Downtown Toyota-Subaru of Oakland - Service Center

I scheduled a maintenance service on-line for my 2021 Subaru Legacy selected a 10:30a appointment time I waited more than 3 hours for my general maintenance inspection. My issue is why schedule an appoin Subaru Legacy selected a 10:30a appointment time I waited more than 3 hours for my general maintenance inspection. My issue is why schedule an appointment if I’m expected to wait for 3 hours before getting my car serviced the problem could be on-line scheduling but no one offered an explanation for my long wait this is where the car was purchased so taking it there for service seemed the correct thing to do, please advise about alternatives for scheduling service appointments for my vehicle More

Wait was to long to fix a tire leak an not so give updates in a timely manner updates in a timely manner More

My Prius 12-volt battery died. After getting it charged by AAA, Downtown Toyota was able to replace the battery within 2 hours even though I arrived without an appointment. I rea After getting it charged by AAA, Downtown Toyota was able to replace the battery within 2 hours even though I arrived without an appointment. I really appreciated that! More

Good scheduling, knowledgeable and friendly technical support.. Did the job in a timely manner and priced competitively. support.. Did the job in a timely manner and priced competitively. More

Service advisor was outstanding and called me with updates and assistance in contacting battery settlement. Service was completed ahead of estimated time. updates and assistance in contacting battery settlement. Service was completed ahead of estimated time. More

My rep was not good this time. Made promises about when car would be ready and didnt stay in touch. Made promises about when car would be ready and didnt stay in touch. More

I had called because I wanted 2 more keys. They would call me back when they had them but then didn't. Then my service light came on so I called and said I only want to come if I can get my They would call me back when they had them but then didn't. Then my service light came on so I called and said I only want to come if I can get my keys. I came and left the truck and came back after work. I was told to sit and wait. They were having trouble programming the keys. Then it turned out they were working on the wrong truck. They hadn't touched my truck the whole day. I had to come back the next day. I did receive a significant discount - free keys -- I appreciated that but how can this happen? Crazy and ridiculous. A broken system for sure. More

My recent experience here with Bryce was super helpful and great! Went above and beyond! I have always had really great experiences at this service center. and great! Went above and beyond! I have always had really great experiences at this service center. More

Since my last service at the dealership, I have been inundated with these surveys! The dealership is great but STOP SENDING ME SURVEYS! inundated with these surveys! The dealership is great but STOP SENDING ME SURVEYS! More

Parking is an issue at times. There needs to be a lobby or lounge with coffee and tea. There needs to be a lobby or lounge with coffee and tea. More