Downtown Toyota-Subaru of Oakland - Service Center

Britt was very helpful to me and I felt very well taken care of. The work was done quickly and I had the car back even sooner than I thought. care of. The work was done quickly and I had the car back even sooner than I thought. More

Kevin explained what would be done, made appropriate pleasant small talk, recognized me when I approached him later, and offered to check battery when I mentioned how much driving I’d be doing. pleasant small talk, recognized me when I approached him later, and offered to check battery when I mentioned how much driving I’d be doing. More

Services have always gone well here but the staff is not the friendliest. They aren’t rude but sometimes it feels like you’re being ignored or paid attention to at the bare minimum. the friendliest. They aren’t rude but sometimes it feels like you’re being ignored or paid attention to at the bare minimum. More

Great customer service! The price was fair and the administrative staff were very friendly despite the COVID protocols.Subaru of Oakland is my go to service spot. administrative staff were very friendly despite the COVID protocols.Subaru of Oakland is my go to service spot. More

Britt has been an absolute joy to work with, she has gone above and beyond expectations when it comes to customer service. I had originally brought in my car (this time) for a new battery, a plug in the tire above and beyond expectations when it comes to customer service. I had originally brought in my car (this time) for a new battery, a plug in the tire, issues with the infotainment system/an update. I got the car back the following day and the car had the same issue regarding the infotainment system and now the auto up/down stopped working on the drivers window. She apologized profusely and had been working tirelessly to make things right! She got me another appointment right away and made sure I didn’t have to continue using BART to get to and from the service center by securing me a loaner car. Overall a fantastic experience with working with her, just not so much with my 2020 Legacy lemon. More

Good customer service, You don't have to wait all day Good customer service, You don't have to wait all day for the most of the service. It“s done while you wait in the waiting room. Good customer service, You don't have to wait all day for the most of the service. It“s done while you wait in the waiting room. More

Mr. V. Chuo is very helpful and give good advice. I trust his professional advice. He is very friendly. I will recommend people. Thank you! his professional advice. He is very friendly. I will recommend people. Thank you! More

You pay dealer prices but they are experts and there are no surprises. Good communication. More words one two three four five six seven eight. no surprises. Good communication. More words one two three four five six seven eight. More

Kevin Goh was extremely helpful in trying to fit me in for an unexpected issue with my car. In the end, it was finished on same day and also over an hour earlier than expected. for an unexpected issue with my car. In the end, it was finished on same day and also over an hour earlier than expected. More

Daniel listened to my concerns and explained the strategy. He provided me with clear feedback. He followed up. He let me know the best time to reach him. strategy. He provided me with clear feedback. He followed up. He let me know the best time to reach him. More