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Downtown Toyota-Subaru of Oakland - Service Center

Oakland, CA

4.3
3,372 Reviews

3,372 Reviews of Downtown Toyota-Subaru of Oakland - Service Center

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May 31, 2021

Everyone was very friendly. I wish in booking it gave an estimated time for service, because I planned to wait, but 2hours is too much More

by Mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
May 31, 2021

Kevin and the team are so helpful! I always understand all the service being done and what is coming next service. Kevin and Joel are always on time and communicate well More

by LARA.HERMANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin goh
May 31, 2021

Kevin gets to know clients and is s pleasant and educated advisor At this point I could go anywhere but I stay with Toyota Broadway because of personal touches like this More

by davejesitus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin , Faisal Zalmy
May 30, 2021

30 minute wait before talking to an attendant, third time in trying to get wheel guard parts fixed (while getting servicing, 15 minutes pick up. More

by djmeadows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faisal Zalmy
May 30, 2021

Service center was great, as always, but I did not appreciate the pushy salesman who called me, unsolicited, after I'd picked up my car and was trying to push a trade-in offer on me. More

by kate.landberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
May 30, 2021

I brought in my car for a new battery and check up. My son in law had made an appointment for another Toyota dealership. The Oakland dealership took care of my car on a Saturday morning. They were terrifi More

by SUSAN32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unable to comment , Faisal Zalmy
May 30, 2021

The service wasn’t good. The pick up and drop off service is gone. No one to call you back when is the service done. It was very terrible service at downtown Toyota More

by zh123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
May 30, 2021

Every person was very helpful and patient. The work was done earlier than expected. Dave was my guy and he was wonderful. I am happy to recommend More

by mldevane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jacobs was excellent , Faisal Zalmy
May 29, 2021

Everything went smoothly, from making the appointment online, meeting with the service advisor, maintaining communication and keeping me informed about the work, to picking up my vehicle. Everyone I talk More

by erlinda.legaspi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jacobs
May 29, 2021

I’ve been taking my truck to Broadway Toyota since 2017 Great service Friendly staff Quick response 5 start service I would definitely recommend this place More

by fsantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think the client service guys name is Dan but the guy at the kiosk outside the office space Has super customer service skills
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