DriveTime of North Albuquerque

This is specifically targeting DAVID. I am a repeat customer of Drive Time. DAVID was the name of the individual who handled my trade-in transaction. I was pressured and basically led lik I am a repeat customer of Drive Time. DAVID was the name of the individual who handled my trade-in transaction. I was pressured and basically led like a small child into giving a 'review' while still in the middle of the process of purchasing my vehicle. The whole experience was OK, however, today, just two days later I called to ask for a copy of the documents that I signed and was told by DAVID that he 'could NOT' provide copies of the documentation that I signed. The file I was given did NOT contain copies of signed copies of the contract, which I greatly need in order to request a refund from the New Mexico MVD in order to request a refund for the registration I had purchased for the vehicle that I traded in. He was USELESS. I called back and spoke to another representative and lo and behold, they emailed those docs to me right away. SERVICE AFTER THE SALE, DAVID. Ever HEARD of it??? More

Beyond excellent Ashton Keeny was an absolute joy to work with. She made the buying process so quick and easy and was so patient when answering all of the questions I Ashton Keeny was an absolute joy to work with. She made the buying process so quick and easy and was so patient when answering all of the questions I had. I would recommend her and this dealership to everyone looking to buy a car. More

Unplanned Purchase Awesome experience working with Daniel, Chris and James! I was in a wreck that totaled my vehicle and we were able to use the insurance check as a dow Awesome experience working with Daniel, Chris and James! I was in a wreck that totaled my vehicle and we were able to use the insurance check as a down payment on a vehicle that will last and is perfect for my family in everyway. More

Great Service These guys are great! They helped me get into a car that works for my family. I am very happy with my expireace and will be recomending everyone i kno These guys are great! They helped me get into a car that works for my family. I am very happy with my expireace and will be recomending everyone i know to them. More

great place to get your next car felt like as a customer they wanted to put our needs first and was very helpful in getting us into a car. we felt satified with our choice and still o felt like as a customer they wanted to put our needs first and was very helpful in getting us into a car. we felt satified with our choice and still over joy More

awesome dealership I am pleased with my new car. The staff was friendly, attentative, and very knowledgeable. I will buy another vehicle from there any day without hes I am pleased with my new car. The staff was friendly, attentative, and very knowledgeable. I will buy another vehicle from there any day without hesitation. More

Disappointed in coverage explaination Didn't explain added coverage, just asked me to sign paper work and when I asked at final signing, they I could cancel within 30 days by calling a num Didn't explain added coverage, just asked me to sign paper work and when I asked at final signing, they I could cancel within 30 days by calling a number. When I called the number three days later kept getting a run around and finally was told that I had to go back to the dealership to cancel two of the coverage. Went in and explained ever thing to the GM, he didn't understand why the loan specialists didn't redo the contract when I questioned the coverage. Vincent and the GM where very pleasant, the load department was only out to get more money out of the customer. Thanks to the GM my payments went down, amount owed and life of the load. Thank you..... More

Disappointed with quality I purchased a pick up from this dealership, I pointed out that the overhead console had been broken as well as the radio/temp cluster. This damage hap I purchased a pick up from this dealership, I pointed out that the overhead console had been broken as well as the radio/temp cluster. This damage happened while they were installing the GPS locator that they use to track all they vehicles they sell.....since they insisted on installing it and made it a requirement they should pay for the damage they cause when doing so. Just thought I should share this experience so other are aware. More

THESE PEOPLE HAVE NO IDEA WHAT A PAY OFF STATUS IS. They dragged their feet in giving to my new dealer and have been harassing me daily 4x a day and now have started to call my work! After a supervisor Ryan dragged their feet in giving to my new dealer and have been harassing me daily 4x a day and now have started to call my work! After a supervisor Ryan told me he would note the acct so no one will call me! They have no idea how to treat ppl I have contact an atty cuz they don't stop! More