Drive N-Motion Thornton
Thornton, CO
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Poor communication between employees We both loved the salesman we had, he was very sweet, Casey was very kind even though our over all experience was not a positive one. To begin with, t We both loved the salesman we had, he was very sweet, Casey was very kind even though our over all experience was not a positive one. To begin with, the communication in this dealership is poor at best, the so called "ase techs" that looked over our car missed a slipping transmission. They sold the original car we wanted and did not update, so after the loan process was halfway through and Casey went to get our car to look at it was gone, (again communication) so we have not had a great experience here... needless to say. This dealership, I am almost positive, could be great. Just some improvements in the shop and office, and I would honestly recommend to everyone. The prices, loan packages, and kindness of the staff there truly has great potential. I honestly hope to see them grow, and then I will come back again and again. More
Best car buying experience Couldn’t be happier with David and his team! Everyone was super helpful and friendly, and at the end of the day it felt more like we were dealing with Couldn’t be happier with David and his team! Everyone was super helpful and friendly, and at the end of the day it felt more like we were dealing with close friends than strangers. Buying a car is not always the funniest thing to do, but here they made it enjoyable! Thanks for everything! More
A complete joke. Boy, do I have a story for you. And I hope my words find you before you fall down the same rabbit hole we did. 10/11 - Overly impressed with the de Boy, do I have a story for you. And I hope my words find you before you fall down the same rabbit hole we did. 10/11 - Overly impressed with the dealership and how smooth our experience went. Mentioned concerns during test drive. Was informed they would be looked at. Bought the car. Gave a 5 star review. 10/24 - Now were receiving calls every few days about something missed, new fees, things being changed, or so forth. But haven't responded at all to the maintenance request brought up during the test drive...I'm becoming less and less amused. So were dropping to 2 star. Will update as time goes on. 11/8 - Haven't heard from the dealership since they called and informed us we needed to pay a fee that was nearly a car payment in itself, to keep the loan we were told was approved at signing. We made it work, and thus far, I actually like the lender. They actually answer questions and respond almost immediately. Overall, they have the right idea and rock customer service. The dealership, I have asked repeatedly about having the things checked out that we were told would be. I finally got one answer in their last response, telling me it passed inspection, so it's no concern. So, in other words, we were told whatever was needed to make the sale. I have also inquired repeatedly about the check we were told we would receive in regards to the over payment on our trade in. And to this day, I'm still in the dark entirely. First payment is in two days. I am stuck with the feeling that if they need something, they're up your you-know-what. If you need anything, and you already purchased, you're on your own 100%. They could care less. They say whatever they need to in order to make a sale. They're the definition of empty promises and creators of broken dreams. I've never had so much trouble after purchasing a vehicle. Dropping to one star as this experience, as wonderful as it started, has gone completely sideways, and I don't care to ever repeat it. One word. Disappointment. 5/21 - Over 6 months later. We have never heard back from this joke of an establishment. Even better, our referral for this adventure never even received the promised referral bonus. I will never do or bring business here again. Buyers beware!! More
Really great people to work with I was really nervous about buying a used vehicle, but the people at DriveNMotion made it a lot easier for me. I spoke on the phone with Kelly initiall I was really nervous about buying a used vehicle, but the people at DriveNMotion made it a lot easier for me. I spoke on the phone with Kelly initially and he was helpful and nice. I stopped by the office to drive a few cars and Zach was easygoing, really nice, and helpful without being a pushy car salesman. I picked a car I loved, but I wanted to check out a couple of other options, so we drove around for almost 2 days searching. We ended up going back and getting help from Brian, the owner, and Kelly. They were really great to work with and stayed almost 2 hours after they were closed to talk us through everything. So excited about my new car and all of the extras they gave us. Thanks, guys! More
Very nice. Not pushy. Will try and work with your budget. Very nice cars and trucks to choose from. Prices are great. Cars are clean. Not pushy. Will try and work with your budget. Very nice cars and trucks to choose from. Prices are great. Cars are clean. More
Great Make sure you ask for Zach Duty, he will give you an honest and accurate deal, he was very helpful and helped me find the car the fits. Make sure you ask for Zach Duty, he will give you an honest and accurate deal, he was very helpful and helped me find the car the fits. More
Kind, informative, trustworthy. Kelly couldn’t have been more helpful. We will be back to give him more of our business. We went to other places to check out other trucks, and we fel Kelly couldn’t have been more helpful. We will be back to give him more of our business. We went to other places to check out other trucks, and we felt like we were being forced to purchase with them. Kelly gave us the freedom to choose the vehicle WE wanted and are extremely grateful. More
First time buyer Really helped me out to getting a family car for the baby on the way. Great car loving it so far and it's a fair price range Really helped me out to getting a family car for the baby on the way. Great car loving it so far and it's a fair price range More
Great service Zach was great to work with. Very professional and explained all details of our sale clearly. Overall impressed by the quailty of cars this dealersh Zach was great to work with. Very professional and explained all details of our sale clearly. Overall impressed by the quailty of cars this dealership has. Everything we looked at was in great shape and nicely detailed. All the employees we talked to were friendly and very knowledgeable about their stock. More
Great Service and a Pain Free Process My wife and I were looking to replace a vehicle; online browsing led us to several choices from Drive N-Motion. My wife visited the location over lunc My wife and I were looking to replace a vehicle; online browsing led us to several choices from Drive N-Motion. My wife visited the location over lunch one day and met Zach. She left with a strong impression and Zach was quick to address our numerous emails. Throughout our search, Zach was personable and knowledgeable. We set the pace for our car-buying experience; Zach always made himself available but never pushed us to move forward. On numerous occasions, he adjusted his schedule to work with my wife and I. As we narrowed our search, Zach continued to provide us with additional options. Once we had sufficiently narrowed our criteria, Zach even searched Drive N-Motion’s incoming inventory and made available additional vehicles which fit our budget. Zach went above and beyond to serve us. He and Drive N-Motion took the car-buying process and made it as pain free as they were able. More