DriveTime of Lewisville

Edwin Lopez was very nice and very helpful great experience hands down a good place to get a new car experience hands down a good place to get a new car More

Alan hooked it up and got me taken care of quickly! Very simple, very happy! Salesman was like a standup comedian, so funny! Very simple, very happy! Salesman was like a standup comedian, so funny! More

They were able to get me in the car I wanted without the hassle! Or waiting for hours. hassle! Or waiting for hours. More

They got us in a car after we had been given outrageous terms by other dealers. Highly recommend and special thank you to Edwin!! The whole process was smooth and he answered every question my husband and terms by other dealers. Highly recommend and special thank you to Edwin!! The whole process was smooth and he answered every question my husband and I had! Definitely recommend to try here first before wasting your time at other dealerships. More

got pre-approved for anything on their lot so my wife and I drove an hour to the Louisville location just to be cussed out, accused of having a DWI on my record which is untrue, accused of falsifying informa I drove an hour to the Louisville location just to be cussed out, accused of having a DWI on my record which is untrue, accused of falsifying information, my social security card and driver's license stolen and withheld from me by staff, cussed out, threatened to call the cops on, cussed out again, and then upon leaving driving off with my pregnant wife was cussed out and flipped off. Do not go to this location I will be actually taking legal action for defamation of character against a lady there that accused me of having stuff on my record in front of everyone and was loud about it. Completely unprofessional and will never do a DriveTime transaction again in my life. More

POOR CUSTOMER SERVICE! Ineffeciency in dealing with the paper works resulting to receiving my plate number a day to the expiration of the temporary plate. And the manager wa Ineffeciency in dealing with the paper works resulting to receiving my plate number a day to the expiration of the temporary plate. And the manager was RUDE when I complained about the month on my inspection sticker because they called me back to redo the inspection due to their own error!!! So I didn't understand why the previous month was on it and needed an explanation but he asked me instead: "WHAT MORE DO YOU EXPECT FROM ME?" Like seriouslly??? As if it was my fault?. More

Total Loss This company was good at getting me into a car with 29% interest but once the car was totalled 3 1/2 years later they didn't communicate with my insur This company was good at getting me into a car with 29% interest but once the car was totalled 3 1/2 years later they didn't communicate with my insurance clearly to get the pay off in a timely manner and charged me 2 weeks extra and a payment and a half on top of my pay off that was sitting in my bank account waiting for them. Nobody in total loss even listened to my frustrations instead they just said there was nothing they could do. More

Serious business Wait time on a Saturday was average about an hour. Left dealership to explain the options to my cobuyer. Came back and did not have to wait to be help Wait time on a Saturday was average about an hour. Left dealership to explain the options to my cobuyer. Came back and did not have to wait to be helped, thats experience on there part. Working out the deal was long because off our history. More

Outstanding Each employee offered assistance, didn't have be hassled the whole time or pushed into buying a vehicle that I was not truly happy with. Each employee offered assistance, didn't have be hassled the whole time or pushed into buying a vehicle that I was not truly happy with. More

Decent Experience Good experience. If you are in a jam, have a job and do not care about interest rates, this is your place. Customer service is friendly. HUGE DISAD Good experience. If you are in a jam, have a job and do not care about interest rates, this is your place. Customer service is friendly. HUGE DISADVANTAGE: WHEN YOU CHARGE A CUSTOMER 22% interest rate for a used vehicle it is perfectly okay to give them a FULL tank of gas!!!! Thumbs down for that. More