Downtown Toyota-Subaru of Oakland - Service Center

My concerns weren't really taken seriously. No I don't like this text rating system. It takes way too long between texts No I don't like this text rating system. It takes way too long between texts More

On time, professional and friendly. They understood my time restrictions and work to keep within them. Explained what was needed and why and all the services well. They understood my time restrictions and work to keep within them. Explained what was needed and why and all the services well. More

They are on time . , they have really good customer service!:-)specialy Vern Chao thank so much keep going! , they have really good customer service!:-)specialy Vern Chao thank so much keep going! More

Customer service is ridiculously inept. My dealership is in another city, so I have been looking for a more local one. Comparing the two dealerships for customer service and auto service, I My dealership is in another city, so I have been looking for a more local one. Comparing the two dealerships for customer service and auto service, I give them a 5 & Downtown a 1. Never coming back. More

Quick response. Respectful. Sensitive to my needs. Honest. Communication great. Completed work quickly. Reasonable cost. Respectful. Sensitive to my needs. Honest. Communication great. Completed work quickly. Reasonable cost. More

Everyone is courteous and respectful of your time. I feel informed about the process not before and after service. I feel informed about the process not before and after service. More

Thank you for your great job and commitment, professional staff who took care of my car in the timely manner staff who took care of my car in the timely manner More

Thorough and attentive. He kept me well-informed during the process of diagnosing the problem—which was difficult to determine. He kept me well-informed during the process of diagnosing the problem—which was difficult to determine. More

Bought my car there in 2008. Serviced there since. Lots of people changes over the last few years. They aren’t as efficient as they used to be. Last visit they charged me a 3. Serviced there since. Lots of people changes over the last few years. They aren’t as efficient as they used to be. Last visit they charged me a 3.5% service charge for using my credit card/-with no fore warring. I complained and Kevin called that evening saying they would give me a $50 credit at next service More

We were disappointed to learn of the new service charge for using a credit card. My wife didn’t know of this and neglected to bring her debit card thus incurring a $60 service fee. for using a credit card. My wife didn’t know of this and neglected to bring her debit card thus incurring a $60 service fee. More