Downtown Toyota-Subaru of Oakland - Service Center

Kevin Goh is knowledgeable, affable, and thorough. I took my car in for general service and offhandedly mentioned that in between Downtown Toyota services I had taken my car to a neighborhood gas station and my car in for general service and offhandedly mentioned that in between Downtown Toyota services I had taken my car to a neighborhood gas station and had a tire nail leak patched. Long story short Kevin & his staff assesses the tire was still unreliable and ordered a new replacement tire that they received and installed on the same day. Beyond that Keven & his staff are always warm, friendly, and attentive to make sure you're being helped. More

I had a very positive experience. Kevin Goh is really first rate. He remembered me from prior visits and is very professional. He is a reason that I return to Downtown. first rate. He remembered me from prior visits and is very professional. He is a reason that I return to Downtown. More

The downtown Subaru of Oakland on Broadway has very friendly staff members and excellent customer service! Thank you Jimmy and team for all your help. friendly staff members and excellent customer service! Thank you Jimmy and team for all your help. More

The service was good however I only had a regular maintenance done which took over three hours to complete. I had made an Appointment for 7:15 AM and thought it shouldn’t take that long so I would wa maintenance done which took over three hours to complete. I had made an Appointment for 7:15 AM and thought it shouldn’t take that long so I would wait. After three hours I finally asked the service person where my car was and it was still being worked on, which means they probably just started working on it. Why have appointments if there’s no one able to work on the car immediately?? More

The advisor Raymond was helpful and explained the cost in detail. They provided a free rental for me to use since my service would be overnight. However for the amount I paid I would have expected a car w in detail. They provided a free rental for me to use since my service would be overnight. However for the amount I paid I would have expected a car wash or vacuum to round out my service. More

Reps were friendly and helpful, and communicated well when to expect the return of our vehicle. Having a twenty-five word minimum for reviews is silly though. when to expect the return of our vehicle. Having a twenty-five word minimum for reviews is silly though. More

Definitely a 5 star experience even during covid! I am always fortunate to get Vern Chao as my service advisor who is friendly, patient, professional, respectful and will answer questions I may have...I a always fortunate to get Vern Chao as my service advisor who is friendly, patient, professional, respectful and will answer questions I may have...I appreciate he keeps me up to date on time and recommendations needed without any hard sell. My recent visit was the first taking their “shuttle” to and from work was a great experience as well...I believe Alex was the driver in the morning with Mike picking me up in the afternoon...BOTH friendly, engaging and have to add great drivers! I rarely take any shuttle as I tend to get motion sickness and these guys made it a very pleasant ride and flew by with conversation! I made it a point to get their names as they represent Toyota and just impressed with the customer service here! Thanks to all 3 and all staff that made this visit seamless and quick. Major props! thank you More

Great Job, handled promptly, and great customer service. Will take our cars there again and recommend to friends and family. Vern always takes care of us and is thorough and makes the process go by quick! Will take our cars there again and recommend to friends and family. Vern always takes care of us and is thorough and makes the process go by quick! More

Staff were very friendly and also apologized that it took a while to get me checked in. David took the time to talk me through my service and any potential costs. He also made sure that I had a way to get ho a while to get me checked in. David took the time to talk me through my service and any potential costs. He also made sure that I had a way to get home and reminded me of their drop off service, which I used and was very pleasant. More

**CREDIT CHECK REQUIRED BEFORE YOU CAN SEE/TEST DRIVE CARS** I am first time car buyer with excellent credit and headed to Downtown Toyota with the intention of buying my first car. I made an appointm CARS** I am first time car buyer with excellent credit and headed to Downtown Toyota with the intention of buying my first car. I made an appointment in advance and was instructed to ask for a specific salesperson when I arrived. Upon arrival, I was rushed inside to get my temperature taken while at least 3 employees walked around without masks. I was then helped by someone who was not the salesperson assigned to me over the phone. After completing a lengthy questionnaire and being transparent about what I was looking for, the salesman took my paperwork to the manager and returned asking to run a credit check before I could see or test drive cars. This is a strange request and I have never experienced this at other dealerships. I am curious to know if this is the treatment all customers receive or just black women? This is a predatory environment and I would not recommend visiting this dealership to anyone. More