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Downtown Toyota-Subaru of Oakland - Service Center

Oakland, CA

4.3
3,372 Reviews

3,372 Reviews of Downtown Toyota-Subaru of Oakland - Service Center

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December 03, 2022

They were not knowledgeable about their inventory. The service department would not engage and sales rep made things up re: issues with the vehicles and work done one the vehicles. Not a good experien More

by JBS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar -1 rating
December 03, 2022

It’s just fine very accommodating got everything done on time. Now having said that I really don’t know if it was done cuz I don’t speak car. More

by Dirtydougoakland
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Pena-Marquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2022

Took my Subaru here for service and Joe was wonderful! He kept me updated and made sure I had a ride home and back to the dealership. Highly recommend:) More

by J. Christensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe n
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2022

Staff were very professional and friendly, both a senior manager and a trainee. Car was ready when promised. More

by joel m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2022

the service is prompt and courteous. the call to inform you what is going on with your vehicle. More

by lorvamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hocter
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2022

Oscar was seriously THE BEST! So nice and friendly and helpful. I really appreciated him helping me and his great attitude! More

by SALLYFRYKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
December 02, 2022

I am very pleased with the EXCELLENT QUALITY customer service I received. I appreciate the warm greeting with a smile; the clear and thorough explanation given regarding the service that was administere More

by ANTOINETTECLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2022

Made appointment you took care of me on time and returned my vehicle at the end of the day on schedule More

by TOMASGUINDON127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Benett
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2022

I loved the service I received for my Key Fob replacement. Service Team was welcoming and friendly and I got my keys fixed. Thank you! More

by Aissata Camara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hocter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Benett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe n
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Aissata Camara responded

Thank you

December 02, 2022

Reliable Toyota service with quality. Advisor explained clearly on the service and kept up the timeline for delivery. This is the major service for my 20 year old Highlander. Everythin More

by wenkai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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