Doxon Toyota of Auburn

Ran into a lot of issues with the “Financing Manager” and random other employees. The salesman I had was fabulous though everyone else was crap. Went in with cashier check for the car I wanted and every step random other employees. The salesman I had was fabulous though everyone else was crap. Went in with cashier check for the car I wanted and every step of the way the financing manager for the dealership kept giving me road blocks telling me where I had to register a vehicle and refusing to simply issue a 3 day, 7day or month long temp tags and trying to get me to pay an additional 2,000 to register it where I had intended to. This man kept trying to run my credit when there was absolutely no reason he needed to, again check in hand, other than he was trying to get me to use one of their preferred loan companies or to try and hide more fees within the documents. More

I purchased myToyota Highlander in 2015 from the Puyallup dealership. We moved and I decided to take it to the Auburn Doxon Toyota dealership. I figured it was a trusted location on the premise of the Toyo dealership. We moved and I decided to take it to the Auburn Doxon Toyota dealership. I figured it was a trusted location on the premise of the Toyota brand name. I went in for a routine check. After waiting one of the service writer rep pulled me aside. She asked a few questions about my history and after digging in prided several items she was surprised I had never done on my vehicle. I had her look up what history she was able to see from the other service dealership and explained those things hadn’t ever been recommended and that I did not currently have any issues with my vehicle. It was a speculative recommendation of a service she said I was in dire need of to maintain the reliability of my vehicle. She proceeded to tell me some advice and used the angle that if I were her daughter a list of must do items I had to get done to my vehicle. The way she worded it made it seem as though the Puyallup service department had been neglecting the maintenance on my vehicle. I’m a mom of 3 small kids and relay on my vehicle to get us around and maintain my job. It was a big order just under $3k in servicing. I trusted what she had explained to me and that even though the services were expensive it was better to trust a Toyota tech then a random shop. I decided I would get those things taken care of at my next appointment to ensure the longevity of my reliable vehicle. I took my vehicle in for the appointment for the list of “much needed” servicing. The drive home backing into our driveway in reverse it sounded and felt like the transmission was slipping with a jarring vibration. This had never happened previously. I called and they asked to have it back immediately. With all the servicing I asked and they agreed it was possible a fluid didn’t get topped off. After reviewing it here’s what I got. The technician test drove vehicle and could duplicate concern of chatter or slipping feeling while applying load to transmission while in reverse. The suspected solution would be a automatic transmission assembly band replacement for $8,623.10. I want to reiterate I did not have any issues like this until after it was serviced. In conversations they still couldn’t even guarantee this would fix the issue or it was 100% the problem. The mechanic said he wasn’t sure why that was happening. Generally a transmission issue happens while you are in gear not in reverse. After phone calls and trying to get more clarification on what exactly the issue was and how and why it was happening they agreed to just do it for half the cost. The whole process and engagement with this dealership has slimy vibes. Those service writers that check you in get commissions on all work done. Completely fine but playing on the heartstrings and guilting customers by telling them to do service is a manipulative tactic to get you to fit a bill at 300% the cost. Especially when they push something to be done when there are no known issues with the vehicle and previous inspections did not flag anything by the technicians. It would be one thing if I hadn’t taken my reliable no issue vehicle in and then not received a problem back after service. Not only is there a reverse issue with my Highlander the gas sensor is off. When filling my tank I used to get over 308 miles to a full tank, now it’s at around 288. It has a 17.9 gallon tank, when I fill up it only allows close to 16 gallons to an empty tank. I give this review as a warning for those trusting their money with Doxon. Just because it has the Toyota name doesn’t mean I would trust your Toyota with them. If you do beware of over priced servicing, slimy tactics and hope your vehicle returns to you in at the very least the same condition you left it or you may just end up with worse. By the service they performed on my Highlander transmission two other certified Toyota service mechanics said they compromised the reliability of my transmission in my Highlander. It isn’t recommended to do what the service writer recommended. Along with the fact of the bill was 3x the inflated cost compared to other technicians. Service writers after reviewing what the techs said that they couldn’t simulate the problem but were only making a recommendation to try and cover the problem based on speculation not on finding and identifying an issue. The tech manager even said because there was no critical identified issue they could pin point that I can just drive my vehicle and I can get away with it. They did not repair my vehicle all they did was over service for profit and increased the probability of my car having issues along with the two they caused. As a learning opportunity for others. You cannot always trust that a dealer holds the same standards and trust behind the Toyota brand name. More

3 hours for an oil change and the person was rude. Worse service I ever been. Worse service I ever been. More

My 05 Sienna runs fine before I dropped off for an oil change. After the oil change, the engine light and VSC light came on. And the dealership wanted 190 bucks for a diagnosis which my car runs fine befo change. After the oil change, the engine light and VSC light came on. And the dealership wanted 190 bucks for a diagnosis which my car runs fine before they put their hands on it. This is so disappointing More

The car dealership sold us the wrong car on purpose. We went in and worked with Joel Ramos to get a brand new Hybrid Rav4. He told us that they have one coming and once the car came in, it was the wrong We went in and worked with Joel Ramos to get a brand new Hybrid Rav4. He told us that they have one coming and once the car came in, it was the wrong car model. But instead of telling us that, they swapped out the pamphlets in the car with hybrid pamphlets and let us drive off with it Thursday night. Saturday we realized that the model was wrong and called back. When we went back in, instead of owning up and apologizing, they tried to sell us a more expensive used car and said they would throw in a roof rack and mud guards like that was going to resolve their mishaps. After going back and forth, they told us we should've known that hybrids take up to 6 months to come in. What?! How were we supposed to know that after Joel told us that he had one for us. They even made us pay a stoppage fee because the check was already deposited. Not sure why I even thought for a second they would offer to pay the $25 just as a nice gesture, but of course it probably didnt even cross their mind. Manager didnt even come in to talk with us, he just kept walking by like nothing was happening. Either one, he doesnt know whats going on in his business, or 2 hes embarrased that his team got caught with their shady business tactics trying to make a dollar. CLOWNS! More

Had scheduled service today. Service was fast , efficient and staff was very friendly. Thanks for getting car done earlier than ecpected when you guys heard I was waiting. Service was fast , efficient and staff was very friendly. Thanks for getting car done earlier than ecpected when you guys heard I was waiting. More

I spent 3 hours at Doxon and decided to put a $500 deposit down on a car that was supposed to arrive in October. About a month later, no updates. I call back the dealership and the car I put the depos deposit down on a car that was supposed to arrive in October. About a month later, no updates. I call back the dealership and the car I put the deposit down for didn't exist. I had sold my car in anticipation of this car coming, and now I don't have a car to drive for MONTHS. I took my business elsewhere but I was told that the earliest they could get the car I originally wanted was not until December. Unbelievable service by Doxon. Never coming back and never recommending to my friends and family. More