Downtown Toyota-Subaru of Oakland - Service Center

Awful experience coordinating the pick up of my new car key. No communication between parts and service department and then I was told it was my fault for not calling the right person even though all day l key. No communication between parts and service department and then I was told it was my fault for not calling the right person even though all day long I was told I was going to be called by the service manager. They were very disorganized and no one ever called me, so I kept calling every couple hours. Shocking customer service. They actually had my key delivered and in front of them for 3 hours before they realized whose key it was. The guy on the phone even said “I’m so sorry I’m an idiot it’s right in front of me”. I appreciate the $45 discount, but the whole day was inconvenient. I was immediately dismissed by the guy at the end of the day when I came in to pay. He showed no interest in keeping me as a customer, which I would be because I live so close to this place. Overall, it was a bad experience and it was all because of a lack of communication between departments. Hopefully this doesn’t happen to anyone else. More

Went in for recall and install undercover. Service was great. It’s closeby to my home as well. Will schedule future appointment with this place. great. It’s closeby to my home as well. Will schedule future appointment with this place. More

Pretty easy to book appointment. Very high priced. Very nice people all the way around. Used to clean car exterior with service. I liked that nice people all the way around. Used to clean car exterior with service. I liked that More

Pretty sparse place and long time for simple service with appointment . Not a good value and when I asked for a service schedule -told to look online … thanks for nothing. appointment . Not a good value and when I asked for a service schedule -told to look online … thanks for nothing. More

As always the service was supreme. Quick to drop off and pick up. Jimmy has been the man I go to for years and will keep going to. pick up. Jimmy has been the man I go to for years and will keep going to. More

I have always had great service at this location. They would get five stars if they offered car washes with service, like other dealerships do. would get five stars if they offered car washes with service, like other dealerships do. More

Jimmy always provides excellent care and service. He is friendly and takes the time to address all my concerns. I always feel welcomed when I go in to get service for my Subaru. friendly and takes the time to address all my concerns. I always feel welcomed when I go in to get service for my Subaru. More

Made an emergency call on my way to work about tire with low pressure. Rich’s team removed the nail, patched the tire and got me back on the road within an hour. I was able to work from the waiting room wit low pressure. Rich’s team removed the nail, patched the tire and got me back on the road within an hour. I was able to work from the waiting room with free WiFi. Thanks downtown auto center for a saving the day! More

Employees are friendly. Their service and repair department is very busy but they try to help you as soon as you drive in. They have a good system. department is very busy but they try to help you as soon as you drive in. They have a good system. More

A+ customer service and reliable brake service for Toyota: reception was quick and friend. The brake is quiet and smooth after the pad replacement. My car is like new again. Toyota: reception was quick and friend. The brake is quiet and smooth after the pad replacement. My car is like new again. More