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Drive Appeal New Hope

New Hope, MN

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117 Reviews

7701 42nd Avenue North

New Hope, MN

55427

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Showing 117 reviews

May 31, 2017

Awesome!! This guy is really awesome and was so helpful and patient for me and my husband. Really friendly and I think honest. I would for sure come buy another More

by Suga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Burks III
May 18, 2017

BEST DEALERSHIP WE HAVE BEEN TO!! I gave AC motors 5 stars because they care, it was a great experience and I will be back for my next car! They gave us time to look at the car as long More

by Kellsie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renaldo Dennis
May 17, 2017

Realdo was great Renaldo was one of the best sales experience I've had in my buying process he will always be my car guy and I'll recommend all my family and friends t More

by Bonteaus Steverson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Burks III, Renaldo Dennis
May 14, 2017

Shopping for my new suv Only a little more than an hour's Drive but well worth it. When we got to the dealership we were greeted by Willis Burke, who was the finance manager More

by Leanna Adams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renaldo Dennis, Willis Burks III
May 24, 2017 -

Leanna Adams responded

Well I have to kind take back some of my thoughts on what I was so impressed about with this dealership. Since we have taken possession of our new used vehicle, we already started having problems with it. My husband and I both agreed that we should buy the extra warranty contract that was offered because of the low miles on this car and we wanted to make sure that we had some extra insurance on repairs if they came up. The insurance that we bought turned out to be completely useless as the repairs that we have already made on this car in the first month we found were not covered through this warranty. So with that we decided two cancel our subscription with this company and purchase elsewhere. In our contract with this Warranty company it states that if we decide to resend on our subscription and we have not used or put any claims towards the subscription we would be refunded are full purchase price which was $ 2399. But finance company is telling us that we will not be entitled to our full purchase price that we will maybe get $2,000 to $2,100 2100. In this short time frame we have had a couple questions and and when we called dealership to talk to Willis he was a completely different person.He was very short and seem to be very annoyed of having to even speak to either of us period I am very disappointed about this complete change of attitude and the complete change of friendliness that he had when he was trying to get this car sold to us. My husband and I both are at the point that we do not want to have to even deal with him or the finance company that he went through for us neither of them. Have shown us even the common courtesy of returning our calls when we have called and had to leave a message asking them to please call us back as soon as possible this shows me there is a lack of professionalism with both of these companies it hurts my heart to have to learn that they were only out to one sell the vehicle and two see how much more they could sock xxx with. I was told that there was a GPS tracking system that had to be installed because the car was being financed so my mother-in-law and I had to wait while that was done the evening that I went in and purchased vehicle I had made the comment that that was fine as long as it wasn't something that I was going to have to pay for it because I did not feel that that had to be done I've never had that done on any of the equipment I purchased from the past the response from Willis was oh no you are not responsible for the pay on that but in my purchase contract I noticed that I was charged $799 for this period I am the one who signed the contract and I should have really taking my time and check everything over better than I did but because it was late and Willis and his associate were trying their hardest to get out of there quickly I signs without really reading things over so that is absolutely my mistake and I will have to live with that but in my eyes it's still another red mark in my book against AC motors for saying one thing and then adding it into the contract price and pushing papers at me right and left to get signed so they could leave the office immediately. If you decide to buy a vehicle from them please take your time and read over your contract completely or you will be disappointed as I was after that and there will be nothing that you can do about it either. And I apologize for was but I just cannot allow my original review to be posted on your site without it being truthful thank you Leanna Adams

April 26, 2017

Very professional,respectful,and easy to do business with I wld refer people to come to this dealership anytime of the week because they treat u right and are easy to work with and I recommend this place to a More

by Jigjack8205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Burks III
April 26, 2017

Great experience fast and easy Fast and easy helped a brotha out when no other dealership wouldn't give a chance at all but ac motors did . Easy to talk to and didn't discriminate l More

by SSD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Burks III, Renaldo Dennis
April 18, 2017

Willis Burks got the job done handles business very well Willis Burks was great very bissness like great experience buying and dealing with him would definitely recommend people to go see him very profession More

by Thegogetter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Burks III
April 14, 2017

Exceptional experience Willis gave me the personal service that is rare these days at dealerships. He walkedin me through the entire process and attended to every last detai More

by James Harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Burks III
April 12, 2017

My very 1st car. Rating this dealer a 5 start because his service was stellar. Did not expect to get such a low interest rate and low cost full coverage insurance. Spo More

by elijahjamesisrael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Burks III
April 11, 2017

Thank you! This was my second experience in purchasing a car, and it was the best experience that I've had. Willis was amazing, he was thorough, knowledgeable, More

by karebare68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Burks III
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