Downtown Toyota-Subaru of Oakland - Service Center

Everything went smoothly, from making the appointment online, meeting with the service advisor, maintaining communication and keeping me informed about the work, to picking up my vehicle. Everyone I talk online, meeting with the service advisor, maintaining communication and keeping me informed about the work, to picking up my vehicle. Everyone I talked to was friendly. More

I’ve been taking my truck to Broadway Toyota since 2017 Great service Friendly staff Quick response 5 start service I would definitely recommend this place Great service Friendly staff Quick response 5 start service I would definitely recommend this place More

After spending $400+ on an oil change and maintenance service I was really disappointed that service does not include a car wash despite needing 5 hours to finish the job. service I was really disappointed that service does not include a car wash despite needing 5 hours to finish the job. More

It was easy to schedule a service at the time I requested. I was able to wait in a comfortable area while I waited. The service was completed in less than 2 hours. I was able to use a coupon to requested. I was able to wait in a comfortable area while I waited. The service was completed in less than 2 hours. I was able to use a coupon to save $25. Thank you. More

Honestly, the service at your center is not equal to other service centers. We also have a VW and the service at the dealership is much better. I waited around a lot at your center. I had to get a lo other service centers. We also have a VW and the service at the dealership is much better. I waited around a lot at your center. I had to get a loaner because the service was not completed at the end of the day. When I returned the car the service staff was in a meeting. The person helping me seemed to expect me to wait until the meeting was done before I could get my car. I finally let him know I could not wait and he found someone to bring me the key. Not helpful at all. The woman at the cashier desk was great. I’m just giving you this feedback because I would want to know if I was managing this service center. More

My service was only supposed to take 35 minutes said the letter I got from Subaru. 6 Nuts needed to be checked for tightness. Ended up being at the service department for 2.5 hours. I made an appointment, e letter I got from Subaru. 6 Nuts needed to be checked for tightness. Ended up being at the service department for 2.5 hours. I made an appointment, even showed up early. I wish Subaru would send out clearer expectations of time the service would take. In the end nothing was even done because my front pipe exhaust nuts were tight enough. They gave me my letter of correction for emissions and I was on my way. But they left a hair cap in my car which was gross, along with all seat and floor covers. More

Very pleased with service experience! Lucien looked for applicable discounts for my brake job and kept me informed on progress of repairs. Good job all around. applicable discounts for my brake job and kept me informed on progress of repairs. Good job all around. More

Fantastic service with knowledgeable personnel. Kevin did a great job of taking care of my car in a timely manner. I would highly recommend this service department. a great job of taking care of my car in a timely manner. I would highly recommend this service department. More

Kevin Guo did an excellent job being familiar with what needs to be done to my Toyota Corolla when I told him my car have trouble starting the engine. He ask me to bring the car into the service center A needs to be done to my Toyota Corolla when I told him my car have trouble starting the engine. He ask me to bring the car into the service center After I hung up the phone with him. When I arrive at the service center, he immediately had a mechanic work on my car and replace my car with a new battery. It took only 30 minutes to get my car in and out of the service center, it was quick and I was happy the job was done the same day I called to schedule my Toyota. Thank you Kevin for such great service and knowledge of the problem with my car. Highly recommend friends and relatives to Kevin Guo for all future service to the Toyota service center in Oakland. More

I dropped in with a problem. Kevin immediately diagnosed it and had it ready for me in 90 minutes. Knowledgeable and caring. xxxx good service. it and had it ready for me in 90 minutes. Knowledgeable and caring. xxxx good service. More