Downtown Toyota-Subaru of Oakland

The personal are all very helpful, informative abd understand the that each client has his or her individual needs understand the that each client has his or her individual needs More

Service center is very easy to schedule, great staff who are helpful, friendly and knowledgeable. Good customer care in providing rides or loaner car when needed, no hastle at all. are helpful, friendly and knowledgeable. Good customer care in providing rides or loaner car when needed, no hastle at all. More

Kevin Go is a pleasure to work with! He is knowledgeable, attentive, and transparent. The work was done right away and I was informed of the problem, cost and time accurately. He is knowledgeable, attentive, and transparent. The work was done right away and I was informed of the problem, cost and time accurately. More

Like the people and the service. I have been going back to them since the mid-90s. They have always treated me right and I have had good service. I have been going back to them since the mid-90s. They have always treated me right and I have had good service. More

I always appreciate the consistency of the service and the availability for maintenance and other repairs. the availability for maintenance and other repairs. More

Great and fast service, even without an appointment! Thanks to the team for keeping my old car running like new! Thanks to the team for keeping my old car running like new! More

It is a money making scheme. I was overcharged for brakes and it was not explained to me at all, was asked to pay 2000 for front and back brakes on 2019 Subaru Outback. Rediculou I was overcharged for brakes and it was not explained to me at all, was asked to pay 2000 for front and back brakes on 2019 Subaru Outback. Rediculous More

My visit was awesome the staff was the staff was professional and knowledgeable I purchased a used vehicle me and my wife are really happy with it thank you and yes i pin the future I will recommend professional and knowledgeable I purchased a used vehicle me and my wife are really happy with it thank you and yes i pin the future I will recommend this dealership More

I booked my appointment online for regular maintenance and noted that my headlight was out and would like the headlight replaced. I confirmed when I dropped off with the agent Bryce that I wanted the head and noted that my headlight was out and would like the headlight replaced. I confirmed when I dropped off with the agent Bryce that I wanted the headlight replaced. Bryce upsold me on some additional high mileage services and neglected to put the headlight replacement on the list. I did not notice that he had left it off the estimate. He said the cars would be ready in 4 hours or he would call. I waited 6 hours and had not heard back. I called him and he said 2 more hours. I arrived at the time. The car was not done but finishing up. When he checked out the car he noted the headlight was out and recommended replacement. I reminded him that I had requested it. He said I had not authorized it and told me to come back another day and they would repair. I have previously had great experiences at Downtown but the service has gotten worse recently. More

Very good customer service and quality maintenance service done by professionals Keep up the god work. service done by professionals Keep up the god work. More