Downtown Toyota-Subaru of Oakland - Service Center

The only reason why I go to this dealership is because of my advisor Kevin Goh my advisor Kevin Goh More

Service department was great. My service writer was great . He explained everything clearly and the time was great. My service writer was great . He explained everything clearly and the time was great. More

My customer experience at Toyota Downtown Oakland was excellent. Oscar, Keisha and team took great care of me and my car. excellent. Oscar, Keisha and team took great care of me and my car. More

Friendly and knowledgeable staff. The mechanic and service rep were both willing to talk honestly about which repair was needed and why. Even when I misunderstood how a feature worked The mechanic and service rep were both willing to talk honestly about which repair was needed and why. Even when I misunderstood how a feature worked and thought it was broken, they explained it to me without making me feel embarrassed. Sometimes mechanics/dealers can talk down to women. I appreciate it very much when I can get the help I need without ever being made to feel like anything other than an intelligent adult who just needed help with their car. More

Always happy to help. And Kevin goh is the best! And finished on time always. And Kevin goh is the best! And finished on time always. More

I needed 2 new keys and fobs. They charged me $720 which I think is way overpriced. Then one of the fobs didn’t work so I had to go back. The service was great just extremely over They charged me $720 which I think is way overpriced. Then one of the fobs didn’t work so I had to go back. The service was great just extremely overpriced for only 2 new keys and fobs. More

The service and communication with the service department is always great. Everyone is very polite and professional. My only concern is that you don’t have a shuttle service to take people back home anymore. is always great. Everyone is very polite and professional. My only concern is that you don’t have a shuttle service to take people back home anymore. I didn’t know this and didn’t think to ask so I ended waiting 3 hours for the car to be serviced. I know now to make other arrangements. Other than that, I think this dealership is very good. More

The communication was incredibly poor. I had to call and go in several times in order get any information and to finally get the work completed took almost 1.5 months (just to replace my r I had to call and go in several times in order get any information and to finally get the work completed took almost 1.5 months (just to replace my radio). The part was backordered, but that wasn’t even the main reason for the delay. More

Left tow hook in car. Didn’t wash car after spending $3k on a fix. Hard to reach on the phone. Didn’t wash car after spending $3k on a fix. Hard to reach on the phone. More

Part not available for call back issue. Informed when I lucked up after oil change. Some kind of burn or acid scar on front grill,. Not able to remove. Incredibly expensive. Informed when I lucked up after oil change. Some kind of burn or acid scar on front grill,. Not able to remove. Incredibly expensive. More