Downtown Toyota-Subaru of Oakland

I believe all Subaru’s dealership service are the same and great! 5 stars. However I’ve had multiple services done in my car at three other Subaru service centers in the East Bay and so I am only compari and great! 5 stars. However I’ve had multiple services done in my car at three other Subaru service centers in the East Bay and so I am only comparing to the other dealerships. And I only go to Subaru service centers for any work on my car. I would give my service advisor 4 stars but the cashier 1 star. The cashier did not do anything wrong but she lack enthusiasm and like the waiting area, dull. No smiles, cold… I did not feel a positive vibe. I did not feel I was at a high quality service office. Maybe she was having a bad day but there are no 2nd first impressions. And the the waiting area did not help. It’s terrible! Unlike the other Subaru locations, there wasn’t a tv, a charging area, tables to eat or write, there were no snacks, nor a drink bar (I love Subaru’s hot chocolate all year round), the walls were plain white… it kind of felt like a prison cell. Depressing! Where is Subaru’s pride?! The waiting room has so much potential. Especially with so much natural light. I noticed the cashier’s work area was the same. Boring, depressing and dull! Where are the pictures of Subaru cars in nature, pictures of families camping, friends hiking and dogs running?! I consider Subaru high quality but the waiting room and cashier felt cheap. I am very disappointed with this dealership and unless there are great and positive changes, unfortunately Subaru of Oakland is my least favorite dealership. There are a couple of positives and one is the fact it was easy to get there and I love seeing mechanics working as I walk to the bathroom. Oh! The bathroom is so odd! It says men and women but there were a couple of stalls. I had to lock the main door to assure no man comes in, unless it’s free for all which that would make me feel uncomfortable sharing the bathroom with a man. I am a woman (an adult human female). Oh, I also remember, no one came to greet me when I pulled up! All the other Subaru service centers ALWAYS had a young fellow greeting me with their clipboard. I did brush that off but it took another 5 minutes for someone to help me. I did not know what to do! This whole experience at Oakland Subaru did not meet the high standards of what I know Subaru is. It felt very poor (quality). More

Sales person and finance -Scam artists. I’d never go back there for anything. Sales person failed to fully introduce me to car features including important safety features. They use custome I’d never go back there for anything. Sales person failed to fully introduce me to car features including important safety features. They use customers, lie, and generate total distrust. Worst car buying experience of my life. More

Great team with timely service. They explain everything and make adequate recommendations for servicing. Never any undue pressure placed on clients. They explain everything and make adequate recommendations for servicing. Never any undue pressure placed on clients. More

Sales person had limited knowledge. They were very pushy on optionally aftermarket buy ups and their maintenance package. They didn’t provide a good explanation to only having one vehic They were very pushy on optionally aftermarket buy ups and their maintenance package. They didn’t provide a good explanation to only having one vehicle key upfront. They fumbled the certified pre owned paperwork and didn’t follow the written CPO process. Overall not a great experience for a used car. I do not want to go back. More

Good guys selling cars! They will follow up with you to make sure you get what you want They will follow up with you to make sure you get what you want More

All pretty good except no valet service. car itself was not cleaned, perhaps this dealer does not do that. (I had a mercedes before.) car itself was not cleaned, perhaps this dealer does not do that. (I had a mercedes before.) More

Service adviser was very knowledgeable and willing to helpt o customer. Also service technician is perfect repair and maintain my car condition smooth and daster. helpt o customer. Also service technician is perfect repair and maintain my car condition smooth and daster. More

The people are very kind and have a good since of humor. Was very willing to help. Would recommend to anyone. Was very willing to help. Would recommend to anyone. More

Jeff in sales and Abdul in finance were exceptional. I highly recommend. Great inventory too. I highly recommend. Great inventory too. More

I’ve worked with Daniel for a few years now. He’s always been professional, courteous, reliable and very good in explaining things. I can see that he cares about his customers and likes his job. He’s always been professional, courteous, reliable and very good in explaining things. I can see that he cares about his customers and likes his job. More