DriveTime of Lewisville

got pre-approved for anything on their lot so my wife and I drove an hour to the Louisville location just to be cussed out, accused of having a DWI on my record which is untrue, accused of falsifying informa I drove an hour to the Louisville location just to be cussed out, accused of having a DWI on my record which is untrue, accused of falsifying information, my social security card and driver's license stolen and withheld from me by staff, cussed out, threatened to call the cops on, cussed out again, and then upon leaving driving off with my pregnant wife was cussed out and flipped off. Do not go to this location I will be actually taking legal action for defamation of character against a lady there that accused me of having stuff on my record in front of everyone and was loud about it. Completely unprofessional and will never do a DriveTime transaction again in my life. More

POOR CUSTOMER SERVICE! Ineffeciency in dealing with the paper works resulting to receiving my plate number a day to the expiration of the temporary plate. And the manager wa Ineffeciency in dealing with the paper works resulting to receiving my plate number a day to the expiration of the temporary plate. And the manager was RUDE when I complained about the month on my inspection sticker because they called me back to redo the inspection due to their own error!!! So I didn't understand why the previous month was on it and needed an explanation but he asked me instead: "WHAT MORE DO YOU EXPECT FROM ME?" Like seriouslly??? As if it was my fault?. More

Total Loss This company was good at getting me into a car with 29% interest but once the car was totalled 3 1/2 years later they didn't communicate with my insur This company was good at getting me into a car with 29% interest but once the car was totalled 3 1/2 years later they didn't communicate with my insurance clearly to get the pay off in a timely manner and charged me 2 weeks extra and a payment and a half on top of my pay off that was sitting in my bank account waiting for them. Nobody in total loss even listened to my frustrations instead they just said there was nothing they could do. More

Serious business Wait time on a Saturday was average about an hour. Left dealership to explain the options to my cobuyer. Came back and did not have to wait to be help Wait time on a Saturday was average about an hour. Left dealership to explain the options to my cobuyer. Came back and did not have to wait to be helped, thats experience on there part. Working out the deal was long because off our history. More

Outstanding Each employee offered assistance, didn't have be hassled the whole time or pushed into buying a vehicle that I was not truly happy with. Each employee offered assistance, didn't have be hassled the whole time or pushed into buying a vehicle that I was not truly happy with. More

Decent Experience Good experience. If you are in a jam, have a job and do not care about interest rates, this is your place. Customer service is friendly. HUGE DISAD Good experience. If you are in a jam, have a job and do not care about interest rates, this is your place. Customer service is friendly. HUGE DISADVANTAGE: WHEN YOU CHARGE A CUSTOMER 22% interest rate for a used vehicle it is perfectly okay to give them a FULL tank of gas!!!! Thumbs down for that. More

reviewing the sales experience Over all experience was great a great sales rep who explained and went over everthing.Also he help me to go on line to review other vehicles at other Over all experience was great a great sales rep who explained and went over everthing.Also he help me to go on line to review other vehicles at other dealerships. More

Amazing The guys at drive time in lewisville were awesome. They not only helped me get into a car not once but twice. I got into a bad wreak with the first ca The guys at drive time in lewisville were awesome. They not only helped me get into a car not once but twice. I got into a bad wreak with the first car i got from them and totalled it and the guys at drive time helped me get into a better car for zero down with the gap coverage. I loved this drive time and i will definitely be sending people i know there More

Would recommend, quick and painless. I had purchased a car from them a few years ago. Was only in the market because my car(that I didn't purchase through them) was totaled, but the exp I had purchased a car from them a few years ago. Was only in the market because my car(that I didn't purchase through them) was totaled, but the experience was good. It was no hassle at all. I researched all the cars in the area and the one I wanted to look into was at another store 45mins away. They went and got it. I test drove it and loved it. My payment is actually a little lower than the car that was totaled. The process was quick and painless. More

Wasn't sure what to expect, but was satisfied My wife and I showed up at the dealership not really sure what to expect. We were greeted by Shawn Ketchum and he walked us through the process, which My wife and I showed up at the dealership not really sure what to expect. We were greeted by Shawn Ketchum and he walked us through the process, which was much easier than at a conventional dealership. Everything was upfront and straight forward. It was a good car buying experience and they seemed genuine in making sure we were happy with our purchase. DriveTime Lewisville is an easy recommendation for anyone looking for a reasonably priced used vehicle. More