Downtown Toyota-Subaru of Oakland - Service Center

Great service. On time. Clear communication. Polite and respectful. Easy for the customer. Easy to get an appointment. On time. Clear communication. Polite and respectful. Easy for the customer. Easy to get an appointment. More

I'm drawing a blank on the name of the advisor who helped me but he was awesome and provided stellar customer service. helped me but he was awesome and provided stellar customer service. More

Kevin Goh is pleasant, knowledgeable, and accommodating. He interacts with customers and & staff in a friendly and professional manner. He interacts with customers and & staff in a friendly and professional manner. More

There was a sign saying to wear a mask in the lobby but an employee sitting at the desk was unmasked. I am COVID cautious so did not appreciate that an employee sitting at the desk was unmasked. I am COVID cautious so did not appreciate that More

Daniel as always goes beyond what is expected. I brought my 2019 Rav 4 because it was making awful noises on freeway. He kept the car a couple of days to run checks to see what was causing the iss I brought my 2019 Rav 4 because it was making awful noises on freeway. He kept the car a couple of days to run checks to see what was causing the issue ( I feared a catalytic converter theft but that was not the case). He worked very hard to find the cause, having the tech drive and monitor with the laptop . Long story short no problem was found - I was prepared to pay the diagnostic fee when I picked up car but Daniel would not let me since no issues were found I was very impressed by his thoughtfulness. Because of his excellent customer service skills, we will be lifetime customers. This is not the first time Daniel has gone above and beyond in the matter of excellent customer care . Thank you More

Kevin and Duke were excellent. They kept me informed and provided meaningful updates. I would recommend. They kept me informed and provided meaningful updates. I would recommend. More

I watched as a customer walked in and 3 men sitting behind their desks scrolling on their personal phones didn’t want to look up to help the person. Finally, one of the service reps asked what the cust behind their desks scrolling on their personal phones didn’t want to look up to help the person. Finally, one of the service reps asked what the customer needed and seemed disinterested and distracted the whole time. When I returned to pick up my car I experienced the same treatment with several employees sitting behind their desks on their phones as if they were waiting each other out to see see who would look up from his phone first. Also, each time I visit my brake measurements vary drastically which makes me feel that I can’t trust this dealership’s assessment. More

Fast, friendly service. Made me feel welcomed. Charges were reasonable and the wait was short. Made me feel welcomed. Charges were reasonable and the wait was short. More

Customer since 2015. I went in for oil change/usual maintenance. The bill was $450. This is double what they charged the previous time. I showed the itemized list to a pr I went in for oil change/usual maintenance. The bill was $450. This is double what they charged the previous time. I showed the itemized list to a private mechanic who noted I was overcharged by at least $200. Unacceptable. They lost me as their customer after 8 yrs. Sadly, they won’t miss my patronage. Oh, and my car is in perfect condition with very few miles. Absolute robbery. Not how to take care of your loyal customers. As a single mom, I can no longer afford to have a simple oil change and inspection at Toyota. Not to be believed. More