Downtown Toyota-Subaru of Oakland

Downtown Toyota serviced my car quickly and explained what they had done clearly. They were friendly, professional and provided me with transportation back to my house. what they had done clearly. They were friendly, professional and provided me with transportation back to my house. More

Dropped off car in morning for oil change. Took six hours and still not done. Done quickly when I got back. Don’t tell them to take their time or they will take more than that. Took six hours and still not done. Done quickly when I got back. Don’t tell them to take their time or they will take more than that. More

I love taking my car in for service because the people who work there are very knowledgeable. who work there are very knowledgeable. More

Brought car in for a leak problem which they resolved. Person said he would check into ordering another part I needed. 4 weeks later I had to call to remind him. Person said he would check into ordering another part I needed. 4 weeks later I had to call to remind him. More

thankful for joe for understanding and making things right! appreciate the generosity so much. thank u right! appreciate the generosity so much. thank u More

Very responsive to my questions and needs. This is the second time Downtown Subaru has been a great help to me. This is the second time Downtown Subaru has been a great help to me. More

Salesman was good. I was pretty surprised to see such rotten financing. We make a lot of money and have excellent credit scores, and was offered very high interest rate I was pretty surprised to see such rotten financing. We make a lot of money and have excellent credit scores, and was offered very high interest rates. Don't you know we're just going to refinance out of your deal? Just give us good financing and we might stay with you. Also the computer system didn't work so ended up being there 3 hours and sometimes waiting in office by myself for long periods of time while employee runs between buildings. Signature pad referred to contract sections that didn't exist, so was very confusing. Finally bought a car and then told we only get one set of keys until they find the other. Hope they do! Not sure I'd recommend for reasons above. I think better to use an online service. More

It was quick and easy to get the car I wanted. I would go there again if I needed another car I would go there again if I needed another car More

Great salesman but signing process horrible; almost walked out & canceling everything. Still do not know where my payment is going on my loan. Explaining maintenance programs was nonexistent. Just show walked out & canceling everything. Still do not know where my payment is going on my loan. Explaining maintenance programs was nonexistent. Just shows the paperwork at 3 feet away,, so we could not read them. There is no excuse for the verbal abuse & bad attitude I received from the man who filled out our contact. Disrespectful , angry & annoyed staff should not be completing contracts & making me feel I was in the wrong place buying my dream car. It was the worst signing experience I have had in buying 8 cars from different Toyota dealers. The only reason I did not walk away was because of J. R. Our salesman was great! He sat in on the signing of the contract, to get it done. Buying a car should be happy, great experience, not a disrespectful struggle & ordeal like this was. You need the right person to do the paperwork. This was not the way to end a sale. Your dealership got a 4 because of your sales man the rest of the process was bad. I am sorry to say, I cannot recommend Downtown Toyota to my friends. More

Great , easy to work with, provides updates! Dan is reliable and helps me feel assured my car is taken care of. Dan is reliable and helps me feel assured my car is taken care of. More