 11, 2023
Driver's Way has been preferred dealership for over 20 years now. The entire staff has been extremely helpful in covering our purchase and service needs. years now. The entire staff has been extremely helpful in covering our purchase and service needs. More
by jim@oliversonline.org
Employees Worked With
Chris Griffitts, Grant Montgomery
June 23, 2023
I've used Drivers Way for years. They always have a great selection and make the process incredibly easy. Highly recommended! I worked with Marshall Glenn for the second time and lef They always have a great selection and make the process incredibly easy. Highly recommended! I worked with Marshall Glenn for the second time and left feeling like I had a Friend. More
by ALAN_PIDCOCK
Employees Worked With
Marshall Glenn
June 23, 2023
Excellent Customer Service by Joe and the Service Department team. Joe gave the extra effort to make sure the replacement part met the requirements under the warranty. Department team. Joe gave the extra effort to make sure the replacement part met the requirements under the warranty. More
by jwhitegolf
Employees Worked With
Joe Gilliland
