DriveMax

Frustrating experience . . . very poor communication with customer and between departments, no sense of urgency, cleanliness issues with vehicle and showroom/public spaces. . . very poor communication with customer and between departments, no sense of urgency, cleanliness issues with vehicle and showroom/public spaces. Though this was one of the worse car buying experiences I’ve ever had, all of the team members were respectful when addressing me and my concerns. The “mandatory lo-jack” at $799 was the first thing we negotiated out. I had to speak to a manager to get this removed but they didn’t push back much and removed the lo-jack device and charge. After the stereotypical back and forth salesman experience, we were able to make a deal. They explained it could take up to 2 weeks to complete delivery. 10 days went by and with no communication. Over the next couple days I had to call/emailed for any updates on when the car will be brought up as no one was reaching out to me but no appointment was made. During a meeting at work, I received a call at 10:45 am on day 14 saying the car is on its way up as we speak. This gave me 1 hour notice to try and leave work and meet them at the town hall 45 mins away from my work. I was able to get the afternoon off last minute unpaid to accommodate the delivery, only to get to the town hall and find that they were closed and the dealer had only looked online to check office hours and didn’t call to confirm the town hall was actually open. We plan the delivery again for Monday which is day 17 since the purchase. I get a call 30 minutes past the scheduled meeting time saying that “there was an issue on the highway and the car didn’t feel safe so we are towing it back to the dealer for repairs”. I called spoke with the general manager who expressed that they will do everything they can to make this right and will make sure the salesman updates me daily. 24 hours goes by with no updates as promised so I reached out and get the run around for 1.5 hours and eventually be told that the car just needed an alignment and tire balance and it’s ready to be delivered again. This was suspicious since a car doesn’t go dangerously out of alignment half way through a relatively short drive to the point of needing to be towed back without a major occurrence. Delivery was completed on day 24, just over 3 weeks from the purchase date. The dealer was supposed to detail the car for delivery per the purchase agreement but it was dirtier than when we test drove it. The day after delivery the check engine light and a few service reminders came up on the dash. I called their service department and the service advisor was very helpful and apologetic about the circumstances. He offered a loaner vehicle so I brought the car back down to them for repair. It did however take 12 days to diagnose and replace an evap canister. I sent upper management this review prior to posting to see if there was anything we could work out but did not get much of a resolution. They apologized for the cleanliness of the vehicle which is appreciated but resolved nothing. They insisted that they did everything in their power to make this a smooth transaction and offered to mail me a $100 check due so I could get the car detailed. When I went to pick up the vehicle for the last time after it was repaired, I had to speak with multiple people at the front desk to remind them of the check and let them know I still haven’t received it. Only then did they start the form to bring to their finance office and then came back with the $100 check. - 23 days to successfully delivery vehicle after 2 failed attempts - Personally lost 10 hours of pay at work due to failed deliveries - Vehicle was not detailed for delivery as stated in the purchase agreement - Check engine light came on for large evap leak - Dropped car back off for repairs a week after taking delivery - 12 days to diagnose and replace evap canister - 3 weeks to get the “refund” check. Drivemax management determined the value of all items above to be $100. Would this valuation satisfy you? It was insulting to me. More

This place is a complete fried of a dealership. They rotate their managers from store store and pretend like they are bringing in new managers to make the store better but they’re just as big as cr They rotate their managers from store store and pretend like they are bringing in new managers to make the store better but they’re just as big as crooks as the ones that were there before then the new big Huncho Tom is the biggest Thief dishonest person I’ve ever met. I’m trying to attach text from his head service man who followed me through the show and threatening me that he was gonna throw me out of there himself and he would do it and I better watch my back real professional people. I’ve had a car for five months. I’m on the fifth shed of tires because of the alignment issue in the back they bought it together in alignment. I got the results. They were the same as they were when they went in. They did nothing that was their third try. I just had my third blowout on the highway. I was in there last week. Tom promised to pay for my new tires, but because they put a bad review out on him I shouldn’t say bad. I should say I put an honest review I got a text from his head service man saying Tom said he’s not paying for your tires cause you put a bad review about him. People do not stop here. Tell anyone you know not to stop at this ham of a dealership they should all be locked up they put a used car that I didn’t have as a trade-in on my bill of sale to get an extra thousand dollars they added 2000 to my bill until I said something to them and they played dumb and took it off. I told him do not get an inspection sticker. I will do it myself and you know what they did. They took it to their station that just passes them and put a sticker on it when I asked where it was Sean the service guy said he forgot where he took it but it’s on the sticker. He can figure it out this place. I’ve called the Attorney General‘s office. I’ve called Better Business Bureau. I’ve called my lawyer. I hope someone can do something to these xxxxxxxx. Please don’t go there. More

This dealership is a complete fraud. We had a horrible experience with our purchase and trade-in. Several issues came up and we also walked out several times. The biggest issue is how We had a horrible experience with our purchase and trade-in. Several issues came up and we also walked out several times. The biggest issue is how managed to lie and steal from us. They claimed our trade-in had to go to auction, and the value was the auction price. A week after the transaction, DriveMax put the car on their lot for a 50% mark up. When we asked about it, the general manager became aggressive, told us to call our lawyer, hung up twice on us, and then proceeded to lie that the transmission was bad. A complete lie. Stay away from these unethical folks. More

Justin helped me finance my first car he was very professional, he provided me assistance and answer any questions that I asked.Definitely going back in two years. professional, he provided me assistance and answer any questions that I asked.Definitely going back in two years. More

Do not go here. They lost the title to the vehicle I purchased and took almost a month to admit it. They really don’t care how they treat their customers it’s pretty They lost the title to the vehicle I purchased and took almost a month to admit it. They really don’t care how they treat their customers it’s pretty sad. Find someplace else anywhere is better than here. More

So, I decided to treat myself to a new set of wheels. I thought, "Hey, a car dealership can't be that bad." Boy, was I wrong. Rip-Off Motors was like a circus act, but without the clowns. The financing d I thought, "Hey, a car dealership can't be that bad." Boy, was I wrong. Rip-Off Motors was like a circus act, but without the clowns. The financing department was a labyrinth of confusion and red tape. I felt like I was trapped in a choose-your-own-adventure novel, but every path led to a higher monthly payment. They do not deliver on promises! More

it's a great place to purchase a vehicle good customer service try dem u won't be desapointed customer service try dem u won't be desapointed More

Beware! ! They don't inspect their cars so if you have a problem "Oh well" you're screwed. I have been waiting for a refund from them but they are ignoring my ! They don't inspect their cars so if you have a problem "Oh well" you're screwed. I have been waiting for a refund from them but they are ignoring my calls. They run a shady business IMO. More

Just bought a dodge charger from Autocenter. Easiest car buying experience ever. Eric is the guy. If you come here to buy a car, go with Eric, he is gonna help you all the way! Easiest car buying experience ever. Eric is the guy. If you come here to buy a car, go with Eric, he is gonna help you all the way! More

They sold me a pick-up truck and I purchased the warranty. There were so many problems and the warranty covered nothing! So many complaints on google about this same thing! They should be shut down warranty. There were so many problems and the warranty covered nothing! So many complaints on google about this same thing! They should be shut down by the authoritys! More