Dreyer & Reinbold BMW, INFINITI, Subaru, Volkswagen of Greenwood

Tom Madlem was wonderful. Very knowledgeable, friendly, a good listener. He is a credit to his field. Very knowledgeable, friendly, a good listener. He is a credit to his field. More

Tom has been incredible, patient, detailed and kind. I was honestly very intese but Tom was extremely patient through all my questions. Being a salesman I never felt pressured, which is the kind of stuf I was honestly very intese but Tom was extremely patient through all my questions. Being a salesman I never felt pressured, which is the kind of stuff that makes me dislike and not want to buy from any other salesman. I would go back with BMW and Tom solely because of his service. More

I brought my vehicle in for service on 12/3- my 2022 WRX was due for its 30k mile check up. The service advisor John handed me a tablet with three items on it, and made it seems like all three items were re was due for its 30k mile check up. The service advisor John handed me a tablet with three items on it, and made it seems like all three items were required. The additional services were a "fuel injection cleaning" and an alignment. The first problem I have is with the 30k mile service itself. There were a few things their inspection did NOT catch, and were not notated in their system. These items that should have been caught during the inspection itself are as follows 1. The key fob battery is dying, as indicated on the dashboard 2. There is a lug stud that is chipped on the left front of the vehicle, which should have been caught and addressed, and was not. 3. The battery for the vehicle is losing cold cranking amps, and will need to be replaced soon. 4. The TPMS light is illuminated on the dashboard, which was not mentioned on the ticket or anywhere on the notes- this should have been mentioned. The second service sold was the fuel injection cleaner- the cleaner itself was 90$, and I was then charged $223.77 for them to put it into the system- an hour and a half of labor for that? Really? Overpriced and something that I could have done myself but was sold to me as part of the "necessary services" on the WRX. Third was the Alignment. Not only was I not provided a spec sheet for the alignment but there was only a vague mention of issues with the "caster" on the vehicle. For those in the know, caster is how the suspensions is centered on the vehicle, and helps with straight line handling as well as handling during cornering. It is not adjustable even though the technician stated it was out of spec, and without that spec sheet I don't believe that the Alignment was completed on the vehicle although I was charged $150 for it. Lastly, there was a shop fee of 75$- though there was no explanation of what these supplies were for. The Ford dealership I deal with frequently has only ever charged me 32$, and they have a breakdown of these costs on their sheet. I work for a body shop. My job every day is to justify the repairs we complete on cars with proof of repairs, invoices, line by line items, and an explanation of every single item placed onto a vehicle because without these things, I will not get paid by the customer or by the insurance company. Transparency with your customers is key in business, and I would caution you to be careful in who you deal witg so you do not get taken advantage of when bringing your vehicle to a shop for any kind of work. Austin H More

Second BMW I've purchased at Dreyer and reinbold. After first fantastic experience, definitely wanted to deal with Tom again. He makes the entire experience enjoyable and easy. Every part of the tra After first fantastic experience, definitely wanted to deal with Tom again. He makes the entire experience enjoyable and easy. Every part of the transaction goes smooth as silk. I highly recommend Tom and Dreyer and reinbold!! More

Really enjoyed working with Tom Madlem at Dreyer & Reinbold BMW. Great experience ordering a new custom build from him - very responsive and helpful. Enjoyed working with the rest of the team too - a Reinbold BMW. Great experience ordering a new custom build from him - very responsive and helpful. Enjoyed working with the rest of the team too - a nice, laid back experience buying a BMW! More

Tom has been advisor on my last 2 BMW purchases. Tom, and the entire D&R staff always go the extra mile. Great dealership from sales to service! Tom, and the entire D&R staff always go the extra mile. Great dealership from sales to service! More

Tom was terrific. Very kind and answered my questions. He took his time and made sure I was comfortable. He kept me updated throughout my ordering process which I Very kind and answered my questions. He took his time and made sure I was comfortable. He kept me updated throughout my ordering process which I really appreciated! Excellent experience! More

I was awesome experience working with Tom Madlem. Process was very smooth and services were exceptional. Process was very smooth and services were exceptional. More

Always excellent service. In and out quickly and kept up to date on progress. John Stephenson is great and always friendly, knowledgeable and on top of things. In and out quickly and kept up to date on progress. John Stephenson is great and always friendly, knowledgeable and on top of things. More