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Downtown Toyota-Subaru of Oakland - Service Center
Oakland, CA
3,372 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,372 Reviews of Downtown Toyota-Subaru of Oakland - Service Center
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January 03, 2023
Everyone was nice and efficient. Pleasant waiting area. Love Subarus and wish I could afford a new Crosstrek Pleasant waiting area. Love Subarus and wish I could afford a new Crosstrek More
by Jim
Verified Customer
January 03, 2023
Happy customer appreciative of your service and the attentiveness of your office staff. Also appreciate that you offer the wifi and workstation area so I can perform my job while waiting for my car. attentiveness of your office staff. Also appreciate that you offer the wifi and workstation area so I can perform my job while waiting for my car. More
by ALISA_SCHULMAN
January 03, 2023
Kevin Goh was proactive, kind, and provided excellent customer service. He kept me updated on the status of my car and was extremely helpful when working on my claim with my insurance. customer service. He kept me updated on the status of my car and was extremely helpful when working on my claim with my insurance. More
by Lauren Calso
Employees Worked With
January 03, 2023
First time I went to the dealership, they didn’t have anybody to service my car, so I wasted an hour, with an appointment I booked online. They said they attempted to reach me, but there was no call or e anybody to service my car, so I wasted an hour, with an appointment I booked online. They said they attempted to reach me, but there was no call or email. Second time I booked, they notated a check tire pressure light but didn’t address it, so I had to measure and adjust myself when I got home. No eta on service either time. It shouldn’t take a half day for a 5k service. I was asked why my car was so clean upon arrival? More
by nychrislin
Employees Worked With
January 02, 2023
Kevin Goh was extremely helpful and proactive especially when helping with my insurance claim. He kept me updated on the status of my car. He’s kind and easy to work with as well. when helping with my insurance claim. He kept me updated on the status of my car. He’s kind and easy to work with as well. More
by LAURENCALSO
Employees Worked With
January 01, 2023
I have written at length about my criticism. You then send a follow-up message the response to which is designed NOT to be saved. Goodbye. Don DeLaura You then send a follow-up message the response to which is designed NOT to be saved. Goodbye. Don DeLaura More
by dondelaura01
Employees Worked With
Don't remember. The second to last service person ran up as I was paying and added negative info about tires. What if he hadn't caught this major error?
January 01, 2023
my visit was to the service center, My experience with service was excellent . I was on time to my appointment I was taken back right away. I waited for the service men. He got me through the process, service was excellent . I was on time to my appointment I was taken back right away. I waited for the service men. He got me through the process, fixed my car and i was on my way.every thing was perfect. . More
by EMACKEYRN
Employees Worked With
December 31, 2022
Could not fix the problem. Key fob intermittently won’t unlock or start the car Key fob intermittently won’t unlock or start the car More
by GOFFENBERG
Employees Worked With
December 31, 2022
The quality had fallen steeply. My car keeps having the same issue and I think the department rushes through and does not go through each topic thoroughly. I am still having issues My car keeps having the same issue and I think the department rushes through and does not go through each topic thoroughly. I am still having issues with my car. More
by SUSANAQ71
Employees Worked With
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