Drive Direct

I visited this dealership with $15k settlement check. They never found the car listed on their site. I walked all over their lot with 2 different sales people. The first sales person was really rude, lik They never found the car listed on their site. I walked all over their lot with 2 different sales people. The first sales person was really rude, like I lost their car. The next day I went to the Village Auto store. They greeted me immediately when I arrived on the lot. Their selection was outstanding. Almost immediately, I found a SUV I loved. Everything about the Village Auto store was exceptional. I will probably buy my next vehicle from them. The guys at Village Auto are totally awesome. More

Not very good service, very slow, bad trade in , I’ll never go back again never go back again More

Very welcoming, accommodating, and knowledgeable staff with a great selection of budget friendly vehicles. I was very pleased to find hybrids and electric vehicles amongst the gasoline options! with a great selection of budget friendly vehicles. I was very pleased to find hybrids and electric vehicles amongst the gasoline options! More

I scheduled an appointment with this dealership, went in to my scheduled appointment, and the salesman was with another couple. We walked around and it took a while before another person came over to help. to my scheduled appointment, and the salesman was with another couple. We walked around and it took a while before another person came over to help. They kept leaving to check on things and would leave us for 15 to 20 minutes at a time. We were there to see a specific vehicle (that I was told to come in to test drive hence the scheduled appointment) simply for them to say it wasn't ready. I expressed my disappointment as I had driven quite far and was prepared to purchase the vehicle that day. They ended up bringing the car around for me to see and they conveniently covered up the massive scratch on the front with a "Newly Acquired - expected to sell soon" sticker on the site. Long story short, since the vehicle was not ready, they wanted me to come back on another day once it was. Overall, poor experience. Would not recommend. More

Really pushy sales people, cars poorly detailed, and car are "fixed up" with sub par care are "fixed up" with sub par care More

I do love the car I bought here. 2012 Honda Accord 3.5 EX-L Coupe. It's exactly what I was looking for. But the experience with Drive Direct was terrible. There were several things wrong with the car t EX-L Coupe. It's exactly what I was looking for. But the experience with Drive Direct was terrible. There were several things wrong with the car that would only be evident at night, and I test drove it during daylight. Later that night after the purchase, here's what I found: The dome light didn't work, the dashboard and radio lights were way too dim, the courtesy lights didn't work, the radio pre-sets wouldn't stick, and the passenger side headlight was too dim. Spoke with several people at Drive Direct, they transferred me over to their parent location's customer support and then service department, who advised me to circle back and leave a message for the Drive Direct Sales Manager, which I did. The only response that resulted was from the original Salesperson who said the parent's service department might need to replace the battery, and since the sale was "as is" I'd have to pay for that myself. And if I didn't pay a $135 diagnostic fee, Drive Direct wouldn't even look at it. So I went elsewhere and bought a 72 dollar, 2 year battery instead. No problem. Solved everything but the way too dim headlight, which I'm still working on. I would suggest to Drive Direct a simple but more thorough inspection within their processes. More