Downtown Toyota-Subaru of Oakland - Service Center

My agent Naider was excellent and really went above and beyond to communicate clearly and comprehensively, texting me additional information and stayed right up until closing so I could pick up my car same beyond to communicate clearly and comprehensively, texting me additional information and stayed right up until closing so I could pick up my car same-day. More

Awesome service and no real wait time! Everyone is friendly! Love it People! Coming in to buy a new Subaru so i can use your service center!! Jo Judt Everyone is friendly! Love it People! Coming in to buy a new Subaru so i can use your service center!! Jo Judt More

Kevin was really helpful when my car needed emergency repair! He made a difficult situation less stressful, was very informative and even answered email while on vacation. repair! He made a difficult situation less stressful, was very informative and even answered email while on vacation. More

I had torn a tire due to a pothole (thanks Oakland). So purchased 4 new tires from them. Then I tore another tire due to a pothole and they replaced it under warranty. They also rotated my tires and So purchased 4 new tires from them. Then I tore another tire due to a pothole and they replaced it under warranty. They also rotated my tires and they aren’t supposed to be rotated on a Lexus IS 200T. Lexus is owned by Toyota so this is one reason I bring my car fo them. Then I tore another tire due to a pothole and they said that wasn’t under warranty. The guy said “it’s not under warranty when you tear a tire due to hitting a curb”. I told him I didn’t hit a curb, I hit a pothole. It was accusatory and rude of him. We just needed one tire and in the morning they told us they needed to keep the car overnight. We said no- we needed the car. Then Vern called at 4pm and said a machine broke and he needed to keep it overnight. We called the next day and he said he’d call us back in 20 min and he never did. This went on most of the day where we’d call and ask to talk to Vern and they said he’d call us and they didn’t. We were stranded meanwhile without a car. No temporary car was offered. Terrible! We give them a lot of business. They’re nice but we’re never greeted in a friendly way or feel like we’re appreciated customers. If I could find the time to find a better place, I would. More

Horrible customer service I waited outside in the freezing cold for three hours only to be told they couldn’t help me freezing cold for three hours only to be told they couldn’t help me More

Took forever like 6 months to get a catalytic converter. If you need one of those try elsewhere If you need one of those try elsewhere More

Flexible drop off time, Speedy work. Excellent communication. They do not upsell you on extra work. Excellent communication. They do not upsell you on extra work. More

Best dealer experience I’ve ever had. Super fast and easy entry, nice people. They even have a free Lyft within 5 miles if you need it (I was on bicycle). Very straightforward, no hard pu Super fast and easy entry, nice people. They even have a free Lyft within 5 miles if you need it (I was on bicycle). Very straightforward, no hard push-sell. Fast and efficient on the tail end too. Totally the opposite of another Suburu service center. I’m going here from now on. More

He was amazing! Very polite! Got my vehicle super fast, he kept me in touch with everything Very polite! Got my vehicle super fast, he kept me in touch with everything More

The service personnel puts things to change but never change them! It’s on the sheet that’s to change but the new part is never there! change them! It’s on the sheet that’s to change but the new part is never there! More