Dream Nissan Lawrence

I'm updating my original review to share the full picture of my experience at this dealership. The facility itself left a lot to be desired. This was my first time purchasing from Dream Nissan dealership at of my experience at this dealership. The facility itself left a lot to be desired. This was my first time purchasing from Dream Nissan dealership at Lawrence, and unfortunately it was not a great introduction. Our sales rep, Jason, was decent enough, but when I specifically asked to look at a Versa, he took us on a test drive in a Sentra instead. Once the numbers came back well outside our budget, he immediately shifted into classic sales-pressure mode — asking what he needed to do to "earn our business." We told him clearly the numbers didn't work for us, and that should have been the end of it. Let's talk about the pricing, because this was the most frustrating part. I called ahead specifically because the vehicle was advertised at $16,817, discounted due to hail damage. That price is the reason we made the trip. When we sat down and the numbers came out, the price had jumped to $18,500 — with a $750 rebate already factored in. That is a significant difference from what was clearly stated when I called, and no satisfactory explanation was given for the discrepancy. That kind of bait-and-switch pricing erodes trust immediately. What made things worse was what happened after I left my initial review. Brad Baker, listed as Director of Consumer & Partner Affairs, contacted me and asked me to change my review to a positive one, claiming I had left the dealership happy. I had never met or spoken with this man during my visit, so I found it both surprising and inappropriate that he reached out asking me to revise an honest review. On the financing side: we came in with a 720+ credit score, which is solid, and still could not get a reasonable rate. Every conversation circled back to "how much down and what monthly payment?" When we pushed back, we were told that neither the bank nor the dealer could control the rates. That is not an explanation — that is a dismissal. It is the worst dealership I have ever visited, but between the pricing discrepancy, the pressure tactics, and the request to alter my review, I will not be returning or recommending it to others. More

I’d been hunting for a very specific used car, a Volvo XC90 hybrid, for a couple months. Couldn’t find any in my price range in Kansas City area. But I recently found one at Dream Nissan in Lawrence, whic XC90 hybrid, for a couple months. Couldn’t find any in my price range in Kansas City area. But I recently found one at Dream Nissan in Lawrence, which is only a 40 minute drive. Came out, test drove it, and loved it. Started paperwork at dealership and finished it online. When all was done, they delivered it to my home and picked up my trade in. There was a big rock chip in the windshield when they delivered the Volvo, but they arranged to have a local auto glass shop replace it. They treated me like I was buying a new car, even though it was a pre-owned. Great experience. More

I have been coming to Dream for a long time. Everyone is friendly and helpful. I get any issues fixed promptly and they are always available to answer questions. Everyone is friendly and helpful. I get any issues fixed promptly and they are always available to answer questions. More

It is always fabulous! Lake was great! They got me in on time. Texted me about other services I needed and gave me the price and did the work. Lake was great! They got me in on time. Texted me about other services I needed and gave me the price and did the work. More

Too many employees who send misleading and contradictory information. Lack of coordination , efficiency, and dependability. Delay in the delivery of vehicle. information. Lack of coordination , efficiency, and dependability. Delay in the delivery of vehicle. More

Went into have my car looked at walked out with a 200 dollar bill and not one thing done to my car to fix it!! dollar bill and not one thing done to my car to fix it!! More

I was super nervous coming in here to the dealership from past experiences and they have been absolutely amazing throughout the whole process I will definitely be returning in the future! past experiences and they have been absolutely amazing throughout the whole process I will definitely be returning in the future! More

I can't say enough about Dream Nissan and Randal. We bought 2 cars in 3 months and they made the deals happen. No pressure, no pain. I highly recommend Randal if you need a new or used car, whether o We bought 2 cars in 3 months and they made the deals happen. No pressure, no pain. I highly recommend Randal if you need a new or used car, whether or not you have good credit, they can make the deal happen! More

Dodge was fantastic but I was lied to by the finance team and then the car has just had troubles since I bought it. I got it on the 4th of April and had to take it back on the 7th because the check engine li and then the car has just had troubles since I bought it. I got it on the 4th of April and had to take it back on the 7th because the check engine light came on morning of the 7th for a fuel leak in the exhaust system. I only just got it back on the 25th. More

Easy to work with and very professional only suggestion is wish you all had loaner vehicles for people that don’t live near by is wish you all had loaner vehicles for people that don’t live near by More