Downtown Toyota-Subaru of Oakland

I was not clearly communicated to in any way. This location also was lacking in many services that others had. They did not currently have the curtesy shuttle, fine, but they also would not offer This location also was lacking in many services that others had. They did not currently have the curtesy shuttle, fine, but they also would not offer to pay for my uber back home. Other locations have even covered the cost of my rental vehicle while my car was in the shop. I went in for a minor issue and then they discovered an issue resulting from my check engine light and told me it would be a week without my vehicle. After a week I had to call the location to inquire about the timeline and after another 2 days I was told my vehicle was finally ready. I was not given an accurate estimate of the cost of parts and labor because when I came to pick up my vehicle the price had jumped $750 from what was estimated when I dropped off my car. It was very unclear to me why the price jumped because I was told the resulting work was covered under warranty. The Rep kept giving me the run around as I asked for what specifically I was being charged for and ended up saying the original quote didn't include taxes and fees. I will absolutely never return to Downtown Toyota of Oakland and I wish they would stop sending me mail, messages and the like because I hate their xxxx poor service. More

they were prompt with information and did look into all of my concerns. they also kept me informed. of my concerns. they also kept me informed. More

Unscheduled service due to a failed battery was handled fast and efficient. Thanks to Duke Lee. fast and efficient. Thanks to Duke Lee. More

This dealership has great customer service the team members are prompt with their app times and really listen about what you’re looking for and your needs are. They where great to work with members are prompt with their app times and really listen about what you’re looking for and your needs are. They where great to work with More

Kevin Goh was outstanding again with his service. He helped me through the issue with my headlight. Even though he could not fix it during my regular service visit he scheduled a time convenient for He helped me through the issue with my headlight. Even though he could not fix it during my regular service visit he scheduled a time convenient for me and fix the issue properly. More

Took longer than I would have preferred. More communication would have helped to keep me posted on how work was going. More communication would have helped to keep me posted on how work was going. More

So expensive! I’m sure the people who worked on my car are great but the markup Toyota’s making is egregious. I can’t afford to come here anymore. The artificial c I’m sure the people who worked on my car are great but the markup Toyota’s making is egregious. I can’t afford to come here anymore. The artificial cherry scent of whatever fluid used is terrible and makes me gag whenever the air comes on. Please use unscented fluids! or at least ask if your customers want to smell like bad air freshener. More

👎giving me attitude. Bad experience. The Advisor was not helpful. I would not go there again. Bad experience. The Advisor was not helpful. I would not go there again. More

Prompt and recommended appropriate repairs that were done well. I am satisfied with the services that were done. I do not have any complsints well. I am satisfied with the services that were done. I do not have any complsints More

Everyone was friendly and effective at communicating what was going wrong and what they could do to fix the problem. I was kept up to date on what was going on. was going wrong and what they could do to fix the problem. I was kept up to date on what was going on. More