Downtown Toyota-Subaru of Oakland - Service Center

Fast and friendly, my battery died at pick up and they got me set up and put me in the schedule first thing in the morning got me set up and put me in the schedule first thing in the morning More

Always helpful and friendly. Appreciate that they are transparent about what needs to be done. Appreciate that they are transparent about what needs to be done. More

Friendly. they accomplished work efficiently. Very sorry Armando was no longer working at this dealership. they accomplished work efficiently. Very sorry Armando was no longer working at this dealership. More

I went to do my regular maintenance and Kevin took great care of me. He was able to get me a ride to and from work while leaving my car at the shop. He exceeded my expectations and created a great client ex care of me. He was able to get me a ride to and from work while leaving my car at the shop. He exceeded my expectations and created a great client experience. Every time I go to this dealership, the experiences are usually great. Thank you! More

I thought the staff were very friendly and accommodating. This question is requiring fifteen words! This question is requiring fifteen words! More

The service center was prompt and diligent in figuring out the problem. They were clear and concise describing the problem and the solution. I do wish it were easier to reach the service desk on the out the problem. They were clear and concise describing the problem and the solution. I do wish it were easier to reach the service desk on the phone. A direct line would be so much more convenient. More

Estimate given for time and cost to service and both were reasonably close in reality reasonably close in reality More

I was incredibly pleased with the service technician. Super helpful, well-informed, considered what I needed given my driving habits. Super helpful, well-informed, considered what I needed given my driving habits. More

Called to tell me a part I’ve been waiting for since October was in. Made an appointment for 7 am. I arrive, and at 9:30 am (2.5 hrs later) I’m told they can’t find the part. After another hour I’m told October was in. Made an appointment for 7 am. I arrive, and at 9:30 am (2.5 hrs later) I’m told they can’t find the part. After another hour I’m told they must have called the wrong person and that it was a mistake. No estimate for when my part is due to arrive which makes me wonder if they gave it to someone else. All in all they wasted 4 hours of my time and I’m still no closer to a resolution. Terrible experience. More

Great compassionate service, they always address my needs and concerns. They go above and beyond to provide quality service. and concerns. They go above and beyond to provide quality service. More